Doubletree By Hilton Hotel Toronto Airport West

I’ve stayed at this hotel several times and usually absolutely love it. One of the little things I always look forward to at check-in is the delicious cookie, honestly, that may be one of the reasons I keep coming back! 😂 And of course, the beds are incredibly comfortable, which is always a huge plus. That being said, my last two stays have been a little disappointing. Both times, I’ve had rooms where the electrical outlets weren’t working properly, and the USB ports were also broken. It makes it really difficult when you’re trying to charge your phone and other devices, especially when you’re staying overnight. They are definitely outdated and should be replaced with USB-C ports. I also noticed some hair in the bathroom, including some on the ceiling, which I’m not quite sure how it got there. It did make me feel like the room could have used a little more attention when it was being cleaned. I still really like this hotel and would definitely consider staying again, but I hope these things can be addressed. I’d hate to see the little details that make this place so enjoyable get overlooked. And please never get rid of those cookies!

Honestly, this was one of the worst hotel experiences we’ve had. We were told one thing about breakfast and then ended up being charged extra for it. That felt misleading and was extremely frustrating. The problems didn’t stop there. The gym was terrible and definitely not what you’d expect from a hotel. The USB charging ports in the room weren’t working either, which was incredibly inconvenient. Even the bathroom lock wasn’t functioning properly, which is a pretty serious issue when it comes to basic privacy and maintenance. Overall, the hotel clearly needs to improve its communication, maintenance, and facilities. Between the unexpected breakfast charge and multiple things simply not working, we left feeling very disappointed. Definitely not worth the money, and we would not stay here again.

Not worth the price! We stayed for 4 nights. Not enough space in the rooms specially the bathroom. Tiny sink with hardly any space to stand. There was no service provided by the hotel. When asked for water, they asked me to come and get it from the reception. Rude staff at the front desk. Elevators were malfunctioning the whole we stayed. Elevators would take you to different floor even though a proper selection was made after waiting for a long time. Doors of elevators closed abruptly with a loud and scary noise.

Our stay at Hilton is always absolutely outstanding. This location has some of the best service. Every team member goes above and beyond to make us feel welcome and genuinely cared for. A special thank you to Sahil, who made our check-in seamless and warm. If you’re lucky enough to be checked in by him, you’re in great hands - he is professional, attentive, and truly makes you feel valued as a guest. The hospitality starts even before you arrive at the hotel. Jehangir, who picked us up from the airport, was incredibly friendly and welcoming, setting the tone for a wonderful stay from the very beginning. It’s the people who make this Hilton so special. Their kindness, professionalism, and genuine hospitality deserves recognition. We wouldn’t hesitate to stay here again and highly recommend this property to anyone looking for exceptional service.