We had some trouble finding our shuttle but the driver called and was very patient and helpful to get us to him. I really appreciated it. He also told us of places on the way. Very friendly and nice. Would definitely recommend.
No issues with pickup and drop-off. Driver was friendly, ride was comfortable, and I didn’t have to drive in NY traffic in manhattan.
Wait at the Welcome Center for driver to arrive. Call Viator if you don’t get a text and they will give you information about your driver.
Awesome way to get to your hotel or vice versa. On time , comfortable , clean , large van . Driver communicates well. Frequent texts , reminders . Pickup is at the Welcome center two floors below arrival level. It’s important to read text messages to keep updated.
It should be clear the pick up point @ LGA, Terminal B. After baggage claim, go to welcome center located @ ground floor to meet the driver. Had to wait 1 hr for driver because there was another welcome center next to baggage claim @ terminal B. It should stated welcome center @ ground floor.
After getting the pick up point wrong, they worked with me and were able to adjust. We were very pleased with the space and professional service.
Booked a transfer from LGA to hotel. They did not show up. Called and gave my booking reference which was paid. They said they did not have it and could not help us. Very stressful after a long flight.
Go Airlink canceled the shuttle for us because my flight was late and I kept messaging to say it was being delayed more and more. And then they said we were no shows and canceled. I had already paid.
The communication with my rider was great. He was patient with the process, my plane was delayed. He was professional and a good driver.
I had booked trip from LaGuardia to Manhattan two months in advance. One day before my trip Viator cancelled my reservation; after they had took full payment from me. I had to make other last minute reservations with another company, resulting in a very higher cost. Viator’s excuse was they did not come past 72nd ave inManhattan, we are at 77nd. They knew this for two months.
Our driver Andy was great. However he came in with an SUV. We thought this was a ride share. Was told by dispatcher that we had took much luggage (don't know how he knew that) and wanted to charge us $157. Andy was great and agreed on a fair price.
We Struggled to determine where exactly to get picked up. Once accomplished the, trip was perfect……..
We had no air conditioning and the temperature was over 100 degrees! We also didn’t receive a lot of help loading our baggage.
The driver was very nice, but the vehicle was old and I was given a single seat in the rear that was also reserved for luggage. This is not what I expected and it was not comfortable.
Unable to use service due to the fact our plane was diverted to a different airport. We were supposed to land at LaGuardia but actually landed at JFK 2 hours late
It was a great experience. Thanks to Denis, the driver, for calling me and I was able to talk to him. He seems like a nice guy. The van was clean and smells good. We arrived at our destination safely and sound.
Our driver, Donald was super friendly Great guy. Wish we had him for all of our trips. Very pleasant
Great experience, friendly. Arrived quickly at airport. Helpful with luggage. Very nice vans, friendly driver
We booked with AirLink. The driver showed up quickly. They text me and responded quickly also. Very happy.
Flight waited 20 minutes to let us off the plane. They waited for us and were very communicative in getting us to shuttle.
My flight got in 30.minutes early and I had to wait 1.5 hours for my. The directions also sent me to the wrong place. My stop was first, so that was great.
Buyer beware. Go Airlink promotes the “Grand Central Express Shuttle” leaving LGA to Grand Central every 30 minutes. This is wholly inaccurate. This shuttle only leaves when Airlink decides they have enough passengers to justify the trip. My daughter and I booked this shuttle for a 10:30 a.m. departure from Terminal B. It’s 11:10 a.m. and we are just arriving at Terminal C to pick up more people, after which we will return to Terminal B for more guests. This false advertising only adds to the frustration with their poor reservation system, texting and link features that ask you to click on buttons that don’t do anything, and poor customer service. After receiving a text, proceeding to “welcome Center” in Terminal B, and clicking on the faulty “Ready Now” numerous times, we saw a Go Airlink shuttle and were told it wasn’t our shuttle. I the. called to cancel our reservation. I was told it was non refundable. They told me a driver was on the way. 15 minutes later, we received notification that our driver had arrived and it was the same shuttle that had declined us earlier. (The shuttle had never moved.) We boarded and waited another 30 minutes before we left … 30 minutes past the time we booked the “Grand Central Express Shuttle.” I have no issue with shuttle buses collecting passengers to capacity, if this process is explained to the customer. However, Go Airlink woefully misrepresents their services and treats guests poorly along the way. Wish we had taken public transportation for a fraction of the cost, a more reliable schedule, and a quicker trip into Manhattan.
We had a great exchange from LGA to our hotel in Manhattan. Our driver Ryan was excellent and very professional.
Victor was very easy to communicate with. He contacted me when I landed and where to meet him and it was very easy to find him. The drive to the cruise port was pleasant.
We had to call And wait almost a hour for our ride. They had trouble finding our reservation
Driver was very nice. A little wait time but good. Good way to travel with luggage and multiple people.
I can't believe I didn't get our driver's name but he was great! Clean vehicle and smelled nice. Gave good conversation and insight on the area! Will be using the company again because of him!
They never arrived to the designated area. And when we called they were arriving three hours after our flight.
Steve was excellent - on time pickup and clean vehicle.
This is a great experience, the only thing is the vehicle is not marked with any type identification
Find out where in the airport you will be picked up do you can make your way there. Very convenient, driver communicated well about arrival time.was very friendly.Ronald was very helpful and the ride was comfortable and we were dropped off at our hotel door.
The driver picked us up at the airport and he was there when we landed. He helped us with our luggage and dropped us off at the entrance of the hotel. He was friendly and polite.
Our transfer was fantastic. He called right after we landed to touch base. The company was great at communicating. I would most definitely use them again.
Well I got dropped off at the end of a street that crosses with my hotel and told me to walk up the street (luggage and all) because supposedly it’s closed but yet cars were coming down the ONE WAY street. It’s only a 5 min walk he said and pointed. Also took over 40 min for the shuttle to arrive
The cell phone app has a button to notify a driver that you are at the pickup point and ready to be picked up. The button would not work, even after rebooting the phone. I had to call the listed support number. There was a 10 minute wait. I was then told the driver would be there in 30 minutes, which he was. On a good note, the driver was friendly and courteous. The traffic was heavy from LGA to Midtown, but I did not get charged a congestion fee, at least.
Read the instructions on your ticket carefully before you leave. You need to call when you arrive. There will be about 15 passengers that need dropping off at different stops. We ended up getting off the van at an earlier stop and taking an Uber the rest of the way. Your baggage will get tumbled during driving, so keep any backpacks in your lap. Do not let the driver take a backpack or personal bag and put it in baggage. We lost earbuds and sunglasses to the trunk with shifting baggage/rapid accel/hard stops. Traceable earbuds drove all over the city until they stopped - presumptively in the finder's apartment. Our driver was abrasive. We took an Uber the rest of the way. The Uber was great.
Booking this in advance was a great time saver and provided less stress after a lengthy flight. Price was economical and driver was well versed in the area. I recommend using this service.
Good communication throughout the process safe and friendly driver. Large and spacious transportation vehicle.
They take FOREVER!! The wait is extremely long and the driver was rude to one other passenger. I WILL NOT recommend this company!! You're better off paying the extra $$ for an Uber.
Charles, our driver, was courteous and pointed out the special sights while transporting us from LGA to our hotel ( (Marriott Marquis). Excellent driver!!!
Amazing experience transfer from the airport to hotel.
Poor instruction. Driver was fast asleep in vehicle and took several attempts to get him to wake up when we eventually found the vehicle. Driver was unhelpful.
Great driver! Will absolutely use them again!
Friendly, communicated great with everything. Gave trip recommendations and had great music playing.
Driver was at the airport before we arrived and had us on the road within minutes. Awesome first ride in NYC
Picked me up over 2 hrs late based on POOR communication from Viator. Was late for my commitment. I had requested a later pick up time when I made the reservation. They never responded, then sent emails for an early pickup so I planned around that. When I arrived at airport, WITHOUT TELLING ME, the pick up was 1.5 hrs later than what they had emailed. Then they were 30 min late beyond that time with ZERO communication. I had to call Viator 4 times. Totally stressful. Terrible service. I had made 2 reservations. For the return to the airport they said a 7 am pickup and tye driver called me at 6:20 asking me to hurry. I had just gotten out of the shower and communicated that Viator had confirmed 7 am. He was 40 min early!!! What the heck?! Just a bad experience on both ends.
Highly recommend this shuttle service. Was very easy to book and find my ride and Howard was very helpful with my bags as well as best recommendations to see and eat in the city.
Your service is always the best. My driver Mustafa was great. Smiling and greeted me at the pickup area. I wouldn't use any other service.
Driver was skilled in the NYC traffic. Other passengers so it took a while because we were the last stop. Lots of traffic but we got off in front of our destination so it was worthwhile. We were not in any rush
I pre paid for a one way shuttle for a 5:45pm pickup, when I arrived at the designated pickup location I called to let them know I had arrived at 5:30 15 minutes early with patience. They told me that a driver would be on the way. After seeing a shuttle with their logo on it at 6 pm. I went outside to talk to the driver and he was very very very rude. I only asked if this was my shuttle and he was very dismissive wouldn't even try to assist me told me he was picking up a group and that was it. I called the number again which was 30 minutes later 6 pm and after a 10 minute phone wait someone picked up and told me that it would be another 45 minutes before pick up arrived. I had to wait over a hour for pickup and because the traffic was so bad the total fiasco took over two hours to arrive at my hotel in Manhattan. But I shall commend the driver when he arrived was very apologetic and nice. He was an African American young man.
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