I booked a helicopter tour with Wings Air Helicopters for my family of four (including myself) as a special gift to celebrate my parents’ anniversary. I paid $3,000 for a 45-minute flight, specifically choosing this tour because their website promised we would “FLY DIRECTLY OVER PARTS OF MANHATTAN INCLUDING CENTRAL PARK AND THE EMPIRE STATE BUILDING ”something that had been a lifelong dream for my parents.Unfortunately, about an hour before our scheduled departure, a mass shooting occurred in Manhattan. Due to this unexpected and serious event, we were informed that “air police” had restricted access to Manhattan airspace. As a result, our flight only circled the outer parts of the city and did not enter Manhattan airspace as advertised.We fully understood and respected the circumstances, however after the flight I politely asked how this situation would be addressed since we didn’t receive the experience we paid for. An employee called his manager/boss, who told me (and I quote), “THERE IS NOTHING I CAN DO AND YOU GOT YOUR MONEYS WORTH”, simply because we still had a flight, even though it didn’t include the main attractions we came for. Also their base is located far outside of Manhattan. If you book a 30 minute tour, you barely make it to the city before turning back so in my opinion, anything under 45 minutes doesn’t give you the real NYC helicopter experience and feels misleading.That said, the pilot was excellent, and the flight itself despite the circumstances was smooth and enjoyable. But overall, I’m disappointed in how the company handled the situation and the lack of customer service in response to a $3,000 experience that didn’t deliver on what was clearly promised.
About Activity
What's Included
Includes
- Private Tour in Airbus AS350/H125 Helicopter or Airbus AS355 (depending on option booked)
- Roundtrip Hotel Transfer (if option selected)
Excludes
- Airport fee, Wings Air Helicopters
Departure & Return
Departure Point
- Traveler pick up offered
Itinerary
Check in 30 minutes before flight
Flyover
Flyover
Flyover
Flyover
Flyover
Flyover
INCLUDED IN 45 MINUTE TOURS ONLY
INCLUDED IN 45 MINUTE TOURS ONLY
INCLUDED IN 45 MINUTE TOURS ONLY
INCLUDED IN 45 MINUTE TOURS ONLY
Language Offered
Additional Info
Cancellation Policy
Reviews
We chose the 45 minute trip on board a twin engine helicopter. We had a wonderful trip. To get so close to the famous landmarks was amazing. We have some fantastic photographs! Definitely would recommend.
Booked a 45min private flight at beginning of an 8 night visit to NYC (recomended as weather is fickle and allowed rebooking) Left our booking a little late so had to travel to Westchester squeezed into an Uber instead of take off from city. Was careful to check the conditions for weight restrictions and full refund option if weather intervenes. Cancelled and rebooked with minimum of fuss. 4.30pm booking meant take off at Sunset (Recommended) Renegotiated on site before take off to finish and land in the city (Recommended) Spectacular sights, Sunset, all the landmarks lit up, SIL, ESB, MSG, the bridges Yankee Stadium, the Edge etc etc etc, absolutely no doubt was the highlight of our time in NYC. High confidence in safety (super important as whole family on board) The 45min flight became 60 mins and because we were landing in the city spent much longer over the city. Could not recommend any more highly as a bucket list item
Good communication Rescheduled after the weather turned Sunset outstanding timing Some luck involved recommend ending trip back in the city
Everything was incredible, from lift-off to landing, worth every dollar! Very professional and courteous staff, nicely looking and well kept helicopter, and a pilot with skills second to none.
The Private Helicopter Tour from Westchester was absolutely amazing! The views of New York City from above were breathtaking, and our pilot shared fascinating insights about the skyline. The intimate setting for our group of four made it even more special. A must-do experience for anyone wanting a unique perspective of the city!
it was really disappointing. the crew were nie but tour is just really bad and boring. they fly you really high up so you do not see anything barely... same sensation as when you come in with a plane to la guardia
A very good fiend of mine and her family were visiting from Shanghai. Their 14 year old son desperately wanted to experience NYC from the air in a helicopter. After searching many companies online, I chose Wings Air (WA) for their trip. From the moment I contacted WA, everything was perfect. Anna and Eric were so professional and quick to respond to any questions I had, via phone and text. A family member with a great deal of experience with helicopters called and spoke to Anna also. He was super impressed with her knowledge and professionalism. Answered every question he had and he wholeheartedly gave his stamp of approval. Anna suggested an 8 pm, 45 minute flight. This way they would have daylight, sunset and night over the city. It was PERFECT. My friends were picked up at their hotel in the city and driven to Westchester, where they boarded the helicopter. I do not know the details of preboarding, etc., but I'm sure it was top notch. The 45 minute ride was everything they could have wished for and their son was over the moon happy. Driver was waiting to take them back to the city. All in all it was perfect. Thanks to all at WA who made this once in a lifetime adventure happen for my friends. Highly recommend!!
Amazing! Phenomenal! Stunning! Absolutely loved our tour of NYC with Wings Air! Eric was awesome on the ground with us and Mario did a perfect job up in the air. We saw all of the best sites from above and enjoyed the commentary that went along with it. Such a spectacular experience. 100000/10 would recommend.
It was an amazing experience! We had a professional service and a really experienced pilot. It was worth every dollar. Thank you very much.
The tour was awesome and it was a great experience !!! The pilot gave us some great vantage points to enjoy NYC to the max !!!
What a fantastic experience. So much better than the trip we took with another company a few years ago from NCY where we were in a bit of a conveyor belt of people. This time we flew from Westchester and over NYC. Our pilot was entertaining and knowledgeable, great with the kids and gave us a super safe but exhilarating ride! The highlight was getting so close to the Statue of Liberty we were able to look her right in the eyes. Lucky us!
Awesome, we did the tour with Anthony…. We had a great time and life long memories…. A lot of extra information and even more fun
One of the most memorable activities we experienced on our trip to New York. Our helicopter pilot, Anthony, was extremely knowledgeable of the city and of all the landmarks to see from the air. In my opinion there is no better way to tour the city and get to do it in under an hour!
It indeed was awesome. We thoroughly enjoyed it as a family. The pilot was great and made us feel at ease (it was the first time for everyone except me.
We went on this tour with my 3 young children and we had a great time. Smooth ride, spectacular views and the pilot was so patient and tolerant with my kids. Highly recommend!
Very good and professional service, worth 100%, the night time flight is really the best option. They have a helicopter for up to 6 passengers which is great for a private group.
We had fantastic weather conditions and enjoyed our flight (3 persons, smaller helicopter) with our very knowledgeable pilot very much. The whole flight route, not only NYC, was amazing to see. I would recommend air wings to all who want to see more than just the NYC highlights.
One of the best helicopter rides we have ever been on hands down! Professional and extremely safe. The scenery was like unreal! highly recommend
Outstanding!!! Professional and friendly pilot, fantastic aircraft, extremely easy in all aspects. Private terminal, parking steps away from entrance, helped with pics on the ground, actively engaged with us the whole flight. Worth the price, will be flying with WingsAir again and would recommend to anyone interested in an aerial tour of NYC.
AMAZING EXPERIENCE Where do I start? I’ve booked this tour for my husband and I and I am afraid to death of flying. Our pilot was so kind and when I told him I was nervous he re assured me and the ride was a dream. We opted for the 45 minute tour and seen everything- such a better way to see the city and the statue of liberty, we were so close you could kiss her! Thank you again so much for this I was buzzing when we landed, but also very happy to be back on the ground.
Unforgettable and bravo and thank you Family of 12 we have booked 2 slots We chose them because the reviews were glowing unlike other companies We had prepaid the taxes online and filled the discharges at once everything was done quickly upon arrival We have been by train and arrive at the station we took an Uber Plan at least 1:30/1:45 manatan ride The lady who welcomed us was super pro and kind And the pilot! A marvel You take plenty of eyes Unforgettable memories!!!
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