Sun Kiss Hotel

I'll start by saying the room we had was great. Great Aircon, big smart tv, comfy bed, good pillows, nice bathroom, little desk and coffee station for your morning coffee. 4 stars for the room. Tasteful and comfortable. Apart from that, 3 stars at best for the rest. The staff weren't the friendliest bunch. A simple smile or hello when you walk in would go a long way. There was one lady who was nice but yeah. That extended to the staff who cleaned the rooms. Not very enthusiastic and friendly. And odd, annoying times for cleaning rooms. The breakfast was aimed towards Chinese guests which might not agree with anyone else. The wifi wasn't the best either. Nor was the hot water actually hot. It also advertised for a gym, steam room and sauna room which all weren't in operation. Shooting themselves in the foot saying it's available when it isn't. For the those reasons, it's a 3 star hotel at best. It is located in an alley, but it's a 2 minute walk to the strip. Not a big deal for us. Was quiet atleast. The hotel needs better management, more workers and change of attitude towards it's guests.

I had a very bad experience with the service at this hotel, especially with the older female staff member who served breakfast. She was very annoyed when I asked for extra ice water, and towards the end of the meal, she told me to go back to my room so she could clean up. She could have cleaned up without me interfering with her work. I emphasize that she told me to leave, not to politely ask me to leave or speak to me respectfully, especially since I had a young child under 2 years old with me.

I arrived in the evening after a long journey, tired, with a paid and confirmed Agoda booking. At reception, the staff member did not check me in and did not explain anything. She was looking at her phone and then at the computer. I stood waiting, then sat on the sofa. After a long wait, I asked what was happening, and only then was I told that my reservation was canceled. No explanation, no apology, no help or alternative was offered. When I insisted on an explanation, I was told that Agoda had canceled the booking and that the hotel was not responsible. However, my booking was still active on my side. After contacting Agoda, they confirmed that the hotel had canceled the reservation, not Agoda — and I was never informed about this in advance. I was left alone at night with my luggage, without any roof over my head. It was a stressful situation. This behavior is not only unprofessional but also completely lacking basic human consideration for a guest. The hotel does not meet 4-star standards in terms of service or responsibility. I do not recommend staying here.

I had an excellent experience thanks to the wonderful service provided by Mr Minh. From the moment I arrived, he was warm, welcoming, and incredibly professional. He checked me in quickly, answered all my questions with a smile, and even gave great recommendations for local restaurants and attractions. It’s clear his genuinely care about guests and go above and beyond to make everyone feel at home. His kindness and attention to detail made my stay even more enjoyable. Truly top-notch service!