Crowne Plaza Panama By Ihg

This is, without a doubt, one of the most disappointing hotel experiences I’ve had. For a four-star hotel, it is unbelievable that the front desk staff (the male receptionist on duty at around 10:00 PM on August 1, 2026) refused to provide a bottle of drinking water to a guest. Instead, he told me to buy one from the vending machine, insisting that the hotel only provides complimentary bottled water upon check-in, regardless of how many nights a guest stays. What made the experience even worse was his attitude. He was dismissive and surprisingly arrogant, as if providing basic hospitality was an unreasonable request. I’ve never encountered this level of poor service at a hotel of this category. I understand that hotels need to control costs, but refusing to provide even one complimentary bottle of water per guest per day is simply ridiculous. This kind of penny-pinching says a lot about how little the hotel values its guests. On top of that, the rooms are quite outdated and in need of renovation. Considering the price, there are plenty of better hotels in the area that offer newer rooms and much better service. I would not recommend staying here and will definitely be sharing this experience on social media.

This is the best hotel in Panama. The service is consistently outstanding—fast, professional, and always ready to assist with anything you need. The staff goes above and beyond to ensure guests are comfortable, including accommodating special meal requests and providing personalized service during meal times. I was also pleased to hear that new gym equipment has been ordered and that the fitness facilities will be upgraded soon. In addition, the smoking area is planned for future improvements, showing the hotel’s commitment to continuously enhancing the guest experience. The staff and management are truly top-tier—among the best I have ever encountered. Their dedication, professionalism, and attention to detail set a very high standard. Without hesitation, I would rate this hotel 10 stars out of 10. Highly recommended!

This is not just a hotel – it is a place that has truly become my second home. From the very first day, I was treated not as a guest, but as a member of the family. Every staff member, from the front desk to housekeeping, shows exceptional kindness, professionalism, and genuine care for their guests. The atmosphere is warm, welcoming, and filled with respect. I can always count on a smile, support, and personal attention whenever I need it. The rooms are spotless, the facilities are excellent, and the overall standard of service is outstanding. However, what truly makes this hotel special is the amazing people who work here. Having traveled to many places around the world, I can honestly say that it is rare to find such genuine hospitality. Every time I stay here, I feel welcomed, appreciated, and at home. The team consistently goes above and beyond to make every stay memorable and comfortable. My heartfelt thanks to the entire staff for making this place so special. I highly recommend this hotel to anyone looking not only for excellent accommodation but also for a place where they will be treated like family.

I arrived at 12 noon and my room was ready, which was perfect. I hadn't booked any tours for the day, but the hotel provided a contact for tours. I booked an afternoon city tour. Private car was $100 for one person. Front desk staff was very accommodating and friendly. My room included breakfast. Food was very tasty. Staff in the restaurant was great with exceptional of one person, so I won't hold it against the hotel. The rooms are dated and could use an upgarde, but it's clean and the bed and pillows were amazing. I towels could also use an upgrade, while my bed linens were white, and towels were not. Overall, not a bad hotel.