A very nice hotel which gives you a glimpse of the Sea. Very nearby the lovely beach, water is warm and pleasant during this time in August. One of the best hotels in Nha Trang. Great breakfast buffet btw 😊
Muong Thanh Luxury Vien Trieu Hotel
Address: Bai Duong Zone, Hon Chong Street, Vinh Phuoc WardAvailability
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This hotel is not a 5-star hotel. Starting with reception, my family came at noon, which I knew we were early. I asked for early check-in if it was available. I was able to get a room at 13:00, which was great. However, we did not feel the hospitality from the receptionists. There was no smile at all, no welcome drinks. It felt weird. The room is old, which is understandable since this hotel is old. However, the AC is set to run only 2hrs and we have to mannually turn it on. There is no auto mode for AC. We had to wake up every time it getting hot. The lights in the hall is so dim, which provides unpleasant feeling. The breakfast is less variety or selection of foods. The rambutan fruits are old and have many rotten fruits. I was a big fan of Mường Thanh Hotel chain, but this stay was dissapointed. The management must train the employee's attitude and make some change.
We booked 3 rooms sort of last minute but they claimed to still have availability of ocean facing rooms. Our room literally faces away from the ocean. They claimed we could not get more than 1 room key due to it being busy on the weekend so we would have to take our key card out of the power terminal (slot that you put your room key into which gives your room power) so when we left the room with our key, we'd come back to a hot room and couldn't leave any devices to charge. Despite all this, we went to leave to explore around and unsurprisingly just to add to how "awesome" this place is, our door wouldn't lock when we left. We called the front desk and they sent a technician to look at it. He couldn't fix it and got another technician. I waited about 45 minutes while they take the door apart and im forced because my company is waiting, to leave my room unlocked and only these technicians who I dont know. I just feel like the professional way to do things would be if they knew it would be a long wait to fix it, just give us another room, maybe one that faces the ocean like we asked. And as I type this I know ill get the same "copy and paste" apology from the management assuring me this wont happen again etc etc but I don't care I'm only leaving this review in hopes it will save someone else the headache book somewhere else. 5 star hotel and cant even keep AC on or clean air filters LMAO
Excellent value for money. The hotel was busy but the service remained efficient. There were enough elevators, so getting to our room was always quick. The outdoor pool was relaxing, and the beach was just across the road. Breakfast had plenty of choices and was suitable for both adults and children.
Extremely Unprofessional and Unfriendly to International Guests During check-out, the friendly female front desk staff disappeared, and a male staff member aggressively demanded full compensation for a minor stain on the bedsheet. We calmly explained: • The stain was tiny and washable • The sheet already had old marks when we checked in • We were willing to pay HALF just to resolve the issue quickly He refused to discuss anything and repeatedly said we could not leave without paying in full. Under extreme time pressure, we were forced to agree to pay the full amount. Then he told us the card machine was broken, and only cash was accepted. As international travelers, we did not carry that much cash, and were forced to go outside to withdraw money, wasting precious time. The payment was completed at 7:46 AM — only 14 minutes before our flight. Even if we had left immediately, it would have been impossible to catch our flights. We missed both connecting flights, had to purchase new tickets, and spent over 10 hours at the airport. Each of us lost over 8,000 TWD. This hotel is extremely unprofessional, rigid, and unfriendly to guests with confirmed flights. For a property claiming to be 5-star, the check-out process is shockingly bad. Highly NOT recommended for travelers!
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