Jfk Arrival - Private Van Transfers To New York City

We messaged and called them multiple times before the pick up time and during. We had no idea where to meet them. We never got the ride and had to take Lyft.

They never showed !!! Embarrassing! They will leave you high and dry at the airport and not answer the phone at all .

WORST LIMO SERVICE EVER. We booked this for our family vacation months in advance. Confirmed by phone 2 days in advance. Not only did we not get the "meet and greet" that we paid for, but the driver was 75 minutes late. Then, when we arrived at the hotel, he did not drive into the entrance where there were bell boys; he stopped at the curb nearby and left us with our luggage. DO NOT USE this company. It will be a waste of your money.

Please be advised, NEVER use this service! We arrived on at JFK from Manila close to midnight and had paid for a meet and greet service as this was our first time to NY and were not sure were to go. First issue, nobody there to greet us! After this we ventured outside to try and find our luxury SUV that we had booked, nothing! after almost 45 minutes of trying to contact Star Ride Limo, we finally spoke to someone who said "Yeh the driver was there, waited for 5 minutes then he had to go to another job!" WTF! so we were left high and dry and had to get a yellow cab. We lodged a complaint and as expected, not even a response! As plenty of others here can attest to, do not use!

Despite other reviews I found the experience excellent. On arrival at JFK phoned to see where car was, told it had broken down. Within 10 minutes fresh driver and car supplied. Efficient ride to hotel despite the heavy traffic. No issue with driver or car. On return luxury car supplied. We had to change to JFK from Newark the day before, no problem or cost. Again efficient and knowledgeable driver. Speak as I find and would recommend definitely

I booked a roundtrip for jfk going to manhattan i have to say the service was perfect. Our driver went above and beyond to make trip pleasant.

Thank you for a best service the car arrive on time and the driver James was terrific. I would definitely use again

Both transfers took place eventually but not by a Limo company and not in accordance with the service requested and paid for. On Thursday 9th - there was no driver waiting with a sign and despite searches of the airport terminal, I could not find anyone waiting to collect me. I called StarLimo who connected me with the driver who told me that he was on his way into NYC and that it would take 25 mins to get back to me. I called the company again and they sent another driver who collected me outside the terminal. The driver was an Uber driver who had just been given the job moments before he collected me. I was over an hour waiting for a car to bring me to NYC. On Friday 10th, I received a text message on Friday am advising that the driver would collect me at 4pm as arranged and during the course of the day several additional messages advising that I should contact the driver via WhatsApp when I was ready to leave NYC. I made contact with the driver at 3.40pm who advised me that he would be at the hotel in a “few minutes”. Despite several messages to the driver who was continuously 3 minutes away, I was not collected until 4.32pm and the driver advised me that he was an Uber/Lyft driver who had been given the job only moments before. It seems from my experience that the company with whom you made the booking is a front for Uber/Lyft and charges a significant premium to provide a very poor service.

Flight was delayed several times, and ultimately arrived 7 hours after scheduled, but our ride was there when we arrived. We did not have to wait at all. He was in communication with us when the plane landed, and as we walked through the airport. Very pleased with our experience.

Excellent service! I booked this for my daughter's 13th b-day as a surprise from LGA to The Plaza Hotel, NYC. We got off our flight at La Guardia Airport and received a text from Carlos to meet us at Passenger Pick-up 7. Easy to get luggage, quick little walk and- there was the 8 person stretch limo- WOW! Carlos was very professional, kind and friendly. My drank Sprite and water as we sang songs and danced in the limo- such a memorable experience! Thank you Carlos and Starride! Would recommend this service- A ++++++!!!

I Will definetly use again!!! The car was very clean and the driver was on time. I reccomend the service.

Great experience. The driver was on time. The was clean in an out. I will definitely use them again.

Highly recommend , was waiting as soon as we landed. Transfer to Hotel was smooth and driver was very curtious.

Just wanted to take a moment and say how grateful I am for this company. Starride limo NYC made my vacation and first time in NY the best ever. All of my rides were excellent and the prices are amazing, and the customer service was excellent. I highly recommend this service, I will most definitely recommend to my family and friends. My driver Mr. Gutierrez was a gentleman and very helpful Thank so much Starride Limo NYC

Let me stay off by saying, if you are looking for a reliable company with prompt airport pickup service use them! Request my driver Jonathan Gutierrez, he met us right in front escorted us to his clean car, even had cold water and hand wipes ready for us! He gave us a personalized tour as we drove of the different sites we should visit and things to do. Not your typical driver. Next time we come we will request him for sure!

Not met at JFK Spent £25 on mobile calls to get a dispatcher, Over 1hr later a stand-in vehicle appearded Return, sent a vehicle that was to small for 4 passengers a 4 suitcases(notified on booking). Asked to pay $40 more. Finnally convinced the dispatcher to send a vehicle. Good job we asked to leave our hotel 4 hours before our flight Try a different company

We were very impressed with the service provided. We didn’t have to wait and the car provided was very luxurious. Very impressed and would recommend.

The driver was very friendly, and patient, as we spend a lot of time at immigration control. I recommend!!

even though we were delayed through customs the driver kept in contact and was helpful and polite once we arrived

I use starridelimonyc very frequently in New York EWR JFK LGA.They are absolutely my favorite. I have never had any bad experiences in terms of Driver no being on time or billing issue, or any other related issue. They are always on time and very courteous to my family. I have also recommended to my colleagues and they are very satisfied!!

I think this company is very effective. They don't take time for pick up the customer. The drop off was also on time.

I hired this limousine service to pick us up at the Newark New York airport to Manhattan for a not cheap price, they canceled my flight and I could not modify the reservation nor did they reimburse me for the limousine service that I paid for and could not use due to the cancellation of my flight

Le chauffeur n’est pas venu à l’aéroport. Je demande un remboursement . Je n’en resterai pas là , j’ai du prendre un taxi

Nous recommandons ce moyen de transport voiture spacieuse et très confortable, pas d'attente très rapide

Drived with them in May, very cozy driver and incredibly cool car! Really tip top service here, going to recommend to everyone I know:)