Saltmoore

Just had a fabulous one night stay at Saltmoore. As an early 40th birthday getaway for my husband, we were greeted by a bottle of prosecco in our room and an upgrade which was fantastic. The room was spacious and had everything we needed. The staff on the front desk were all friendly and welcoming. We enjoyed unlimited access to the pool area which was great. We had dinner in the Pizzeria which got off to a slow start with a lack of service but finished well with the quality of the food. We also enjoyed breakfast with good coffee. We left feeling very relaxed!

Exceptional. They made my birthday one to remember and I can't thank the staff enough for their Exceptional service. Definitely book in advance for dinner, I would have liked to dine there for my birthday dinner however we were a bit late in booking. Breakfast was amazing. Thank you for making it so special.

I have been a regular guest at this gorgeous hotel for over 12 years , previously known as Raithwaite Hall & Spa. It has undergone a huge refurbishment/ re-branding. A beautiful hotel in a stunning setting, close to the coast. Fabulous warm & friendly staff who make me feel really welcome & are really attentive. Bottle of chilled Prosecco waiting for me in my room, lovely thoughtful gesture- thankyou. Housekeeping first class, nothing is too much trouble & happy to provide more tea, coffee & biscuits , the rooms are spotless. Good quality bedding , comfortable beds & complimentary toiletries in the bathroom. Excellent food, imaginative menu but expensive. The service charges on the itemised restaurant bill are very misleading. I think this should be an optional service charge the discretion of the guest. The Spa has been transformed into a beautiful calming space, good sized pool, well equipped with cream coloured loungers, some showing signs of water damage & stained, so these need a deep clean . Unfortunately you can only book loungers for 2 hours each day which as a guest is quite restrictive. The spa treatments are expensive @ £140 for an hours facial etc. Maybe adding some shorter treatments with a lower price tag may be something to consider for guests who can’t stretch to £140? Lovely addition is the Wellness cafe with access to the terrace & gardens where there are more sun loungers. I had a lovely relaxing stay , feeling very well cared for as the staff go out of their way to ensure I’m ok. Thanks to all the amazing team . Sally.

I can't remember the last time I stayed in such a badly run hotel. The hotel had a spa and small swimming pool but we were told you had to pay extra to use it. Not only did they charge £40 per person, your time was limited to 2 hours. We went to the hotel bar and sat on the patio. There were two staff at the bar but neither of them came and asked us if we would like a drink. After going to the bar to ask for a drinks menu and returning outside. Again, no-one came over to take our order. We waited 20 minutes and decided to leave. I could go on and describe problems with the room but I've wasted enough of my time on this hotel. Needless to say, we won't be staying here again.