Statue Of Liberty Sightseeing Cruise

It was so hard to hear the speech of NYC. But they did played loud Spanish music. EXTREMELY disappointed.

False advertising. Only takes you to see the statue of liberty. And staff was not friendly. Location wasnt the best either. Walking to the bus or train wasn’t ideal for 2 women alone. They also cancelled last minute and were not great at communicating. Would not recommend.

Shady area to get to. Change of venue last minute. Crew not professional. Music was too loud. No safety conversations.

The boat was run down. The staff didn't seem to give a crap about anybody, and I watched one employee throw trash into the river. Save your money book a different tour

Very Friendly Staff? Extremely helpful and great boat crew, recommended if you are in town. The boat get a great view of the statue.

The tickets were only $27 each so with respect to that, it was an okay value for the money. However, the seating was a bit chaotic and uncomfortable; the windows were very dirty, making it difficult to get good photos; and it started almost 40 minutes after the booked time. I took my mom on one of these by a different company and it was a way better experience. I’d for sure recommend that next time.

It was okay. The music needs more diversity. Everything on the boat was very expressive. I paid $15 for a small drink.

Unreliable departure & length times. Staff not helpful or friendly or knowledgeable. DO NOT RECOMMEND.

It was a little confusing at first as to which ferry we were going to get on. There was several lines at the pier, and no one was certain which line was ours. The ferry was late coming in, but when we finally boarded the tour went well. We purchased the tickets through Groupon that made a tremendous difference in the price. Therefore we were able to ignore the minor inconveniences. Most importantly, my wife enjoyed herself.

Witnessed the shore staff being very rude to multiple customers, the women’s room on the boat did not work, the glass to view out of was filthy and there was no interaction with the crew. Total waste of money, hope others don’t make the same mistake. This company appears to just want the $ and could care less about the experience.

Just awful. We were initially told to arrive 30 mins early only to be held in a pen under a tiny gazebo like cattle for 30 mins while we watched the staff sit doing absolutely nothing in a large shaded area of the boat. We were then told to empty water bottles to then be sold the most expensive drinks in nyc. The audio on the tour was too quiet so couldn’t hear a thing. Would recommend finding another operator.

I reserved 9/10… there was an email stating an issue with payment… I accessed the link to update the payment not the date of reservation… I will be in NYC 9/10 not 8/31

The journey was supposed to be 1.5 hours but finished in 40 minutes and they didn’t go to all places was supposed to go to and the kept driving very slowly back until they nearly reach 1 hour in the trip. There was not much explanation. The tour was not good at all I don’t advise travellers to take it

We aren’t from NY and had some issues with arriving on time due to the express sub not stopping at our stop. Once we did arrive the cash attend was less than kind. She needs to learn how to address people with respect and manners. Also, the it stated it was 1 1/2 hour, it was as barely an hour. False advertising for sure. Pro was we got to see the Statue of Liberty and a lovely sun set. Wouldn’t use them again!!!

I booked a trip at 5 pm. A call came from from boating company and said it needs to be either 4.30 or 6.30. I chose 6.30 pm and reached 15 minutes before as per general instructions in Viator site. They made us wait till 7.17 p.m. The waiting area was small, very crowded and almost no sitting arrangements. Many families were with Small kids and older persons and the weather was very hot. Finally, the boar came at 7.17 p.m. When the passenger protested the employees said the timing was 7 p.m and 6.30 was boarding time. That was not true or very deliberately miscommunicated. Also, trip was supposed to be for 90 minutes but it was hardly over 70 minutes. All in all, it seemed management was unprofessional and did not pay attention to our concerns.

Avoid this operator! We signed up for a 90 minute boat tour at 2 pm. Our instructions included arriving at least 15 minutes early. We arrived even earlier at about 1:25 pm. We learned our boat wouldn't leave until 2:30 pm. I'm pretty sure they combined the 2 pm and 2:30 pm tours without notifying us. The pier is a bit hard to find and for NYC pretty isolated. No water no food nearby. Take your own. But then they'll warn you no drinks and food allowed. So we waited for nearly an hour with minimal shade. Oh they have their own water, soda and snacks for sale on board. 4 Costco-like water bottles, a can of ginger ale, and two small Nutella bars $45. I declined. I did winnow down the order to two waters and the ginger ale - $30. Not sure about the math there (water bottles were about $7 each). Not sure about any of the math. I declined. Nothing about safety. I believe I spied life jackets beneath canvas. A tour narration started late. And the narrrator read in a very halting way from a very meh written script. The tour got back in an hour after cruising down east Hudson and idling at the Statue of Liberty. I have no idea what happened to the extra 30 minutes of the 90 minute tour, but was happy to get off this low budget operation. Oh and they wanted tips at the gang plank's end. I have no idea why this was maybe the 4th or 5th listed Viator recommendation for NYC. But you get what you pay for.

The cruise was supposed to start at 2Pm. Started at 2:40pm. My elderly parents were just sitting there in the hot sun for over an hour because these guys said we need to be there half an hour before boarding. The cruise proceeds to be fast as if to make up the lost time. No hovering to click pictures, no slow nothing. One of the worst experiences my parents faced. Do not recommend.

Unorganized, people were standing up all over your seats and falling. Took 30 minutes to get docked and get back off.

It was an exhilarating experience for me and a close friend of mine who had just arrived from outta town. This will definitely be one of my main attractions whenever I have friends come in from other states! Keith.

We didn’t even get on the boat in the end. It was an old boat, there were simply far too many people, and the whole experience felt very crowded and chaotic. The cruise also starts quite far away from the main attractions, so getting there takes extra time and makes the whole experience less convenient.

came 1 hour late and almost half hour took to clean, so waste so much time and in this hot weather with 7 years old kid was not fun.

The boat was an hour late which was frustrating, but the experience was cool. The families were also a bit rude and pushy because so many people were on the boat. I think it should be a little more limited so it isnt so chaotic.

Too hot no air on boat, got sick and ride was really really rocky and not relaxing. No one was telling us about the ride or sites but floated on water

No words to describe the awful experience! Waited almost 45 minutes with 90 degree weather with just one tent for shades. The way you get in and out of the boat was so funny it took people almost 45 minutes! Some of them were so scared to use the “emergency shoot” they stayed and took another ride lol! They try to charge you double at the spot saying online purchase is not valid for until the following day. Not true! Buy your ticket online. The staff were pretty nice! That’s the only positive! The AC inside doesn’t work properly so I don’t recommend this ride in supper humid conditions.

My family and I had intended on taking this cruise August 4, 2026 for our 1 day stay in New York we were very disappointed to find that the ferry not only left earlier than the agreed time on the ticket 1700 but they did not intend on giving us a refund given that they had terminated the agreement. When I called to explain that out family had been at the pier early to board the boat but had missed it because the boat had to leave early I was repeatedly interrogated, hung up on, and dismissed when I asked for a refund. This reflects very poorly on the service andirons the future I can not see myself working with this company. Please beware.

If I could give zero stars, I would. First they changed our pickup location, then they were 45 min late to start, no guided narration, $40 for two drinks! I wish I could have these 90 minutes back and my money too.

it appears that the purchase was a bogus boat ride. We got to the pier did exactly as we were supposed to do and went back-and-forth with various vendors who said not me not me not me, and ultimately no one would take our reservation. We ultimately had to pay out-of-pocket to take another evening ride because nobody would help us. Once making the purchase we received several phone calls from a number from Costa Rica insisting we call them back. I will be disputing this with my credit card as soon as we get back from New York City. Absolutely terrible experience.

Michael the guide was spectacular. So full of knowledge and energy. The only problem we had was a situation with the booking company vs the boat company. It was rectified

We got to the place half an hour before the tour. At the place we have been told that another company runs this tour and they didn't have the tour we ordered. We have tried to call customer service many times but there was no answer.

Our guide (Bonnie) was excellent. The city was stunning, the Statue of Liberty was beautiful in the sunset. The vibe on the boat was celebratory. Overall a great experience.

I felt like this was a scam. Many people were complaining that they had booked a trip before and pushed them off, and then the boat was canceled. There was no resolution now I have to fight for my money.

Rachel was a great tour guide in explaining everything. I would recommend and I will definitely do this again

This excursion was best informative with great views. Seeing lady Liberty from the water was fantastic

The boat ride was fantastic and the people were very friendly but the food hot dogs were really small and not worth the price

I got a call changing the location of my tour, so maybe this played a part in the mix up with my tour but it was supposed to be on a 90min tour but it only 30min. They were naming off stuff we should be seeing that was not even there to make us believe we were getting the full tour.

DO NOT BOOK WITH THEM , go straight to the boat company.(they don’t make it clear they are a third party company) We arrived to our paid 10:00 am “reservation”just to find out there was no reservation, their customer service was very rude and hung up on us. We tried to get refund so we could paid straight to the company but they refused. We had to wait 2 hours to get on the next boat.

The trip did not occur due to closure of the waterway for Fourth of July celebrations. I was unable to get in contact with the agency to request a refund. I contacted Viator and they could not reach the agency either. Awaiting to hear back to see if a refund will be issued.

No commentary of what you are passing by, its strictly a boat ride. Unorganized. We stood in the line at the pier just for the operators to come out and make you get out the line to print boarding passes....it was chaos. Why not have some on doing that while you are waiting for the boat to dock, or better yet have you get a boarding pass online before you arrive. We also booked for a certain time and they changed the time from 2 to 5, completly different pier. Directions to the exact docking site was incorrect so I had to call them to find out which dock we were leaving from once we got to the pier.

Bought 2 tickets, turned up at the destination, only to be told that there was no booking made. We either had to leave it, or buy a ticket from the cruise company at full price. Still trying to get my money back from viator

Our tickets did not work - they would not scan! Awful experience!! When I was told to call the number I did and Viator did not answer.

The ticket says departure at 8 PM. We arrived at 7:30 and the boat was gone. The stuff was so rude. We didn’t get a refund or a credit as we were only here for one day. Do not book.

Got a text the day before changing location. Registration was chaotic and disorganized. The boat hardly had any outside viewing. Windows inside were caked with salt so viewing was poor. The recorded guide was hard to hear, especially inside, which had no ac. For what we paid, would have thought it would be a better experience.

The organizers were a very nice team of people. It was not crowded and easy to move between different parts of the boat. The boat went slow and nice cruising. It was a nice ride for the price.

The vendor (third party) for this experience took our money, changed the plan, and did not provide an update of tickets reflecting the change. They refuse to send us a refund. We’ve used Viator multiple times and this was the first bad experience we’ve had. We are out our money as this third party vendor says they can’t reimburse. We ended up buying another set of tickets at the gate, took the tour, and decided we won’t use this service going forward.

Lovely tour around the bottom of the city. You sit around the perimeter of a fifty foot boat, and the guide gives you fun facts about the sites as you go from the west side of the island, past the Statue of Liberty and up to the Brooklyn bridge. Recommended tourist activity.

It was most terrible experience, 30 minutes prior to the trip the operator call say it was delay 2 hours. I requested a refund but they refused!!

Tour was supposed to be for 2:30..they didn’t arrive until after 3:00. We didn’t depart until 3:35. The boat was extremely hot and boring. They were definitely unprepared.

Well first let’s start with communication there was none from the start of us getting to the pier until we finally left an hour later and having to pay 60 dollars for parking for an event that never happened! We got to the pier at 12:00 on the dot . When they finally called they lied and said the boat left at 12:30 but keep in mind we were told the boat was having issues and would be a little late . That’s not the issue the problem was them not showing up at all then lying about it . I had 3 different conversations and all of them were very scam like I would never suggest this to anyone . The first time we were offered another ride but they were going to charge an additional fee which is crazy because we already paid for a boat that didn’t show so why would I pay again without proof I’m actually going this time . Then the man just stopped answering or would pick up and not say a word we were told to speak to this booking company to get our money back because this is ridiculous worst experience EVER !!!!!DO NOT TRUST THESE SCAM ARTIST THEY WILL TAKE YOUR MONEY AND TELL U THE BOAT CAME EVEN THOUGH U NEVER GOT ON A BOAT !!

This was my friends' first time in NYC and we never got to experience it. Soon after I paid for the tour, the guide called and said he didn't have room for my group. We were all pissed!