Le's Cham Hotel

💔 Lack of kindness and humanity in a difficult situation A huge disappointment, not because of the room itself, but because of a blatant lack of kindness and human understanding 😔, a far cry from the welcoming and respectful attitude one usually associates with Asian standards. ✈️ Following a missed flight, a stressful situation completely beyond my control, I simply asked to postpone my arrival by one day. I wasn't asking for a cancellation, a refund, or any special treatment, just a little humanity. 🏨 Despite the fact that rooms were still available, no reasonable solution was considered. Even worse, I was told that the type of room I had booked was no longer available, even though it still appeared as such. 🤝 I even offered to accept a lower category room, without requesting any refund for the difference, in a spirit of compromise and mutual respect. This offer was also refused. 💰 The only option offered was to pay an additional 700,000 VND per night for a premium suite, which gave the impression that financial considerations took precedence over any human element, at a time that was already difficult for a traveler. 🌍 Travel sometimes involves unexpected events. In these moments, one expects a hotel to listen, to be kind, and to use common sense. Here, I was met with a cold, strictly administrative, and dehumanizing response, devoid of any empathy for the situation I was experiencing. ✨ This is deeply regrettable, because a simple gesture, a little flexibility, would have been enough to transform a bad day into a decent experience. Instead, I discovered a rigid and opaque establishment, where human well-being clearly takes a backseat to internal rules and profit. ➡️ I therefore chose not to stay at this hotel. --------------------------------------- 🔎 Essential Clarification Following the Hotel's Response The hotel's response is well-presented, but it contains serious contradictions that are important to point out to future travelers. ❌ “No Availability” ➡️ The hotel claims that there were no more rooms available, except for one premium suite. 👉 However, after their response, rooms were still listed as available, including rooms in a lower category than the one I had booked (screenshots available). ❌ Pressure Related to Google Review ➡️ Despite stating that no solution was possible, the hotel then asked me to remove my Google review in exchange for the possibility of staying in a room. 👉 This directly contradicts their claim of no availability. ❌ Attempt to circumvent the booking site ➡️ The establishment refused to make any official changes through the booking site, the only valid booking platform. 👉 They attempted to manage the situation outside the official channels, without written confirmation or any visible trace on the booking site's dashboard. 📸 Evidence available The exchanges and screenshots clearly demonstrate these inconsistencies. Everyone can judge for themselves the seriousness and honesty of this approach. 📌 In summary • On the one hand, the hotel claims that no rooms are available. • On the other hand, it makes a solution contingent on the removal of a review. • No official confirmation via the booking site. 👉 This raises a serious issue of transparency and business ethics. Looking at other reviews, this type of behavior unfortunately does not appear to be isolated. Travelers who value honesty, transparency, and a modicum of goodwill will be able to draw their own conclusions.