Hon Tam Resort

CASH THEFT at Hon Tam Resort (room 1222). Zero security! 1. We left for the mainland at 11:53 AM. In our absence, the housekeeping staff entered the room, found the safe open, and manually locked it without our consent, without calling us, and without making an inventory report of the cash inside. 2. The staff members were left completely alone with our open money for 11 minutes. After the safe was opened with a master key, we discovered that our money had been stolen. 3. Attempt to cover up the crime: The resort administration flatly refused to call the police to the island. They intentionally stalled and delayed the process until 8:00 PM just to allow the servicing staff shift to safely leave for the mainland due to a shift change. 4. The Chief of Security officially admitted that there are NO CCTV cameras anywhere near the bungalows. This isolated island is completely unmonitored and insecure. 5. Concealment of evidence: Following our departure, the management sent an official refusal—they refused to provide us with the safe's audit log and the electronic door-lock log, hiding behind "investigation confidentiality" and completely evading any liability. Money gets stolen directly from rooms at this hotel, while the management protects the staff and hides electronic evidence from the victimized guests. Do not risk your money and safety at this place!

I really wanted to give this place a chance but they kept letting us down. It just isn't a 5 star property both in terms of structure and service. The initial welcome on the Nha Trang side was to standard but once we arrived on the island things deteriorated. Check in info was minimal, we weren't given any information and just told to wait for the room to be ready. We weren't offered to use the facilities whilst we waited nor briefed about any of the facilities available. We booked a bungalow which was very nice on first impressions. Once in the room though we realised the floor was filthy. We reported this to front desk and it was cleaned shortly after. A little later we noticed that the bathroom had a terrible smell of drains. When we reported this to front desk, the supervisor, Thao, recommended we changed rooms. Thao handled the situation well and was very apologetic, I must commend her handling of the situation. Make sure to avoid bungalow 1201 as besides the smell the shower tray is not level and results in water accumulation. We had to wait several hours for the new room which wasn't ideal since it was the evening. The new room was very nice, it was huge but again the floor was dirty, we found a used soap wrapper in the bathroom vanity and the sheets were in a horrible state; faded and full of stains which looked like blood. This is really unacceptable especially for a 5 star property! The towel quality was not great either. The linen has clearly done it's time, I don't understand why it hasn't been replaced. Another hiccup was that I was not asked for a guarantee for extras upon check in and was not allowed to charge to my room. This was an error from front desk and upon addressing them about it they rectified it. On a positive note, the restaurant staff were friendly and efficient. Breakfast variety was lovely though several items were not served hot and pastry quality could be improved. We did use the spa facilities which were nice, but small and have to be reserved. Of course front desk never informed us of this until we enquired. Overall we enjoyed the stay as the island and property are beautiful. The property is in need of some serious attention though as the passage of time and being close to the sea have taken their toll. To be fair, the resort is huge and it must be a challenge to manage, but it's a shame to allow it to fall into this level of disrepair. The gardens though are kept meticulously well. I regretfully wouldn't return due to the many issues we faced but I would reconsider if they are tackled.

Initially we had a problem in the checkin (for your info you should be present in the checkin 15mins before the boat departure). But the experience on the island was very nice, the staffs are very kind and supportive, the vietnamese food is really good. On the last day the management came to us and this made us feel our comment are appreciated and they really want to improve the service. If you want to have a nice and relax family trip it’s highly reccomanded.

We had a wonderful stay at Hon Tam Resort. The island is peaceful, beautiful, and the perfect place to relax. The staff were incredibly friendly and made us feel very welcome throughout our stay. The sunrise yoga session with Xuan Trang was a real highlight. Practicing by the ocean in the early morning was such a peaceful and refreshing experience. Xuan was excellent and created a calm atmosphere for us. We would definitely love to come back. Highly recommended!