Private All Inclusive New York Transfer: Cruise Port To Airport Or Manhattan

Very good experience. On time, clean vehicle courteous and professional. Highly recommend

Kevin was a wonderful driver. Pick up was on time and transport to the cruise port was very smooth. A+ plus.

Went smoothly. Had a little trouble understanding the drivers instructions on the phone but finally figured it out. Polite and was even early.

So easy and efficient. Driver had good communication and pick up was easy. Was able to text message instructions through the Viator app.

Courteous driver who gave tour guide information on our hour trip to the airport from the cruise terminal

Van was 40 minutes late with no communication, call or text to notify us. We had to call twice to find out. We paid $50 a piece for 5 adults for private van. Poor communication on where to meet. Overall value was bad. Driver was friendly and efficient in driving through city traffic

Great experience traveling with GoAirlink. The transportation accommodated 12 family members and 24 pieces of luggage plus a scooter and walker.

Reliable, On-Time, and a beautifully spacious SUV. I will definitely use again for our next trip to NYC. This is the "easy button" for a transfer.

Excellent driver. Was friendly, courteous and safe. The vehicle was clean and well maintained and more than adequate for the four of us and our luggage.

none, the MySedan completely failed to provide the services contracted through Viator. They blamed it completely on Viator and there was definitely a failure to communicate!!!!!

This tour says that gratuity is included. But the driver said they were not included. I did tip him so he basically got a double tip.

Excellent on time service with great communication. Upgraded to private car since I was the only one going to LGA at my selected time.

Drove fast and was on time at hotel. Showed the 9/11 and one World tower. Everithing Was good for a ride thru NYC.

Awesome!!! The driver was on time but the ship was delayed. We kept in touch by phone and he waited with inky minutes to spare before his next pick up.We were so appreciative of the service by the company and the driver. Thank you so much!

Very good service. Driver notified me that he would be 15 minutes late due to rain and morning rush hour traffic, and we stayed in touch until his arrival. He was polite and helpful and was a careful driver. Heavy traffic caused the normal hour trip to take 90 minutes. Clean comfortable Surburban had room for the four of us and our luggage.

Our driver, Toufik Hamizane was so warm and friendly. Aside from being a skillful driver in New York City traffic, he was courteous and entertaining. He made it worth the money we spent for a private transfer. Also a shout out to the reservations staff. Whether I called to confirm or for a last minute pick-up time change, they were very accommodating, friendly and professional.

The transport on time and very pleasant. He was conversational. Gave great assistance. Car was clean and comfortable.

Our driver was ontime, actually early, and waiting patiently while we worked to claim our bags and clear customs at the Manhattan cruise port. He kept in good contact with us during the process. he was friendly, we would use this service again.

Wasn't picked up. Telephone operator extremely unhelpful. She couldn't understand the concept that didn't have a mobile phone and had to borrow one to call. Nothing in booking info said we needed mobile phone and p/u car which apparently there was unmarked so no way of identifying car. Ended up take a cab even thou telephone insisted on emailing me drivers phone number for a phone we didn't have. Extremely unhappy and will email a formal complaint when I get home. Lot's of money for absolutely nothing

Shewar was fantastic. After we got the times straight, the vehicle was awesome meticulously clean! I would request him again!

The driver gave us a small tour of the areas we drove through. Was very interesting. To see the difference borrows in New York was educational.

Ramen was awesome! Picked us up at the cruise terminal as promised and transported us to JFK. No issues whatsoever. Would absolutely use again.

Our driver was also a great tour guide, pointing out many interesting sites and facts as we drove to our destination.

Our driver was EXCELLENT!!!!!! My issue was I had no internet on the ship(paid for it never worked!) so as soon as I got into port I called dispatcher at 6:58 am. I asked to change puck up time from 9:30 to 8:00 as we were getting off ship at 7:30 am. I didn’t know prior to sailing when we could get off. Dispatch said he knew driver and would contact her to change time. He did NOT. We stood outside from 7:45 am til 9:25 waiting on her. She told us she lived close to port and could easily have come earlier. Dispatch was the issue with us not giving five stars.

We had a shuttle van for 10 people booked to take us from the cruise terminal to the airport. Pickup was scheduled for 0900. When the driver wasn’t there at 9, dispatch connected me to him. Driver said he was stuck in traffic due to the marathon and that he would arrive at 0920. At 0920, still no driver. Called dispatch again who said the driver would be there at 0940. I asked to be connected to the driver, got voicemail instead. Every following call to dispatch went unanswered and eventually we left the cruise terminal at 0945 to get cabs for us all since there was still no driver. Dispatch called us just before 10 and I told them we had to cancel because people would miss their flight. I emailed the company the same day and asked for a refund, they said they would investigate. Emailed them again 3 days later to ask for an update, no reply. After 6 days I called my bank and disputed the charge so I could get my money back. Stuff happens, a marathon happens, but own up to your mistake of not anticipating heavy traffic due to this marathon. Refund a customer instead of ghosting them if you couldn’t hold up your end of the deal. I gave them a very fair amount of time (6 days) to resolve it before calling the bank.

Our driver was prompt, phoned us ahead of time and was very personable. Would highly recommend! Would use again.

An hour late, no apologies no comments at all! It was cold, had to wait outside of terminal from cruise ship exit.

Driver was very accommodating with the schedule that was hard to predict. We arrived at our destination on time.

Perfectly timed pick up from the cruise terminal and quick trip to LGA. Highly recommend for your next trip to NYC.

We had a very pleasant driver and he pointed out things along our route as he drove us from Cape liberty cruise port to la guardia

Great reliable transportation service! The company communicated well and our driver was waiting for us when we got off the ship. Car was perfect for our family of 5.

Great driver journey took about 45 mins he was so helpful and took us to exactly the right place to collect our rental car at EWR He was so nice and friendly and from Morocco - however it was a bit difficult finding him to start with but we phoned twice and he found us ! The staff at the port were useless !

Our cruise ship arrival was delayed for 10 hrs. Despite that, we were able to re-schedule and connect with our driver for our transfer to LaGuardia. It was seamless and a very pleasurable experience. This was our first trip to use Viator transfer arrangements and we would absolutely do it again. Great experience.

Driver contacted us early and gave us good directions on where to meet him for pick up. Very friendly and efficient service.

Driver was very nice and car was clean — was only upset because we waited an hour. Part of it was the utter chaos at cruise pot - Pier 90 in NYC I paid 3 x what I would have paid for Uber or Lyft and expected them to be waiting for me.

None, disappointed there was no meeting place or time on ticket. If you are going to be picked up you should have an exact meeting place and time!

Driver was professional and informative. A pleasure doing business with you. Place of pick up information would be appreciated

Our Driver, Errabti MBarek, is excellent! My wish is for all passengers to have the opportunity to meet him. His attention to our transportation needs highly exceeded our expectations and his pleasant, efficient and focused management of our luggage and travel from the New Jersey airport to the cruise line terminal was to be commended. He is all business and yet so personable as he drives through the melee of traffic, merging effortlessly and bringing us door to door. We were so happy to have him for both the arrival and again at the end of our trip to return us quickly and safely back on our journey home. Highest recommendation for this company based upon his excellence and professionalism, with a warmth and consideration of all his passengers needs.

Our driver was so thoughtful to let us know when he was the way and also let us know when he arrived to the cruise port. He asked where we would be waiting and quickly loaded our luggage and we were on our way. We appreciated his professionalism and helpfulness.

You canceled our transportation, that made for a very frustrating time. We had grandchildren with us and being in New York was not the place to be to try to find a ride!

The driver was excellent and the trip was great. The driver was patient since we were a little late and he was on time and kept in touch via the phone.

Driver maintained contact with us as we arrived and transmitted through customs. Clear instructions for meeting point. Our driver was very friendly, providing highlights along the journey to our hotel. When you feel a little nervous about a service you haven’t used before, this was perfect. Definitely recommend and would use again.

We disembarked our ship and were outside waiting for our transfer to Manhatten at least 10-15 minutes before the time we had agreed for the pickup - two hours later we were still waiting!! We had tried several times (using a strangers mobile - as ours didn't work overseas) to contact the company without success after two and a half hours in the freezing cold with my mother (75), aunts (85 & 79) and uncle (79) we finally got through to be advised that the driver had been there and had waited for 45 minutes before leaving - well we had spoken to every driver that turned up to check to see if they were our driver without success - my only conclusion is that they had lied and hadn't turned up. Viatour did give a refund but we had to rearrange another taxi (which cost double of what we paid) to get us to our hotel.

In July we booked this transfer for December 5th for a 9am pickup and transfer from the port to the airport with tour operator My Sedan. Got confirmation. Checked the reservation on December 3rd, all looked good. December 5th came but the car from My Sedan never showed! We actually called at 8:15 to try to find out where we should meet. Took them 20 minutes to answer the phone and I was told to call back at 9 and they could tell me where the driver was. At 9:10 I called back, it took another 20 minutes for them to answer. They then told me they had cancelled my reservation because they had over booked. Claim to have sent an email but couldn’t tell me when it was sent. I never received any cancellation email. We were now left on the street to figure out what to do. Now I am waiting for a refund as they charged for this service in July. Terrible service! Do not try them!

We waited after they called and said 5 minutes, then we called again and the guy didn't know who I was and finally said another 5 minutes. Waited 10 more minutes for sick of it and took an Uber! Hoping to get a refund.

Well first of all the shuttle went to the incorrect cruise port which meant a 40 minute wait on the dock side. Arrived eventually and the drive to the hotel was pleasant enough. On arrival at the hotel the driver was unable to find the entrance/foyer of the hotel so he dropped us a good block from the entrance, saying it was just around the corner. We then had to walk for a block with 2 large suitcases and 2 hand luggage. This was totally unsatisfactory considering my wife is not in the best of health.

Our driver showed up at our hotel on time, we called the service the night before to make sure we were going to the right ship terminal. We were brought to the wrong ship terminal the driver hopped out of his car and proceeded to unload are luggage to get on the wrong cruise ship we told him and showed him our paper work he showed us his phone. I called his company and it became a blame game. We refused to get out of the car the police got involved as we were from Canada and had no way to get to the correct port. He took us to the correct port claiming he would not be paid by his company his boss told us to give him a big tip. So we paid 137.00 for 2 transfers plus his 50.00$ tip. The car at the airport charged us 10.00 $ more because we had 4 suite cases or he would not bring us to our hotel at 9:30 at night. After we had paid in advance what choice do you have but to pay them again. Over priced and bad customer service. Do not book with company.

Car brilliant, driver pleasant and helpful. There on time. A little confusion but that was the ports handling of the traffic. Journey comfortable in a clean car. Plenty of room for passengers and luggage.

This first experience went well. Our driver was waiting, on time, but we needed to telephone to alert him of our whereabouts. The 40 minute journey was pleasant, and the driver was informative about our route and progress. The drop off was at an unorthodox location, and there was no hesitation by our driver in following our instruction. Thanks MY SEDAN! Bob G