Great driver. Good communication starting the day before the trip. The vehicle was clean and comfortable.
About Activity
What's Included
Includes
- Black SUV
- Private transportation
- Local taxes
Excludes
- NYC Tolls (only LGA/JFK) paid directly to the driver (only NYC)
- NJ Tolls (only Newark Airport)
- terminal toll/fee, Brooklyn Cruise
- NJ Tolls/fee, Cape Liberty
- Gratuities
Departure & Return
Departure Point
- Traveler pick up offered
Itinerary
Step 1: Effortless Booking
Our transport service begins with a seamless and effortless booking process. Simply provide your travel details, including the pickup location, drop-off destination, date, and time. We offer flexible scheduling options to accommodate your specific needs.
Step 2: Confirmation and Communication
Once your booking is received, you will receive a prompt confirmation, either via Viator. This confirmation will include essential details such as the pickup time, assigned vehicle, and driver's contact information. We prioritize clear and open communication, ensuring you have all the necessary information for a hassle-free experience.
Step 3: Arrival Day
On the scheduled day and time, our professional driver will arrive at the designated pickup location. Our drivers are easily identifiable, usually dressed in a distinctive holding a sign with your name or the company logo. This meet are in the curbside passenger pick up area the driver helps to find eliminates any confusion and ensures a smooth start to your transfer.
Step 4: Comfortable and Safe Journey
Once you're comfortably settled in our luxurious vehicle, the journey begins. Our drivers are skilled and experienced, navigating the city's bustling streets with ease. Sit back and relax in the plush seating while enjoying amenities such as climate control. Your safety is our top priority, and we strictly adhere to all traffic regulations and maintain our vehicles to the highest standards.
Step 5: Insider's Knowledge and Sightseeing
As you traverse the city, our knowledgeable drivers will provide insightful commentary and recommendations. Whether it's sharing interesting facts about iconic landmarks, suggesting hidden gems, or providing tips on local attractions, they'll enrich your journey with their insider's knowledge. Feel free to engage in conversation and make the most of your time in transit.
Step 6: Smooth Drop-Off
As you reach your destination, our driver will ensure a smooth drop-off experience. They will assist with unloading any luggage or belongings, offering a helping hand if needed. If you require further assistance or have any special requests, our driver will gladly provide support and guidance before bidding you farewell.
Step 7: Post-Service Feedback
At the end of your journey, we value your feedback and strive to continuously improve our services. You may receive a follow-up communication, inviting you to provide feedback through a survey or review platform. Your input is highly appreciated and helps us enhance our offerings to better serve you and future customers.
Advantages of the service:
• Greater comfort and safety for you and your family.
• Personalized service
• Comfort the driver speak in English/Spanish/Portuguese
• Have a brief explanation of the city and several tips
• Gratuites are welcome
Language Offered
Additional Info
Cancellation Policy
Reviews
We had a great experience, on time and with good communication on the pickup details via whatsapp. We booked the return transfer immediatly after the first. Thanks!
Great service and communication when travelling with several people. Given the traffic of the day, it was also great to have a fix price that became also affordable.
It is seamless, comfortable and worth it! The communication was open and they kept up with our flight details including delays. Our driver was welcoming, friendly and so helpful! We felt very taken care of!
Remmy was prompt and very easy to find. He is also an excellent driver. Despite all of the construction around the airport he got me to the hotel, no problem
Our driver was right on time or a little early which is helpful with our 89 year old mother and her walker. The ride to airport was comfortable. Our driver was very friendly and professional.
Absolutely the worst experience ever Their contract states 30 mins, but after an hour I’m still sitting waiting in “Aba” and after several calls to their agents, who quote the 30 minute wait and I’m still waiting. Not in this day and age especially in New York JFK airport. Telephone agents are rude and not helpful or friendly - avoid at all cost and book the train at 10% of the cost. Awful customer service and no care for the customer at all. Several passengers sitting here waiting some longer than an hour and a half. My colleagues I travelled with are in town and checked into their hotels already - big mistake on my part booking this shower of crap!
The service as a whole was excellent, communication was great. It was a relief to have this organise on our arrival to New York.
Amazing communication! Amazing customer service. They made it extremely easy to locate and give us a little bio about the area on the way to the hotel
Very professional and responsible. Pick up was on time and the vehicle is in great condition. It was my first trip to Manhattan with the family and for me this service was piece of mind.
Great communication helpful driver Good with kids knowledgeable Would recommend Pedro! Easy meet and greet at the airport.
Excellent trip! Timely, clean, professional driver. Navigated tough traffic well! Highly recommended!
He was waiting for us at the airport. It was the worst rain you've ever seen and it was lovely to have comfortable transfer for the family straight to our hotel. 5 star service.. thank you
Pedro was on time and very professional. Made our transfer from the airport to Times Square stress free
Pedro driver was so nice when we arrived he waitedyou us.The car was more than confortable .I would recommend you to my friends.
The driver was nice and friendly, we received information texts the day before our trip and every step of the way the day of. He was waiting at LaGuardia when the plane landed and navigated the chaos at arrivals very efficiently to get to us.
Great service, very punctual, thanks foe the ride ans the service, very comfortable and Vini very kind
Vini was great and the company took wonderful care of our family. The drive was nice and the conversation was good!
Being that it was our first in NY, a group of my women friends, in a place that we didn't know who to trust for professional service, efficiency, and reliability, I am glad that I was able to find them on Trip Advisor. We felt very safe traveling as women with drivers, Pedro and Renny. Space-wise, with the SUV, we were very well accommodated for 4 medium/large suitcases and 3 carry-on bags. Communication was professional and accurate. Before being received from the airport, they communicated with me who would pick us up, where, and time. When I had questions for clarification or delayed flight arrival, they communicated within a timely manner and with a reasonable price.
Our driver, Vini, provided safe comfortable ride to and from JFK Airport. Vini’s friendly professional outstanding customer service set the Wonderful positive tone for our entire visit to NYC! Mahalo, mahalo, mahalo! Thank you, Thank you, Thank you!!!
Outstanding customer service and friendly professional knowledable safe driver Vinnie got us from JFK to our Club Quarters World Trade Center Hotel.
Our driver was waiting for us when we came out from baggage claim and was very professional. He is a very skilled driver!
We landed at JFK very early but for Vini, our driver, this was not a problem at all and he dropped us off at Kixby Hotel (a great holtel) early too. Making a good start to the week. Booked them again for return to JFK. (beautiful Chevrolet Suburban SUVs)
We booked the transfers with ease, and communication was great at first. Pickup was fairly easy, although they weren’t waiting within baggage claim the vehicle was right out side when we came out with our bags. The vehicle was clean, and the driver was great. However, we were dropped off at the wrong location. I’m not upset or planning the company for the location error. The part that frustrates me the most is the driver said no worries, just communicate with the company via text and they will take care of transporting you once you’re able to verify the correct address. I reached out the night of 10/14 and still have not received a response a day later…. Fortunately Uber was able to assist, but was sad to purchase a premium transfer and receive better service from Uber. As a travel agent with clients traveling to the New York area I probably will select another option for airport transfers to be assured if an issue does arise things will be handled and we will receive a response, instead of being left stranded at a hotel with no availability.
Top notch service. Very clean and roomy, large SUV. Large enough for four adults and enough luggage for an 11 night cruise. Very reliable and friendly driver. Will use this service again.
This was the most relaxing trip I've ever had from the airport to my hotel. It was a great way to start our NYC trip. Our driver, Pedro, was excellent, and served as a tour guide along the way, answering our questions. Well worth the time and cost.
Great service. Our driiver was prompt, friendly and courteous. The meetup was easy outside the airport and transfer was gooe. Will use again.
It was nice to a driver waiting for us, even when our plane was late. Bonnie was very knowledgeable about the city
Ricardo was fantastic!! Great driver, helped with bags, fun conversation and great comfortable car! Thank you!!
Highly recommend using this service. It took away the stress of getting to our hotel after a very lengthy wait to get through customs. We were able to keep in contact with our driver and once we were curbside he was there in a few minutes.
Best Transfer from Manhatten to JFK! Suburban SUV was perfect, driver reliable and very pleasent .contact by WhatsApp, so we could change transfer time !
Loved the professional service we received, our driver was super professional, and the drive was super pleasant.
Efficient service. Updates from when booking was made and prior to pick up. Contacted we were ready early and vehicle arrived in 5 minutes to pick us up. Safe driver. Extremely happy with the service and would highly recommend
The service was fantastic. Meet us at Newark airport. Leo was a very safe driver and was great company on the drive. Even played us Taylor Swift’s song Welcome to NY when we arrived into NY. Highly recommend.
Pedro came to take us at the JFK airport and leave us at the hotel in Harlem. Was a very good trip. Pedro was very nice, kind and patient (we had 1h of delay). And the music in the car was very good 😊
HIGHLY recommend. Communication was awesome. Drivers were on time, and they were excellent at getting us around. They were also polite and answered all of our touristy questions. Not sure I will be back in NY, but this is how I will get to where I need to go, if I am.
Wonderful experience! The driver communicated with us effectively for pick up. The ride was very smooth and he dropped us at our hotel in record time! I would HIGHLY recommend this company!
The driver was at the airport when we arrived and picked us up immediately after getting our bags. She was very friendly and informative as we drove into New York City from LaGuardia. She navigated the Friday traffic like the pro she was. What a wonderful transfer experience!! I will definitely use this company again!!
Excellent, safe, punctual, pleasant, comfortable trip from JFK to Manhattan (and back trip). Very beautyful SUVs, very kind, professional and safe drivers.
highly recomend! they had car issues on the day of our arrival but still managed to get us really nicely and on time from JFK to the city because of issues they offered us a free return to the airport. Pedro the driver was really nice and we felt 100% secure in the traffik with the kids will use again;)
Pedro was very nice, accommodating and helpful! His knowledge was much appreciated and utilized from the first day on!
Utilized RennyTours for transfers from Newark to our hotel in Manhattan and Manhattan to Cape Liberty Cruise port in Beyonne and from the cruise return to the airport. They provided prompt exceptional service. Highly recommend.
Pedro was such a terrific driver. Very pleasant and professional, with great recommendations on what to do while in town. Thank you for the service!
Pedro our driver was very polite and helpful. Would definitely recommend this service for transfers.
Transfer was scheduled well despite several changes in our flight. Easy coordination with the service operator/provider.
Wonderful and punctual airport transfer experience! Used them 4x over a span of a month. Great and easy communication, friendly drivers. Both Renny and Pedro were friendly and kind, they helped with luggage and ensured we took the shortest route to arrive the destination as soon as possible. Highly recommend and will use them again.
The driver arrived early, kept in contact with me prior to his arrival, and the vehicle was extremely clean.
Pedro was so friendly and professional also right on time! Will book with Renny Tours for return to the airport.
The communication and handoff was extremely smooth. We had Pedro as our driver and it was an absolute pleasure. Our flight had been delayed for 2-3 hours and we were all drained. Talking to Pedro really energized us about our trip. He even played "New York"-related music to pump us up. Would highly recommend this transfer service again.
From pick up to hotel perfect! Renny was courteous pleasant and drove us with safety and gusto! We’ll done
Monday through Friday 9 am to 7 pm EST
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