Royal Oak Appleby

So, you are planning a long journey, and dream of a welcoming Inn, not far off your route, where the staff will be welcoming, the rooms clean and warm, and the food offering varied and excellent. Dream no more! You can have all of this at the Royal Oak in Appleby ! Thanks to all the team for making us feel so welcome, and delivering outstanding accommodation, even for our brief stay. Highly recommended.

What a find! Just off the A66 we stumbled on this place as passing through. Great food, pie Tuesday was amazing! Kids food home cooked too. Service excellent, Food excellent, atmosphere excellent. Shame we don't live near here, would happily make this a regular spot! Don't bother with the motorway services, stop here! £57 to feed a family of 4! Decent quality food and it didn't break the bank. Love it! We didn't stay, we just ate but I'd happily stay here if needed in the future.

A lovely traditional pub and hotel around a 10 minute walk from the centre of Appleby. We were staying for one night in a twin room on the top floor - nicely decorated and spacious with very comfortable beds. Be careful you don't bump your head on the beams though! Breakfast was included in the price of the stay which we felt was good value. Breakfast was a help yourself buffet with a range of cereals, fruit, yoghurt, toast etc and there is also a hot food menu that you can order with. The eggs benedict was lovely. Service from every member of staff we met was excellent and we also overheard staff going above and beyond to look after guests. Finally this is also a pub but we didnt experience any additional noise during our stay and the drinks selection was really good. Would definitely recommend!

The accommodation itself was comfortable overall, and the main rooms and cottage were pleasant enough. However, the hot water taps in the rooms did not work, which was disappointing. Our main issue was the customer service. Unfortunately, the staff were some of the rudest we have ever encountered. We were mistakenly charged for several rooms that had not been occupied, and an additional duplicate charge was also applied to our room. None of these extra charges appeared on the invoice we were given; instead, they were taken from my bank account several days later without any prior warning or explanation. When we contacted the Royal Oak to resolve the issue, the response was extremely disappointing. The staff were rude and unhelpful throughout, refused to discuss the matter over the phone, and at one point the owner hung up during the conversation. Despite multiple attempts to resolve the issue directly, we were ultimately forced to recover the incorrect charges through our bank. This was one of the worst customer service experiences we have had, and unfortunately I would not recommend staying here. In contrast, we stayed at the Crown and Cushion further down the road, where the service was excellent and the experience was thoroughly enjoyable. I would happily recommend staying there instead.