Nyc Private Airport Transfer From Jfk Or Lga To Manhattan

So the driver picks us up with no issue but then he didn’t appear to know exactly where he was going so we ended up going through extra tunnels and extra tolls. When we get to the drop off location he says he has to make a call and because of the way he went it there were extra tolls. I’m like just tell me how much we need to pay to get out of the vehicle because essentially he was NOT gonna let us oot or get our luggage. I gave him $30 additional dollars just to get out. The driver was rude and I don’t fault the company per se but I didn’t appreciate his unprofessionalism.

Driver showed up in a awful condition old suv and honked at us to get in without any notifaction of who he was with

Worse experience of the trip! Poor communication. Will never use again. Driver complained half of the ride

The pick up location was changed by the driver. The car did not have my name posted as discussed with dispatch. The vehicle was of poor quality. Dents and dings as if it had been in a major accident. The driver was very nice, talkative but nice.

Shocking return pickup experience. Called 10 minutes after due to collect to say they won’t know if they have a driver for another 20 minutes. Apparently been trying to allocate for a while. Booking arranged and paid for weeks earlier. No thought to contact earlier. Shambolic.

Our driver was on time even with all of the flight delays.name on the window was a nice touch so we weren't confused about who was our driver

We used Viator to pre-book our ground transportation from LGA to our hotel in Midtown Manhattan. The process was easy, the fare was reasonable, and communication was great throughout. We will definitely use Viator again.

We booked direct with carmel limo from their website. We paid the all inclusive that included tolls and tips in advance. Our flight landed quite late from JFK airport. We called and were told where to wait. We had to call another two times before the transfer arrived. It was pouring with rain and we were glad to see them. The driver could not find our hotel (The Benjamin in midtown) and instead stopped at a random road saying he cant find it but this is where the ticket says to drop us. I asked him to google the hotels address (which was 2 miles up the street). He refused to drive these two miles unless his manager agreed. He called and the first person said we may have to pay more. This is outrageous. We used their direct website and clicked our hotel. Its not our fault that the company has the hotel address down wrong. Finally (after a good 20 mins of sitting in the car) a man came on the radio and agreed for him to drive us the two miles. Oh how i wish we had not tipped in advance. This meant we finally got to our hotel around 11.30pm. For the return journey (which was already paid for - it was uneventful but only because we had emailed them to check the address). I would NEVER use carmel limo again after this experience. We are from UK and have stayed at The Benjamin before, But never have we had these issues. What local NY company gets the address of its local hotels wrong on their website? AVOID!!!

Great experience, driver was right on time and communicated with us throughout the wait. Vehicle was spacious and comfortable.

This was probability the worst experience of this trip . We were picked up on a dirty car rude driver he tried to charge us an extra $75. I told him that I had pay the fare on Line . He became very upset stared harassing us demanding gratuity. I will never use your service again . I’m traveling to china in January I will cancel all activities that I reserved with your company

the car did not smell good, things were dirty but the driver was nice and he drove well. just not a great experience

This is my second time taking a car service from LGA and I would not use this particular service again. I arranged my travel well in advance yet still I had to provide all of these extra details when I called to confirm my arrival even though I had already provide my flight information. I had a tight arrival window to my destination and when I was trying to get out of the car the driver asked for a tip and added a toll fee. Not only was this a surprise, it was making me late. I didn’t have time to argue or ask questions, especially because it was clear that his understanding or ability to communicate in English was not strong. I gave him my credit card to pay the fees then his swipe machine wasn’t working. After multiple attempts to connect his device it finally connected, I was able to pay and leave. Next time I’ll just take a regular cab as this was much less convenient than uber, can, or my previous car service experience.

Poor communication. Even though my itinerary was in the notes, the tour group would not recognize it if it wasn't on the ticket. Viator should have fixed the ticket. The tour group refused to drive us but viator refunded us. We took a cab instead, which was cheaper.

Excellent communication with the company and driver! Comfortable SUV with ample room for our 10 pcs. of luggage!

Eric was awesome and patient and helpful. My mom is a little slower and older. He was very kind and quick

Get a better explanation on how to contact driver. Have a telephone number to contact the company and the pickup tarea outside terminal.

The additional charges weren’t clearly communicated. They may have been mentioned in the small print, but the toll fee and tip should have been made clearer upfront. It also would have been helpful to explain that communication is handled through international phone calls, or to offer an alternative method for coordinating on arrival. Not all travellers have calling minutes, and receiving international calls can be expensive. Worked out to be the same price as an Uber which would have been easier to locate on arrival and I had to call to get the details of the car that was arriving to pick me up.

Will ask for toll money and tip. Not the fault of driver but there was an event going on that blocked streets and turned a 30 minute drive to an hour and a half. Fortunately, I noticed it was quicker for me to get out and walk the 15 minutes instead.

The car was old and weathered I expected a nicer vehicle for a private transportation experience in NYC

Driver was right on time and communication prior to pickup was great. Ride was smooth and driver handled stressful traffic expertly and calmly.

The drivers car was very dirty, the AC was not working and the seatbelts had been removed. Then we were pressured at drop off about a tip. Overall, a very uncomfortable ride.

Driver was extremely rude. Totally rude to us after we waited over an hour for pick up. I want my money back please. It was a horrible experience.

Would not use this company again. Driver spoke little English, the first thing he said when he met us at airport was 'you pay toll and tip'. On the ticket conditions it states that tip is discretionary for the customer. He added 20% on automatically without even asking and then took us to the wrong address----despite me giving the address on the booking, when I called to arrange pick up AND directly to the driver when we got in the car.....and he still got it wrong. It then took a further 10-25 minutes for him to take us to the correct address.

Other than the driver yelling at me..The ride was a ride.. no music, no conversation, nothing.. just a ride. No help with luggage untill I asked. Couldn’t use his charger. Just a ride. That’s all.

My family used this company round trip on our vacation. They were prompt and reliable, with great communication. I would definitely use this company again.

This was just a normal taxi. They also gave me no information until after I landed and had to call on where to meet them. This experience made the trip start off stressful. The driver was nice.

This has to be the worst company to deal with. We initially booked two airport transfers for 10 people for a return journey. On arrival at JFK only one car turned up for the collection so we had a few stressful conversations to get the second car to arrive for the other 5 travellers. On our return journey again only one vehicle arrived at the hotel and when we contacted Carmel they were unapologetic and said it would be at least another hour before we could be collected. Due to flight times this was no good so we had to find an alternative solution with thanks only to our hotel concierge and NOT to Carmel. We are now in a fight to get a refund for the vehicle that never turned up. I would NEVER recommend or use this company again.

This was essentially an uber.. not a private car.. Misleading when booking but it was fine glad we had transportation set up. Driver didn’t talk but got us there safely. Lol

A great ride. A relaxing way to start the trip! The driver was very professional. He was even willing and able to change our drop off location mid-route so we could make it to a play!

Toll charges are additional fees and tip not included and driver mentioned tip not included. Driver drove somewhat hazardous with fast speeds, Jack rabbit starts and hard breaking. He did help us load and unload luggage and service was fast and no hassle

Don’t let this happen to you. In spite of booking through Viator; they made a mistake on my airport arrival and accused me of doing it. I was on the phone for about an hour going back and forth after arrival between Viator and the transportation service. I was finally told by Viator that since it was their mistake I would not be charged an additional fee , but I was anyway. I confirmed this reservation including the airport prior to our arrival. I had my tickets on the app to prove it .

The company —Carmel is the worst! The driver picked us up from LGA Airport. From the time we got into his car, he complained about the traffic. He was speeding, cutting people and never stopped complaining about the traffic. We go to the hotel—Marriott Marquis on Broadway, the driver says the toll and tips are not included. Ok, I am fully aware about the tip—which is optional because the company was already paid, but the toll?? So I said why didn’t you ask me if I wanted to go thru the toll or not. You should have given me that option. I said you took it upon yourself to take the toll without consulting with me first. You cannot just demand me to pay the toll when I did not ask you to take the toll. He should have cleared that with me first. He should have said I can get you there faster if you pay an additional $7.50 for the toll. At that point, I would have agreed to pay the toll or not but do not just decide for me. He telling me it is his company—well that have nothing to do with me. The company was already paid. Like I said he should have asked me first before deciding then demanding I pay it. Needless to say, I paid the toll but he forfeit his tip. It is not what you say but how you say it. That will take you a long way. He was going to get a $30 tip, yet instead he got the toll bill paid of $7.50. Get your tip from the company! Next time give people the option and not decide for them.

Absolutely disgraceful service from Carmel Car Service. I booked an airport pickup FIVE DAYS in advance and they still failed to send a car. The driver never showed up, and when I called, the response was essentially: “We can’t find a driver, keep waiting if you want.” No apology, no accountability, no solution. Just complete indifference after leaving a customer stranded before an airport trip. This company clearly takes reservations without having any intention or ability to honor them. What kind of airport car service confirms a booking for days and then abandons the customer at pickup time? The stress and anxiety they caused were completely unnecessary and unacceptable. Now I understand why this company has so many awful reviews. They are unreliable, disorganized, and shockingly unprofessional. If you actually need to get to the airport on time, do NOT trust this company. A reservation with them means absolutely nothing.

our driver was great. prompt and friendly

The driver did not fully understand english and had the nerve to ask for payment, after i told him i had already paid he asked for a tip.

Although when I booked this I supplied all the details and was quoted a price based on that. When I arrived I was asked for the address, I gave the name of our hotel and was asked again for the address, this it seems was not enough, I tried to explain and was hung up on an caught a taxi which was much better value. Just need a refund now ☹️

Reasonable. Easy to use. Quick. Traveled with my my family. They communicated from booking until pick up. We didn't have any issues and it was seamless.

Just called number as I got near baggage claim (I only had carry on) and waited about 8-10 minutes on car.

I can’t remember what the driver‘s name was but he’s very friendly. He gave me some good tips and pointed out different restaurants and bars for me

Photograph in the Viator app shows big beautiful black cars that look very nice and what we had was a super rude driver that showed up in about a 20 year-old Camry. Do not use a service. Don’t say I didn’t warn you!

The Viator customer service agent was extremely helpful. She remained on the phone with me until my driver arrived, one I found the correct location (11A). The experience was respectful and professional. My driver drove with care and was quite humorous. I will definitely use Viator as a ride share in the future.

Our flight was late but no problem getting transportation. Just a phone call away. Clean vehicle. Nice driver.

The car did not turn up or contact us. We had to get a yellow cab. I will be seeking a full refund. Terrible

The drive was great, a bit of a mixup when arriving for pickup. Communication could have been better.

The total price you pay up front is NOT the total price. AFTER you’ve paid your NON refundable fare, the confirmation tells you you’re liable for the tolls and tip. The driver also asked me when I paid the tolls how much I wanted to tip. I do not appreciate being asked how much I want to tip so that he has to put it in his portable credit card device. Also, we waited an hour in the cold for our ride. After half hour I had to call Viator to find out when they were coming. That took almost a half hour on hold, in the cold, while she contacted the driver. Will not be using this service again. Disappointed because I expect more of services that are associated with Viator

The reservation was messed up by Viator and. CAtmel and the car never picked us up. I’m demanding a refund!!!!

Easy to do. Car was there within 10 minutes of us calling. We got to our hotel quickly. Our driver was friendly.

Poor from start to finish. Booked car for jfk and after arriving found it had gone to other airport. Cab company not helpful and said call Viator. Lady called greta at jfk customer services was amazing and she arranged with Viator to come pick us up. First 2 cabs didn’t turn up and eventually after 3 phone calls to can company one turned up. On getting to destination we had to pay a compulsory tip and tunnel fees over and above our pre paid amount. Avoid

Terrible communication. Did not respond to my messages once we arrived. Ended up being put on hold for 6-10 minutes 2 times as the overseas call center tried to connect me with local NY dispatch which didn’t answer either time. I ordered a car service to have everything turn and efficient because my wife was injured and in a wheelchair. After 30-40 minutes I ended up flagging down a taxi van in the departures drop off. Gonna request a refund