Hyatt Regency Aruba Resort Spa & Casino

The entire property was gorgeous, great location, and the service from all the workers there was just perfect. They went out of their way to be helpful. The rooms were average but the sad part is they have almost every room with a juliette balcony, why not just go out the extra few feet and give every room a balcony? Towels are luxurious!! Coffee maker, not so much. Pain in the ass and if you like very very strong coffee then you will like it, lol. (its a nespresso machine). Overall, I love the property and all the amenities, will stay there again. (this is my 2nd time at the Hyatt)

We had an absolutely incredible stay at the Hyatt Regency Aruba. The property itself is beautiful and, in my opinion, one of the best locations and properties on the island. The pools are amazing, especially the adults-only infinity pool overlooking the beach, the grounds are beautiful, and you really can’t beat the location. What stood out even more, though, was the service and the little things the staff did throughout our stay. At one point I accidentally left my phone behind on a shuttle, and Dwight went completely above and beyond for us. He personally drove us back to where we needed to go so we could get it. He didn’t have to do that, and it’s something we’ll always remember. Those little moments and the way the staff treated us made an already amazing trip that much better. Everything about our stay exceeded our expectations. Beautiful resort, incredible location, amazing pools and beach, and most importantly, people who genuinely care about their guests. We couldn’t have asked for a better place to stay in Aruba and can’t recommend the Hyatt Regency enough. We will absolutely be back.

I rarely write negative reviews, but I could not wait to warn others about this property. The Hyatt Regency Aruba is marketed as a five-star resort, and seeing it listed as an American Express Fine Hotels + Resorts property raised my expectations even higher. Unfortunately, this was one of the most disappointing hotel experiences I’ve had. First impressions matter, and ours started with a very long check-in line followed by nearly 30 minutes at the front desk just to complete the check-in process. After traveling all day, there was no sense of urgency, no warm welcome, and the staff appeared completely overwhelmed and disorganized. The rooms were the biggest disappointment. They feel more like dated motel rooms than luxury resort accommodations. There is nothing about them that reflects a five-star experience. The furnishings, finishes, and overall condition are simply not what you would expect at this price point. Breakfast was another letdown. The selection and quality were mediocre at best and nowhere near what should be offered at a luxury property. The beach experience was equally frustrating. There are numerous employees whose primary job seems to be selling upgrades for premium lounge chair locations, while guests using the complimentary chairs are pushed to less desirable areas near boating activity. Charging premium rates for a beachfront resort and then making guests feel like second-class customers unless they pay even more for a decent place to sit is unacceptable. The pool experience wasn’t any better. Finding chairs was difficult, and service was practically nonexistent. During our time at the adult pool, I saw several employees standing around talking while only one server was working. She never made it to our side of the pool, so ordering food or drinks became nearly impossible. Ironically, the best part of our stay was one of the restaurants on the property. The meal was excellent and was the only aspect of the resort that met expectations. My biggest disappointment may actually be with American Express for including this property in its Fine Hotels + Resorts collection. That designation suggests an elevated luxury experience, and this resort simply does not deliver. Based on my experience, I would rate this as a three-star property, not a five-star resort. Aruba has no shortage of beautiful resorts. I strongly recommend staying elsewhere. Don’t be misled by the marketing or the Fine Hotels + Resorts designation. There are far better options on the island that provide much better value and a genuinely luxurious experience.

So, Myself and three of my besties were there in May on a long overdue girls trip. All I can say is one of my best trips to date. The resort itself is beautiful and so clean thanks to all the staff. The service was fabulous, a shout out to Willie in the breakfast area. Another shout out to Raul or Rauool near the pool bar. The beach was amazing, water perfect, pool the best, and room attendants were awesome. Oh the birds are doing alright as they told me lol. Can’t wait till next time, will definitely be back. Last note, the location was perfect. Walked everywhere.