Hotel rooms are nice, bonus points for having a bath. Only criticism keeping tgis from 5* is no air con. Hotel staff were great at every point. The local town is a drive away as opposed to a walk. Walk is approx 30 mins. Some local shops (Tesco Local & Coop) and a pub (Queen of Hearts) within 10 mins walk bumps this rating up a bit
An Unforgettable 5-Star Family Getaway – Mercure Daventry Court Hotel From the second we stepped through the doors, the Mercure Daventry Court Hotel set the bar sky-high. The lobby made an immediate impression bright, open, spotlessly clean, and genuinely welcoming. Check-in was seamless, but what really blew us away was the reception team. They surprised us with goodie bags for the kids, and my daughter was absolutely over the moon with her little hamper. Right off the bat, you could tell this wasn’t just standard hospitality; they truly care about making families feel special. Even the room keys made of wood rather than generic plastic felt like an eco-conscious, premium touch. Our room was immaculate. The bed was massive, giving me the perfect, restful haven to recharge in after a long day. A fantastic perk was the in-room fridge stocked with drinks; when I checked with reception on the cost, I was thrilled to find out they were completely complimentary! The leisure facilities were just as impressive: The Pool & Gym: The pool water was warm and relaxing. The attendant on duty was fantastic friendly, attentive, and quick to sort us out with fresh towels and helpful local tips. Glancing into the gym from the pool desk, the fitness area looked spotless and kitted out with top-tier equipment. The Breakfast Feast: The morning spread exceeded every expectation. Alongside fresh squeezed orange juice, warm pastries, hearty hot food, continental cheeses, hams, cereals, and yogurts, they even had great gluten-free options clearly catered for, making sure every dietary need was covered. What truly sets this hotel apart is the leadership. The general manager personally stopped to greet me in the corridor, asking for genuine feedback and ideas. Even though I had nothing but praise, feeling so actively listened to spoke volumes about their commitment to guest experience. We booked through the Stay Play Explore package, and without a doubt, the Mercure Daventry Court Hotel will be our absolute first choice for our next visit!
A great hotel exceeded our expectations, felt luxurious with 5 star service, all areas were very clean including rooms and dining hall. Reception and housekeeping were great help, with a special mention for breakfast staff always pleasant and helping to provide fulfill the needs of 3 children 4, 6 n 10. Thank you to Alex who spent time with us advising on local things to do as we adapted our plans due to the heat. After this experience I will certainly look out for the Mercure brand when booking our next trip.
exceptional customer service standards observed during my recent interaction with the mercure team, showed me exemplary professionalism, outstanding interpersonal skills, and critical accessibility accommodations provided by staff. Recognition is merited for their adherence to inclusive service practices. The entire team demonstrated an exemplary level of courtesy. Staff members maintained an engaging, welcoming, and deeply respectful demeanor throughout the interaction. The team exhibited a profound understanding of disability inclusion. Rather than treating accessibility as an afterthought, staff proactively anticipated barriers and showed genuine empathy and patience. This created a psychologically safe and physically accessible environment. The staff frequently adjusted standard procedures to seamlessly fit my specific requirements. Their flexibility ensured that service delivery was efficient, stress-free, and fully equitable. Kelly, While the entire team performed admirably, Kelly’s contributions deserve separate distinction. Kelly acted with a level of emotional intelligence and operational agility that far exceeds standard expectations. She accurately assessed the situation, implemented immediate solutions to accommodate my disabilities, and maintained a supportive attitude that significantly enhanced the service experience. Kelly, along with other key team members, Showed me clear leadership capabilities, advanced problem-solving skills, and exceptional emotional intelligence. The conduct of the staff reflects the absolute highest tier of customer service excellence. By combining strict professional standards with authentic, disability-inclusive care, they have turned a routine interaction into a model of best practice. Special thanks to Abbey Kelly Emily Dave Cristina Kiran
The hotel was easy to find, plenty of parking. Check on was really easy. Some of the hotel felt a little dated but the room was really nice. Shower was great. Food was ok, nothing great and that was the biggest downside to the hotel.
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