Hotel De Bourgtheroulde, Autograph Collection

Stayed in one of the family rooms which was well proportioned and gave us (2 adults and 2 young kids) plenty of space. The hotel is located in the historic centre and offers parking which is very helpful. Breakfast was good if a bit limited. Staff was very helpful and great with the kids. We very much enjoyed our stay.

Exceptional hospitality from the moment we made our last-minute booking for my parents-in-law. A heartfelt thank you to Youri and Maxime for their professionalism, kindness and genuine care. The thoughtful birthday surprise for my father-in-law and Youri's personal update after their arrival meant so much to our family. As Marriott Bonvoy Platinum Elite members, my husband and I have stayed at many Marriott properties, and service like this truly stands out. We look forward to staying at Hôtel de Bourgtheroulde ourselves in the future. Highly recommended!

Some parts of the hotel are lovely but some elements of our stay were so bad that overall this was a huge disappointment. I'd been really looking forward to our one night stay in a junior suite, a bit of luxury on a long journey, but there was a fault with our air conditioning (room 404) which meant that we got hardly any sleep. The air con unit buzzed loudly every 30 seconds for periods of about half an hour through the night, whether it was on or off. We told the reception staff and showed a video of the problem, she apologised and gave us a very small discount but it wasn't really proportionate to the impact of being kept awake most of the night. We also didn't get the promised turn down service. The receptionist didn't know why. She gave us the snacks that should have been give in the turn down service, but that's really not the same as returning to a room that's been nicely readied for sleep. The spa was enjoyable but staff variable: the manager was so rude and unaccommodating that the hotel receptionist had to come and explain to her that we were entitled to use the spa. Definitely felt like the spa manager only wanted people who were playing for treatments, not hotel guests. Also be aware that the spa only opens at 10am and hotel check out is llam. The breakfast was good with a nice range of food available from the buffet including some gluten free Madeleines, but they were very dry.

`The hotel is beautiful and old building with lots of history. The staff were very friendly and supportive. However, I checked in early on the Marriott Bonvoy App and specifically requested a room on a high floor, away from the elevator and stairs. This request info is also in our Marriot status profile. Upon check in I was given an upgraded room/suite due to my status. I again requested a quiet room on a high floor. To our dismay, the room was on the first floor, directly above a restaurant, faced a small plaza with cafes/bars, and adjacent to an elevator and stairwell. Needless to say it got noisy all night in the plaza, noisy with guests walking down stairs and using the elevator at all hours, and delivery trucks unloading supplies to the hotel at the doorway directly below our bedroom windows. Nice room, but no sleep for two nights really put a negative twist on our stay. I can not recommend this hotel as it does not honor your requests, even if provided early to check in.