Private Departure Transfer To Panama City Airport (Pty)

I had booked a transfer from Panama city to the Airport for 6:30 a.m to catch my flight. This was confirmed via messages in the viator chat. On the morning of my flight I waited for my driver. I messaged the car company then I called them because I was waiting and I didn’t see the driver. I aslo called the car company and they transferred my call to dispatch. No one in dispatch answered and a long automated message continued to play. So not wanting to miss my flight I quickly decided to make other arrangements. As my other car arrived at the hotel, this car company driver showed up showing me he had the time at 6:45 a.m. This is unacceptable and they refused to give me a refund. I was depending on them to pick me up at the hotel on time. Failure to do so triggered my anxiety about missing my flight. And now they refuse to refund my money when they make an error about the pick up time.

The taxi driver, a woman was horrible. We requested a taxi for 2 persons and indicated that we had 3 checked suitcases. The driver arrived in a 3 door car, the trunk couldn't hold even 1 suitcase. My friend optef to take another taxi, while I went her. Worst mistake! She demanded more money from me. She claimed Viator did not include the toll in the fare. I wrote viator the same day I returned home, they have never responded.

Was 20 minutes late but not his fault as there was taxi. Beware you have to pay an extra $5 for toll. He tried to charge us $10 and we refused. He ended up a nice guy and we still gave him a nice tip

Do NOT book with this service. Not only did the driver not respond to the Company’s call but the customer service team is unprofessional and rude. “The driver isn’t picking up the phone. What do you want me to do” is an unacceptable response! This company will leave you hanging with no explanation or accountability. Just use your hotel’s transportation. Using anything else feels like a scam and you will be stranded.

Our transfer was efficient and it got us to the airport on time. We would recommend this service without hesitation.

We booked a transfer with Carmel Car & Limousine through Viator the day before we were scheduled to fly out of Tocumen Airport in Panama. The car was to arrive at our hotel at 4:30 a.m. to transfer us to the airport, and details were confirmed before 5:00 pm the evening before. At 4:36 a.m. the driver had not yet arrived, and I was beginning to worry, so I phoned the tour operator number provided by Viator. Turns out I was speaking with someone in New York. He told me he would contact the driver and put me on hold. Several minutes later, I was informed that he was unable to contact the driver and would try to arrange for an alternate driver, if I would remain on hold. At 4:45, the rep finally resumed the call and advised me that another driver would arrive by 5:00 a.m. if that was acceptable. I agreed, providing that he showed up no later than five. By 4:59, Hubby and I were both getting panicky. He went back inside the hotel to ask the concierge to call a local taxi for us. Then, precisely at 5:00, a shuttle driver finally arrived. And he tore up the roads trying to make up for lost time, which is the only reason I'm rating this activity two stars, instead of one. This was the second time in four days that a shuttle company I booked (and prepaid) through Viator failed to show as agreed to provide transportation from a hotel to an airport. Fortunately I had allowed enough time for this type of calamity, so we did not miss our flights. I no longer trust Viator, and I don't recommend this shuttle copany.

Contacted them once we landed telling them what time to get us and then 45min later that we were waiting for them outside. They didn’t respond we waited an hour looking for them trying to call and get ahold of them yet we heard nothing back

Thanks Viator for picking my transportation to PTY airport. My driver was very punctual. Her vehicle was clean and she drove safe.

The driver was prompt and made us feel safe, She had our name in the company banner. Safe driver and got us to the airport perfectly

Excellent service arrived early for our 6 am pick up. Clean newer model vehicle , driver was friendly and ready to help with our bags.

I appreciated the excellent communication and flexibility of this service, especially in accommodating last-minute changes to my itinerary. However, I had an issue during my ride that I feel future travelers should be aware of. Upon arriving at the airport, the driver informed me that they had taken the toll road, paid a $5 fee, and expected me to reimburse them for it instead of providing a tip. This was surprising, as the ride was prepaid, and there was no prior mention of additional charges based on the driver's route choices. If tolls or extra fees aren’t included in the prepaid amount, this should be clearly communicated upfront or factored into the total price during booking. For an airport drop-off, such costs should already be accounted for. This left me feeling that the pricing lacked transparency, which was disappointing. I hope the company clarifies their policies moving forward to prevent confusion and ensure a better experience for future customers.

The most memorable part was visiting the Panama canal and the sight seeing was very good and informative we learn a alot about the beautiful city

The driver was prompt for his pick up and got us to the airport quickly and safely. Would definitely recommend.

Due to a change in circumstances, we needsd a last minute(same day) airport transport in Panama. Viator went above and beyond with the reservation and even confirmed with the limo and driver that there wouls not be a problem.

30 minutes late, no message... Hotline call, "driver will be there in 5 minutes" On arrival asks me $5. Well, I got my plane because I'd taken off