Megapolis Hotel Panama

Vladamir from reception is absolutely amazing! He is one of the most welcoming, friendly, and professional people we've ever encountered in our travels throughout the world. We had many small problems with the hotel. Our first room smelled like mold and had cockroaches, the cleaning staff came to our room but did not clean, make the bed, or leave coffee or towels, and room service didn't bring plates with our food despite us calling and asking for the. 3 times. Luckily Vladamir fixed every problem for us quickly and with a smile. If you choose this hotel find Vladamir and he will take care or you.

The staff was extremely unfriendly, we didn’t see a single smile during our stay. The services are extremely poor!! Breakfast was absolute CHAOS - disorganized, unpleasant and definitely not the experience you expect. I honestly cannot remember staying at any 5-star hotel anywhere in the world where the staff did not offer to help with luggage (even though I can easily carry it myself). I specifically booked the 95 sqm room because I wanted an extra bathroom. Surprise: the bathroom exists, but it is completely empty, only the pipes are there (see photo). Absolutely unacceptable and embarrassing!! We were 3 guests, but everything was prepared only for 2 people. No bathrobes and no slippers were provided at all. The kitchen had absolutely nothing in it, not even a trash bin (see photos) Very disappointing and definitely not what we expected from a Premium Ocean View room. We booked a Premium Ocean View room and I am attaching photos so everyone can see what “ocean view” actually means here.....

I personally had no issues at this hotel. After a very bad experience with a VRBO, I decided to cancel the rest of my stay there and move to this hotel. I was able to go there and they had unsold rooms so I was able to haggle the price down. The room smelled clean upon entering, it was clean, spacious and had an amazing view. Had smart TV's so I was able to watch Netflix in English. Staff was very friendly and accommodating. Free valet and they also held my luggage when I went to Pearl Islands. The breakfast buffett was very good. It had omelet service, parfait station, freah fruits, cereal, bread with toaster and jam options, fresh juices and kids 0-5 years old are free. Overall, I was very satisfied with the hotel and would gladly stay there again.

We read the reviews before booking this hotel and I am honestly shocked at the reviews being so inaccurate. We traveled for two months, staying in a total of 8 hotels, and this one was by far the worst experience and dirtiest. The reviews must be from people who are not accustomed to a level of cleanliness and excellence. We stayed for a week in this hotel while our home was being renovated. The hotel might have once been amazing 20+ years ago, but not any more. The hallways haven’t been vacuumed in years. The carpet is incredibly outdated. The showers didn’t drain, the towel hooks falling off the walls, the rooms hadn’t been dusted, nor the floors truly cleaned. We have a baby and we refused to let her crawl on the room floors. The beds are ok. The staff that worked the breakfast buffet however, were wonderful and loved greeting our baby. Room service for a pot of hot water for the baby takes over 45 minutes. Their phones stopped working, I had to go up and down to merely request waters. There is no attention to detail. Service is poor. Several times they never cleaned the room. I had to request maid service each day by phone. Several times they forgot new towels and we would run out of toilet paper and tissue because it wasn’t stocked daily unless requested. The breakfast buffet is large but poor quality foods (cheap foods). The pool blasts party music way too loud and attracts a crowd that is not suitable for families. So we never once attempted to swim (even though our baby loves the pool and the weather was perfect.) I would not recommend staying here.