Rasa Sayang House

The room doesn’t look like as the booking app photos. It was so warm and the only window was closed by key. We were lucky one lady opened for us at 11pm. As my photos show this is how looks like the room. I do not recommend to stay here

Genuinely one of the worst places I have ever stayed. I tend not to leave reviews but for this place I felt it necessary to warn others. It is vastly overpriced. As others have indicated the rooms are tired at best. The bed was very uncomfortable. Walls are very thin so you hear everything that people in neighbouring rooms are doing. Never again.

We stayed at Rasa Sayang for 1 night as I had a surgery with a follow-up appointment the next day. Upon arrival I checked for the self-check in code, and had not been sent one. I rang the helpline, and was informed they needed to verify my identity through an online form. Whilst I appreciate the need for security, this was not clearly flagged as an action one needed to take, and meant I was standing post surgery for 10 minutes waiting for verification. Also, when verifying, the page asks for your bank details. I had already paid online, but the form tried to charge me again, which meant I had to call the helpline once again to avoid paying a double charge. Upon entering the building, it was clear it needed a lot of redecoration work. Our room had damp on the ceiling and the bathroom had a very strange smell. The floors were filthy, and the toilet flush is inctedibly loud and obnoxious. The tv in the room did not work, and the lamp was all bashed in. For over £60 a night, I would expect the room to be at least clean. The walls are also incredibly thin, and we were woken up by other guests checking in very early in the morning - they were not being terribly loud, it was just the thin walls. Also, it seems we were expected to take out the bins upon checkout, and confirm our checkout via the Booking.com chat in order to avoid late fees. This information was sent via email at 8pm - if I had not been checking my emails, we would have almost certainly missed this. The room was barely better than a hostel, and the price should reflect that.

I have read some negative comments about this place before booking, but after staying there for 4 nights, I am convinced this is the go-to place if you are looking for a budget friendly place to stay. The room and toilet/shower were clean. The mini fridge, microwave and kettle with the complimentary instant coffee and tea is also a nice addition. Plates and cups are also available. The staff was friendly and helpful if you need a place to leave your luggage before checking in or after checking out. I can recommend this place easily.