Very disappointing experience at Playa Caracol. We were a group of six, but there were only three beds and not enough towels. The air conditioning was not working properly, and several facilities were restricted, including the pool and even some beach umbrellas. For the price we paid, the service and overall experience were unacceptable. The resort needs to improve its maintenance, customer service, and clearly inform guests about these restrictions before payment.
About Activity
What's Included
Includes
- Meet & Greet, 90 mins waiting time at Terminal
- All taxes, fees and handling charges
- Transport by air-conditioned car
- Transport by private vehicle
- Hotel/Airport pickup
Excludes
- Lunch
- Gratuities
- Excess luggage charges (where applicable)
Departure & Return
Departure Point
- Traveler pick up offered
Itinerary
Before You Arrive
Share Your Flight Details: We track delays to ensure we're there when you need us
Timing: Your service begins when your flight lands
Meeting Point
After clearing customs, look for your driver with your name sign near the tourist information desk inside the terminal
Journey Times
Playa Blanca/Farallon: 120 minutes
Coronado/Gorgona: 90 minutes
Playa Escondida: 90 minutes
Our Commitment
Clean, insured vehicles and professional drivers for your peace of mind
Good to Know
Rush Hours: Expect delays between 6-9am on weekdays
Standard Hours: 5am-9pm (25% surcharge applies outside these hours)
Luggage Policy
Important: Please notify us about extra luggage beyond one suitcase and one carry-on per person, or special items (golf bags, surfboards, etc.). Additional fees may apply for larger vehicles.
ONE-WAY PICKUP RESERVATION:
- Each reservation includes the pickup of a single vehicle for a group of passengers arriving on the same flight.
- If passengers arrive on separate flights, the reservation will consider the arrival time of the last flight, up to a maximum of 2 flights. Any additional arrivals will require an extra reservation.
- In case of flight delays, the vehicle will wait for the arrival of the last flight registered in the reservation.
ROUND-TRIP RESERVATION:
- Round-trip reservations include the pickup of two vehicles: one for arrival and one for departure.
- For arrival, if passengers arrive on separate flights, the arrival time of the last flight will be considered, up to a maximum of 2 flights.
- For departure, all passengers must be present at the same date & time at the pickup location. Any variations will require an additional reservation.
- In case of flight delays for arrival, the vehicle will wait for the arrival of the last flight registered in the reservation.
Language Offered
Additional Info
Cancellation Policy
Reviews
Great customer service. We arrived and Chris also already there waiting for us. We needed another ride back yo the city and that was accommodated seamlessly. Thank you
Both rides to and from Playa Blanca were comfortable, air conditioned, and on time. I needed to make an adjustment and people were completely kind and flexible. Communication with the company was outstanding. Worth the price for my friend and I!
Our pickup time which we got in an e-mail from Viator was for 1:00 PM. The driver was at the hotel at 11:00 AM, we had not checked out at that time. We came down to checkout before noon and the clerk said a driver was waiting for us at 11:00 AM. We received no notification from driver or front desk. Showed the driver our ticket for 1:00, said his was for 11:00. We loaded and headed off. Driver switched lanes back and forth , drove on the shoulder passing vehicles several times. There were a few close calls with other vehicles who were also changing lanes, but fortunately no collisions. We did make it ok . Not sure if the driver had another pickup and was behind schedule but the car must go through a few sets of brake pads a year.
The driver was waiting for us when we came out of customs. He was very polite and helpful. He put our bags in the boot. The passenger side seat belt didn’t work otherwise the car was clean and in good condition. The scenery was pleasant. The driver drove smoothly and safely.
This was a great company to work with from start to finish. I made the mistake of booking the wrong day, but they were fast to respond and make adjustments. This is my 'go to' transportation company. Drivers were great, cars clean, and I always felt safe! Gracias!
A lot of traffic, coronado is too far from the city. The roads are rough. It's best to go for the weekand hang out. And the driver was very informative about the history of coronado.
great experience. would highly recommend. we arrived to the beach area safely and had a great time and great food.
They were there on time. They called and gave name of driver and where to meet them. The car was clean and we even stopped and got local food.
Efficient, courteous service careful driver. Met us with a sign. No waiting. His name was Jose Louis. It was our first experience in Panama so started the trip in a good note.
The driver was easy to find at the airport and very courteous and friendly. Though there was a communication barrier, he tried to explain to us sights along the way.
We hit traffic, but that was due to the timing. Our driver was awesome, and pointed out different sights along the way. If you're booking a return trip and worried about not hearing anything regarding the return, don't stress. They will connect with you and confirm the return trip in-person. When leaving the airport.
Jose was the perfect driver I’d rate him 15/10. Friendly, professional, kind, car was clean . Enjoyed your experience
Our driver was very courteous. Though ride was really long, driver tried to make the ride interesting.
Driver was at airport with sign with my name and was a great driver. He could not speak English. I tried asking about my return but couldn’t answer.
Daniel our guide was very friendly. He made the drive very pleasant. They even stop with us so we can see some sight and take some pics.
Jorge was the best!! I didn’t have to wait long, in fact he beat me there and had to wait until I got off the shuttle. He was very professional, patient, and even served a tour guide on the way to the resort, pointing out places, restaurants, and areas of interest. The ride was smooth and without any hiccups. Thank you Jorge!!!
Our drivers Elvis and Daniel were very polite. Knowledgeable of the area. On time to pick us up. They took the best and fastest routes for drop off and pick ups. They stopped along the way for us to use the restroom and grab a snack. Excellent service. We will definitely use this service again. Thank you very much. They made our transport enjoyable and worry free.
Our driver Daniel was amazing and professional. He was waiting for us at the airport when we arrived and was prompt for our pickup. The one-way ride between the airport and Playa Blanca was about two hours or so depending on traffic. It was a great ride as we learned about the culture and history of Panama. We felt extremely welcomed and comfortable during our ride. We would certainly use this company again and highly recommend it to other travelers.
Danielle was absolutely professional and pleasant and made the transfer to our Royal Decameron All inclusive resort an enjoyable ride full of history about the Panama country. We want to book him for a private Panama City and Canal tpur
Information given on ride was very informative. Guide was waiting for us and everything was perfectly done
We had a round trip from Panama City to Playa Blanca and out driver Daniel was great! He was on time even when we asked if we can get picked up later, he was accommodating. Daniel was very professional and very helpful on telling us about locations and history. On the round trip to airport, he took us to a local farmers market which was really cool and nice. We tried local fruit “Rambutans“ which was good. I would definitely recommend Daniel.
Daniel was very professional, knowledgeable, & always on time! He made my group of 19 feel very comfortable on our trip. He is highly recommended!
Prompt, courteous, patient & professional. Would highly recommend to anyone visiting. My driver was very patient as going through immigration & customs can time consuming.
Our driver Daniel picked us up at our resort which was a 2 hour drive to the airport. Along the way to the airport he showed us Chame Bay and told a lot about Panama it’s history and showed us the Miraflores Locks @Panamacanal. Daniel we had a blast touring with you to the airport. Thank you so much for your hospitality!
Our transfer to and from the resort was excellent! Daniel really took care of us and made sure we were taken care of. He was very easy to find at the airport and took all of the worries out of transportation. THANK YOU!!
It was all calm! Driver was in place and time matched! Very clean and comfortable car! Very friendly and helpful driver!
The entire CastaCorp team was incredibly kind to me and my family, when it came to transportation they treated us very well, offering us stops along the way as we needed and always making us feel comfortable. For the return we asked for a chair for the baby and they gladly and free of charge gave us the chair. We really had a good time with both Eduardo and Hector.
Experimenta ótima, Nosso Motorista Daniel foi maravilhoso! Nosso motorista foi muito atencioso, solicito e tirou todas as nossas dúvidas.
Muy puntuales, excelente trato y un gran servicio. Altamente recomendable. La pasamos muy bien, ojalá pronto podamos estar de nuevo por esos lados.
This airport is the hub of Copa Airlines and offers flights to various parts of the world. It has many renowned brands with very advantageous prices and offers 30 minutes of free internet access.
Monday through Friday 9 am to 7 pm EST
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