315 Bar And Restaurant

No staff at reception on arrival. When one woman finally arrived there was no hospitality, no smile… nothing. A while later another woman member of staff came. Same. So miserable. The guy who appeared to be TRYING to manage was aloof, rude and constantly on his mobile phone. He appeared stressed and unable to manage anything! I paid for three rooms. Got two keys. Apparently other room was being cleaned. Hours later whilst enjoying a party a member of staff asked if i had the key. I told him I’d instructed the woman who I paid, to give it to my elderly mother in law. He said it hadn’t been given in. We saw the “manager’. He said the room had been cleaned and they had not got the key back!!! Who cleaned the room? We found that people from the night before were still in there and one of them had another key for a room which she was hiring. She gave us her key! Our room bathroom absolutely stank and we found a false nail in the carpet. There was no milk in the complimentary drinks supply (which was hidden in the cupboard with the kettle). When my son went for breakfast (bearing in mind I’d paid for 6 of which only four was taken), the “manager took his order of salmon and scrambled eggs and my son heard him tell the kitchen staff sarcastically, “salmon and eggs for one sat at a table for four! (The other three had taken their breakfasts earlier). I will never hire this venue and advise you to save your money! Did I mention the miserable cleaning staff the morning after! If you can’t cope in hospitality you shouldn’t be trying to do the job!

Great function room and an amazing wedding - well run, great service - couldn't have been a better day. Rooms are a little tired - but the biggest issue was that the older rooms have no aircon and they were horribly hot - I would recommend replacing the fan units with proper standalone aircon units - would have made the stay so much better

Visited for early tea yesterday. Man at bar and then serving in restaurant had a really strange attitude, as if he had a chip on his shoulder. Most unhelpful. We waited until 5pm to enter the restaurant and then told early bird not available until 5:30 so given the main menu. Then nothing for 15 minutes! We decided we might as well order the early bird at this point and asked for the menu a second time. We were the only ones in the restaurant and service was crap. Food was very good. Your staff are letting you down 315

Food was amazing both evening and breakfast, the rooms were ok, bathroom modern but climate control we had to turn the heat up but it went off during the night so woke up cold. When we went in the room and put bags on the bed 2 moths flew out of the pillow area, managed to get them eventually, couldn't see anymore so didn't complain, but there are some threadbare carpet spots so did wonder if the room has an issue. At check out wasn't asked if everything was OK. Oh, there was a wedding on and it was loud until approx midnight which we always think guests should be told at check-in.