Mercure Blackburn Dunkenhalgh Hotel & Spa

I have booked the spa wellness package (with half board) and had an incredible time. The staff here has been absolutely incredible and made my stay very pleasant! Priya, the front house manager, was extremely helpful in helping to sort out my spa treatments as part of our package and made sure we had everything else booked and sorted. The other staffs has also been very very friendly (Aziz, Lenny, Amanda, Liam and Disha) and provided impeccable service at dinner, at the bar and at breakfast. The food was also delicious! I would 10000% come back again! Thank you to all the staff for making our girls spa getaway fabulous! We had a wonderful time!

A beautiful hotel with lovely gardens to wander round. The outside area were well maintained. The rooms are very spacious and clean. I could not fault the hotel. The meal times were very busy, so took a long time between courses. The hotel had spa facilities. A large car park. I would like to visit the hotel again. I can only say we were very well looked after by the staff and our luggage was taken to our room, when we arrived and collected again, when we departed.

As a local, I booked this hotel for my partner’s birthday. The building itself is historic and full of character, though some parts feel quite dated. The main issue was service. A lot of the staff seemed undertrained. Reception were polite, but they didn’t ask if we’d stayed before, tell us anything about the hotel, or mention that breakfast was included and where to find it. That felt like a missed welcome. I’d been granted a late checkout by email, but reception hadn’t updated it, so I had to chase it again. The same thing happened at the spa desk. I got my partner some chocolates as it was his birthday. For £12 pounds it was the smallest box of chocolates… although Belgian, I wouldn’t recommend getting it. I also would have been happy to pay more for the room to be more decorated or for flowers but this wasn’t offered. The spa itself was disappointing. Staff were quite loud, and they seemed to get flustered as soon as more than a few people arrived. The receptionist gave us one locker key between two of us … I’m still not sure if we were meant to share and most of the lockers didn’t work anyway. They also got my name wrong for the afternoon tea experience Rooms - dated, not possible to connect your phone to the tv nor did they offer chrome-cast, glass tumbler was dirty on arrival. The masseuses were wonderful. The friendliest person we met was an Asian cleaner who helped us several times with a huge smile, even though his English wasn’t strong. It’s like everyone else has been trained not to smile? Is it so miserable to work at this hotel? Cameo restaurant was a real highlight. I’d definitely recommend it, the service was sharp and the food was excellent. We would definitely visit the restaurant again separately. Weirdest thing was at the checkout when I was asked if everything was ok with the stay. I said mostly and that there’s much room to improve. After which reception proceeded to wish me a nice day? I would have been happy giving all this feedback directly and not write a review but I suppose the staff wasn’t interested. As a local I wouldn’t stay again.

From the moment we arrived, the hotel impressed us with its beautiful historic character, lovely facilities, and welcoming atmosphere. The rooms were comfortable, clean, and well-maintained, and the overall experience exceeded our expectations. What really made our stay exceptional, though, was Arica on reception. She was absolutely amazing from start to finish. Her warm smile, professionalism, and genuine willingness to help made us feel valued immediately. Nothing was too much trouble for her, and she went above and beyond to ensure we had everything we needed. It’s rare to encounter such outstanding customer service, and Arica is a real credit to the hotel. We will definitely be stopping again!