Hotel El Panama By Faranda Grand, A Member Of Radisson Individuals

Hotel isn't a good location the rooms are low dated there's a salon called Roger roger across the street some other hair care place you can get your haircut or your hair done facials nails done they had salsa dancing on the outside for $5 a person to teach you how to salsa and rain gave whatever else they were teaching out there The food was good drinks were good time's been here was fantastic not too far from all Brook mall not too far from the Panama canal got a city tour to take us out to the other parts of the city like I said pretty basic location nice jump off spot for multiple opportunities to go take trips the young lady in the lobby that was setting up the tours was not that easy to find but I'm sure she's self-employed so she gets to work when she gets to work so I ended up using Uber to set up my tours and was fortunate enough to find someone that had the ability to tours around town I'll see if I can post this card at some point Wrongs could use a little update our door was a little shaking for some reason the toilet paper was wet on my roll the only hiccups had that management was fantastic so I mean overall the good management good check-in team bell guys overall great experience throughout the whole hotel highly recommended if you get a chance to El Panama hotel location walking distance to food souvenir shops so it was a relatively cheap so transportation car rentals not really necessary or I was just even safe for anyone that wants to drive in these cities it's horrendous if you're not a native

Very unpleasant stay, dirty showers, old zero-maintained building with absolutely NO customer service. Old elevators with buttons at one side that do not work. Upon arriving at 5th floor, tables aligned on the elevators hall, which give disorder air. When entering the 509 room, the first bulb did not work. The shower floor was yellow and dirty, even it felt sticky. Shampoo and soap dispensers did not work because pumps have to be multiple time pushed. Bad impression after opening the service door, I fully understand that it's for services but either have it closed or clean it. Scratched and old furniture. After telling the above issues to the Lobby to be solved, specially the cleaning and the bulb, I arrived to the room and all electricity outlets and switches were left popped out. The cleaning of the room wasn't done either. I came down to the lobby and I got changed to room 23, without even saying sorry for the inconvinience. Instead, they mentioned "we were looking for you in the Hotel". Still, shower floor was as dirty as the previous one. No hangers were available in the room and when asked for them to the lobby, it took them 30 minutes to bring Incorrect hangers that were not compatible with the hanger tube. They finally brought 3 hangers, saying that those 3 hangers were the only ones available at the hotel. Really? I cannot understand why the cars that only pick/drop at the hotel are charged 0.10 USD to do this action. They have to get off the car and pay in the machine. The cuatomer service either at the restaurant or lobby has zero quality, you have to chase the waiters at the restaurants and when approached to the lobby, it feels you are the one in service. When doing the check-out; the person at the desk couldn't add the name of my company on the Company field of the invoice. They said that I havd to contact the intermediary that did the booking to reach out the Lobby guy. I'm standing in front of the lobby guy asking for it. Well, I was not going to argue after noticing that customer satisfaction is the thing they do not pay attention at all. I heard that this Hotel was the best in old times, but unfortunately this is all in the past. Good thing, the Tiramisu during the dinner.

Honestly speaking, my first room was absolutely filthy. For one, i don’t believe it should have been listed to be booked. Upon entering the room, it had a very strong moldy smell and the air felt moist. I inspected all areas to find black mold in and on the air vents, the bedroom wall, and on the bathroom shower wall and floor corners. Not only that, the sheets had a very unpleasant smell similar to wet clothes left out for long. I made my complaint to the receptionist atleast on three separate occasions before the room was changed. As for the pros, the bartenders and servers had amazing customer service just ensure you pay attention to your tab. There was a female waiter who double charged us. She had me pay a tab for someone else in our group but then went to my aunt to imply that it wasn’t paid then double charged her. Now on to the food..the Molas restaurant buffet food in the morning was pretty decent on most days but the lunch/paid items were really good! My overall stay would be a 3/5 and that’s only because of the bartenders and servers who made our time pleasant and the location of the hotel. Would i recommend for someone to stay here? Probably not! To be honest, i feel as though there’s far better options in the area. Also of note, 2 rooms within our group reservation had bed bugs in their room so you may want to consider that. Additionally, they overcharged my mom and instead of doing the right thing and refunding the money, they only offered her on site restaurant credit. This hotel will nickle and dime you so please be careful.

Hotel El Panama is the worst hotel I have ever experienced .$300us was stolen from us from the security chest in the room. We report it to the front desk. They told us that they will report it to the manager ,run the camera , and see which staff cleans the room that day and get back to us. They did not get back to us!. Countless of times we went to them for an answer and nothing has been down!!. Another night three girls came at our room approximately 10pm thinking that we are not there in the room, when we answered the door they were so surprised. They put down two bottles of water on the table, I asked what is the problem and they didn’t reply. Our room was already clean midday we didn’t need anything . They taught that we weren’t there and came to stole from us again. This is the Most careless hotel.