Driver never showed. Called the company and they said they couldn’t accommodate but they could do the return transfer. FULL REFUND DUE ASAP
The driver was pleasant, he came on time. I still belive that the per person cost is a bit high. But would still recommend.
We were picked up promptly. Not the vehicle we were expecting, it is more of a high priced Uber service. Not a luxury vehicle experience as described on the website. For almost $80 this service was overpriced. You can call a Uber or Taxi service and probably pay less. Not the type of service described on website. The driver knew very little English, it was his personal vehicle he used to pick us up at the airport. Driver was very pleasant though, even offered us a bottle of water.
I called in and provided pick up and drop off points and was sold this transfer - they day before the pick up the provider contacted me a requested an additional 90 USD or they were going to cancel the transfer the return transfer offered was not provided nor refunded
Excellent driver who was patient and was early waiting for us. Very entertaining and knew about Toronto.
I called Viator at 9:12 a.m. to tell them my flight change. I have attached a picture of my call logs first I was told they would change it. I have attached a copy of the email changed from 1:00 p.m. to 4:20 p.m. Then I was told to call the driver. I called the driver he said he wasn't coming at 4:20 because I should have called four hours prior. I later received an email saying I should have called two hours prior to cancel or make changes if you look at my call log I called at 9:12 a.m. Viator also charge me a higher price from the airport to my hotel the price they charged me was for two trips not one. It's not $76.00 for one trip.
Travel nightmare-- credit card charged, ride arranged but no service provided? No advance driver specifics (name contact #, location for pickup) were provided as promised, prior to arrival. Called the tour operator and after quoting confirmation # and booking #, in the phone conversation tour operator denied existence of any service request (or of my payment for service in advance) and refused to make any effort to provide any form of makeup service. Instead of using this pre-booked ride, had to resort to more expensive taxi service (ended up costing only $25 more). Is this not accurate definition of a scam -- to be avoided?
We waited over an hour for the transfer when we spoke to someone eventually and they looked into it and couldn't understand what had happened, it then cost us 200 dollars for a taxi and now they are refusing to show us the evidence the transfer turned up. Will never use again ,
New vehicle, clean and very comfortable. Diana was a fab driver and kept us relaxed whilst we travelled to the airport
Max was my driver. On time pick up and very professional. Great chat on way to airport. Also felt a safe driver. Excellent journey.
Although the driver was good and communicated well prior to arrival, the car was not as expected from the pictures advertised
Our driver was very sweet & kind. Her Toyota van was comfortable & new. Traffic was heavy but she was a good driver & went out of her way to drop us off as close to our Airbnb as she could.
Matt was very responsive and considerate and patient. Good driver in traffic. Would ask for him again.
This company was the absolute worst. Their website was misleading and when a refund was requested because what was sent for us to pick us up was not what we requested instead of a nice vehicle we got a broken down civic. It was filthy, dirty inside and paid $95 for it not happy and do not recommend this company for any reason whatsoever they refused to refund and I’m still fighting with them.
Matt was great and he made a happy birthday sign for my husband as a surprise!! I truly appreciated his kindness!
Transfer was organized very good. The driver contacted me the night before with all important information and asked to text him when we will be off the plane. When we got our luggage and get out of the airport we told him our location and he was there in 2 minutes. He helped with our luggage and we had a nice drive to our hotel.
Instead of a big black SUV with an accommodating English speaking driver, yes I sent a man who’s could not speak ANY English in a smaller Toyota SUV that looked like a used family car. Not what I expected or paid for.
Driver arrived on time, was vey polite, and waited with us for over an hour to wait for luggage. Car was clean. Would use again.
No one showed up at airport pickup. Unable to contact by phone or text. Chat tried. Gave up after an hour Tony.m.Armendariz@gmail. Com
Time of pickup was not honored, car showed up earlier and then driver contacted booking company multiple times Car booked was an SUV and a sedan was provided
Bad/worst experience: driver did mot show up. Good thing that he told me in advance so I was able to go secure a taxi and don't remain worry about if I will be picked up or not. And airport taxi was fast enough and turned out good at even smaller price than thus event
We were supposed to be picked up at the airport in Toronto and arrived on time. We were at the prearranged pick up area within an hour of our arrival and no one was there to pick us up! We called driver only to get a voicemail and no return call. No effort was made to call us. I have used Viator in the past and never had a problem ! This was most disappointing and I would like my money refunded!
Our flight was delayed and two of our suitcases were lost so we took longer to get through. I replied to the text and gave this information but there was no one waiting as we were over the 60 mons allowed. I rang and they did send another driver bur we had to pay again CD120!!
14 minutes before we were to be picked up and taken to the airport, which was 88 miles away, the ride was canceled! Rather than automatically refunding my money, I have to send an email asking for a refund. I’ll not be using this service again.
We had problems with our ArriveCAN app at the airport causing a delay in meeting our driver. We were able to communicate with her that we would be late & she connected us with her supervisor, authorizing the delay. After that we had a great drive to the hotel.
Matt’s car was clean and he wore a mask…was a good driver. I drive a Sabaru, was glad he had one…safe cars.
The driver was polite, but was an unsafe driver. He missed our exit and nearly got in an accident trying to get it at the last minute. He didn’t merge with ample time to make turns, and would have missed some if my husband didn’t give him a heads up. His car barely held our luggage, and his AC barely worked. This was not the comfortable and secure welcome to Toronto that I thought I had paid for.
Reserved 4 SUG’s for my group of 17. Toronto airport baggage was very slow. 3 cars waited for us, one left without communicating to me his intentions. Four people in my group, including 2 handicapped people, were stranded at the airport. I called customer service but he couldn’t or wouldn’t help, we ended up getting a taxis after waiting over an hour. Very disappointed, will not use this service again.
Driver didn’t come directly to arrival gate he sent text to my phone but I didn’t have phone on we didn’t know where he was then he turns up in small sedan no room for luggage then he takes us to wrong hotel not the one entered in his GPS What a joke don’t use this service
My flight was delayed and my ride was not there to pick me up. I ended up taking a taxi to my hotel. You should give me a refund and if not I will dispute this charge with my credit card company.
The driver I communicated with was courteous. However, I had a very negative experience because my connecting flight was cancelled, so I was not on the flight where I had arranged pickup. There was no provision to cancel my reservation since this all happened the day of travel. I would warn anyone that if they miss their final flight, they will lose their entire payment. Some people may still wish to use this service, but given how unpredictable airline travel can be, I do not think it is worth the risk.
The driver did not turn up. We were left at Toronto airport with no transport. The phone number we were given was out of service and we could not contact the driver. We checked with security at the airport and they had no record of our booking. All private hires must be registered with them to be allowed to pick up. We had to pay for another taxi transfer. Very disappointed, not the usual Viator experience.
Our driver went above great efforts to get us picked up and to our destination in very difficult airport congestion.
The driver didn't bother waiting for us. We had to join the queue to get a taxi downtown which was a hassle after such a long journey and a 5 hour time difference.
Could not find car. Could not contact driver as he or she hadn't contacted us. Searched for car in many areas and levels waited more than 30 mins. Contacted main office but their reply was too late we had ordered an Uber. Very disappointed and requested a refund.
Out of airport just before 4 p.m. Many drivers holding names of arrivals but none with ours. Told by airport staff to go to the Pre-booking Kiosk 27. Our names were not on their computer. Rang Michael from Viator,who suggested that we book our own taxi to our hotel and claim a refund from Viator. We were in a taxi on the way to our hotel when we got a text message informing us that our taxi booked via Viator was waiting for us at the terminal.Will start procedure for a full refund once our holidays are over.
We took a trip to Niagara Falls, got wet, but saw a spectacular View of natures best! It’s just not the same seeing the falls in pictures. You must see it in real time.
I liked the ability to set up my pick up and get human confirmation way a head of time. They stayed in contact and were on time. The experience was very seamless and I will use the service again.
We were held on the tarmac for 30 min., then customs was a nightmare, but our Driver waited for us for more then an hour. We were so grateful, what a lifesaver. Thank you!
Driver was very patient and waited over the time for us. Staff at airport were very unhelpful and insisted we were waiting at the wrong thus the wait
Our flight AA 1111 arrived on time at 4:30 pm. Customs would not allow us to get off the plane for over an hour. The driver did not exit for us and cost us another $90 to get to the hotel.
Great service. We were delayed going through customs and this was no issue for the driver. He made contact via text message and told us where to meet him.
I lost my baggage and needed tume to report to Lost and Found. The driver was patient to wait for me. His attitude was good
We booked a roundtrip transportation from the airport to the hotel and from the hotel to the airport. Our flight to Canada was delayed and we arrived late, also long lines at custom. The driver stayed and waited for us patiently. We were so grateful he waited so long. When we got in the car he said hello and he did not want to talk much even though my husband was trying to make small conversation. He ignored us the whole ride to the Hotel , 30 minutes +. We figured maybe he was upset for having to wait for us. We decided if he is the one who pick us up back to the airport we would not bother him. When he came to pick us up from the Hotel to the airport again he said good morning, which terminal and those were the only 2 words he said to us til we got out of the car. We tipped him, he said thank you, and off he went. That was the first time a driver did not want to talk to us as visitors even when we asked questions. We travel at least twice a year before covid. We had our masks on, so we are not sure why he was so cold. That was very odd. I am giving a 4 stars because it was the driver not the company. We got to the hotel and we got back to the airport safely. We just hope when we go back to Toronto we do not get that same driver, he never even said his name. His car grossly smelled like cigarettes and it was very offensive. If he wants to smoke he should have a spray to mask the odor in the car. We thought it was from a previous passenger, but the car smelled that way on both trip. There were 3 lighters next to him, so must be the smoker. Anyway we believe Elife Limo is a good company, just a grumpy driver or anti social. If you are not a people person that is not the job for you sir.
As we are people of a certain age, we were glad to have a prearranged transfer. Bing appeared like a sunshine on our rainy day off arrival. She did a great job.
The transport was a very perfect service and support! We got call's asking if we reached the airport in time, giving us intructions how to meet the bus driver, and everything was even for a foreigner very easy and perfect.
Driver was early, friendly, shared good information on service. vehicle was very comfortable, clean. Great way to end trip in relaxed, stress free ride.
It was a great surprise to have such a nice and skilled driver for an airport pick up service, who was alwas looking to help and let me enjoy the ride through Toronto
I traveled with my twins to Toronto to visit my sister and was worried since I didn't take children seats. I asked for them since I booked and they were already placed the moment we left the airport, for no extra charge, an excellent feature!
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