Holiday Inn Leeds Garforth By Ihg

I booked last year for a concert we were attending, my mum is disabled and needed an accessible room , I rang the hotel and changed the booking along with another we have set for another 3 weeks time. When we arrived I had been told we had been upgraded? And I'm thinking well that's nice and all but I booked the accessible room for. a. reason. The hotel staff our receptionist Bradley and manager on duty Francisco we're totally apologetic. Bradley then started to ring up all the other ihg hotels to see if anyone else had one but because of the concert we were seeing, everywhere was fully booked. Bless them, we went to look at an empty room my mums walker could fit through and by working out a different way to the rooms instead of taking the stairs we drove round back to our room. Our room was standard, clean and well presented. I have never slept well in hotels but me and my mum had no back pains after waking up. Francisco went above and beyond his service , by helping taking my stuff to the room but also giving us free breakfast. Can't wait to come back in 3 weeks time.

Staff were great. Had dinner (paid for) and breakfast (part of the room deal) there. Food was good, especially the burger. We asked for a small change in the ingredients which they were able to accommodate. Lady working the night shift wearing glasses (sorry didn't get name) was particularly helpful. Our room could have been more "fresher". Stained carpet, and extractor fan not working so bathroom was muggy. Shower was very nice. Bed was comfy although the pull out sofa bed was noisy and not very comfortable. Found it weird that there are steps down to the rooms and no lift. It wasn't just my family that noticed that. I saw other guests struggling with their big luggage bags down the steps. Whilst they have these wheelchair lifts on the actual stairs, I could imagine them being quite cumbersome to use. Still....there's only a few steps, perhaps 15 in total. Just something to be aware of. Free and ample parking is a plus! A couple of us used the gym. It was adequate.

Look, this is a Holiday Inn. The Savoy it isn't! The room is rudimentary but I slept well. The breakfast was pretty good. The service excellent. The location ideal, close to my client and the motorway down from Scotland.

This is a remote former 1960/70s motel The welcome was lovely and as it was my birthday they let me in my room 30 mins early Unfortunately the sofa bed was not made up as requested and there was no spare bedding to do so. There are no lifts in this hotel, but a kind cleaner carried my bag to the room for me. There is no phone in the room to call reception and I had to call 4 times before they picked up, to request they made the bed up After he went I saw the skirting behind the bed was thick with dust and there was a 2p on the floor. Then the bathroom door had something red splatted on it (probably make up). I rang the reception a few times but no one picked up. I went out and tried again that evening a few times, but still no reply. The rooms are small but adequate. There is no fridge but a big TV and a tea tray. I did not dine so cant comment but £17 per person is a bit steap when they dont do non pork meat sausages (chicken/lamb/beef) I am allergic to pork, gluten and coconut, so it was very limited so no point but reception did try to upsell on checkin at a reduced rate of £14 The pool is a HUGE let down it is tiny and just 1 meter deep. You can do about 5 breastrokes then you have to turn around. The jacuzzi had rope around it and was out of order, there is a tiny sauna and steam room. Its not a place I would rush back to, because it is so difficult getting in touch with reception and the walk back to reception is so long you cant sort out any issues should they arise. You need to be able to contact them, and it is something the hotel should urgently address. Disinterested receptionist at check out. There is a car park and bus stops near but you have to walk a bit to get to one. No bus or train information at reception and no guide in the room