Bikes are pretty knackered, gears are temperamental at best, tyres bald and we were not offered helmets or locks that were included. Had to ask for a basket we’d ordered and a map which seemed hard work for the guy to accommodate. Beware that on the cycle loop nothing is signposted eg features, toilets, ice rink etc. so you have to walk down random paths and hope you made right guess!
You have to walk a fair distance to pick up the bikes in the first place. The bikes themselves are not in very good condition.
Bikes not maintained, unsafe. Breaks not working properly, tyres bald, gears not working. Staff were shocking. DO NOT rent from this company
Terrible experience - booked and did not use because of a two hour long wait time even for those that had pre-paid. Waste of money.
Great way to see the park it takes 2 hours to cycle round it.
The shop was closed. No sign on door albeit we were obviously aware of the bad weather. No response to my message so far. I am hopeful they will get in touch today but we have spent both money and we didn’t cancel so…
The staff could just about be bothered and the bikes in very bad condition. Just hire a park bike on the edge of the park. Xx
We were visiting the city from the United Kingdom. We prebooked the night before we rented the bikes and hired 2 tandem bikes. The whole experience was so easy although when we did return the bikes it was a lot busier. We hired the bikes for an hour and fount that plenty of time to explore Central Park. Staff were friendly.
The pickup for the bikes were quick and easy. Their staff explained the routes in Central Park, and we were off riding in minutes.
Excellent rental experience and easy to work with. Thank you for amazing customer service. We had a blast and enjoyed it
Miguel made sure our experience was fantastic. We loved taking e-bikes around Central Park so much we went back to ride a second time two days later. Thanks Miguel!
Hired four bikes plus a tag along for our family. Awful service from the start from the two members of staff who greeted us… wish we had walked out immediately and gone elsewhere. Poor bikes with bald tires, shoddy breaks and constant gear slippage. Helmets broken and badly worn out and small locks making them difficult to lock up. Made a ride around Central Park into a chore. Avoid, there are better options.
The bikes are sort of fine, a bit rubbish but fine. However! The service, is very much rubbish. Jeez, guys, a bit of human interaction goes a long way but you just didn't have it. Find another bike hire, these guys don't deserve your business.
Rented four bicycles for two adults and two teenagers. We rocked up around two in the afternoon and in 25° . Asked for two baskets to help hold hoodies and water for everyone. It was a great day and a fabulous way to spend a few hours. We managed the whole way round. Be warned there are hills and the electric bikes fly by but I would recommend this to anyone that can do it. The lady in the booth explained everything and the staff had bikes ready for us in minutes. Deposit back on returning the bikes. Loved it, thank you
Really poor system of managing rentals and completely disinterested staff makes this an AVOID. We rented 3 electric bikes for two hours. When we arrived they only had one electric bike in stock. We had to have two scooters instead, these are MUCH less gentle to ride and are not a fun experience at all. Look elsewhere to get bikes.
Poor service by badly trained and disgruntled staff. Queues out of the door for returns and hires and no clear system. Understaffed and rude servers who clearly hated being there. Chaotic and badly managed. When eventually got the bikes, there was no clear instruction of where to go, or how to use. Staff needed to explain one way system round the park and in the road! Bikes were ok. Experience once at the park was fine. Recommend you go with different company.
Easy to rent the bikes, bikes are good. We did a 2 hour rental and did have to rush to get the bikes back on time and only saw half of the park. If you want a leisurely cycle around the whole of the park I would recommend at least 3 hours.
The location & price are positive aspects of this rental place but that's the only positive aspects we can come up with. The quality of the bikes is very poor and the bikes are definitely not (well) maintained. You don't need a carbon $10.000 bike to ride in Central Park but at least one that runs as it should be. The bike is one thing but the way you are treated coming in or when you ask your pasport back is NY city unworthy. We visited a lot of places in NY and everywhere you get a nice welcome, here they give you the impression you're a nuisance . I'm sure there are better places then this one to spend your money.
So we tried this place out and NOT going to recommend it! There are so many other bike companies in the area so don't put up with the bad customer service. Unfortunately they will stay in business just because tourist come and go. Kayla was our check in rep was an idiot and her answer to EVERYTHING was I don't know. It was a hard time reserving and we should have just gotten out of there. Luckily for us the e bikes we got were decent and worked well. Only reason we gave them a 2 star is because the bike worked well. We rented for 4 hours and did everything we wanted too. BEWARE they charge a deposit of $200.00 which we were ok with because it's just a deposit. They wanted to hold onto our driver's license which we said no incase we need to show ID while riding. They would not take any other form even though we other government issue IDs. What would they do if someone doesn't drive so they don't have drivers license? Then Kayla wanted to keep our credit card. What happens if you travel with just one credit card? Management should really look in to this. Shady as hell! Has to be a huge liability for them to want to hold onto someone's credit card! We only did it because I could cancel it if any fraudulent activity happens. I read the other reviews and Jen, you don't need my authorization code to correct the poor customer service Kayla provided. She needs to be retrained. She acted like she didn't even want to be there. If you took a deposit, why do you need to hold on to an ID and or credit card. Liabilities and not sure that's legal!
I booked the Brooklyn bike tour and because it looked like it was going to rain the day before I called to ask whether I should cancel in advance. I was told that there was no need to cancel; I could use the credit at any time in the next year. The next day it was raining cats and dogs and so I called as a courtesy and canceled. Fast forward five days, I called to see whether I could use my credit for a tour that weekend and I was told it would cost me an additional $40 registration fee. When I called to complain that I hadn't been told about any such fee they told me it would cost me an additional $20 registration fee. When I continued to object they told me I could use my credit minus a $20 deduction. Clearly the staff has not been given consistent instructions, and the cancellation policy is not clear. Just a word to the wise.
Great time…. Was very packed so knew it had to be good company!!! Lady’s checking me in and out we’re really nice!!!! I promised them I would write a review because of how pleased I was! Thanks for making our NY trip amazing!
We “reserved” 1 scooter, 1 bike, and 1 e-bike on August 4th for August 5th. Despite the website claiming reservations were “guaranteed,” we showed up on the morning of 8/5 and there were no E-bikes. We were told they did not have any that were charged. So the e-bike SUPPOSEDLY was taken off of our reservation leaving us with just the 1 scooter, and 1 regular bike. This also meant 1 adult in our party had to find a bike to rent outside the park at Citibike, which was a much better option anyway. We also reserved a basket that we were not given and had to go back for. We were also not given the helmets we requested at the time of booking. Somehow when they gave us the receipt back after dropping off the bike and scooter, they changed it so that it appeared we had checked out the e-bike and the scooter. This was not the case. I now have no way to prove that we actually rented 1 regular bike and scooter and not the e-bike. I was refunded for a regular bike instead of the e-bike. I have emailed the company and spike to Emma several times for a refund and have not gotten any response. DO NOT RENT FROM THIS COMPANY. The salesman on the street are pushy and rude and the girl checking us in for our reservation did not care that they could not honor our reservation. Do yourself a favor and rent from the many citibike locations outside the perimeter of the park. It’s cheaper and you won’t waste rental time having to get the bikes from central park rental to and from the park. Citibike is easy, fast, and cheap.
We were a group of 6 that hired bikes with this company (5 adult bikes and 1 e bike for me). We set off to Central Park with no problem, when after about 20 minutes my e bike ran out of charge. We couldn't call the company for assistance, so I had no other choice than to say goodbye to the rest of my group and walk the bike back to the shop, which took me a good 30 minutes to do. When I got back to the shop, I was able to swap the bike for a fully charged e bike and said that I would be expecting a part refund as the original bike wasn't fully charged and the inconvenience of returning the bike to the shop ate into my rental time. The second bike I had from the shop worked fine, but I was unable to find the rest of my group, so had to cycle around by myself - not quite the family experience we were all looking forward to. At the end of the rental, I returned the bike to the shop and asked about a part refund for the inconvenience, but was rudely accused of not knowing how to switch the bike on and that it had been fully charged! If that was the case, how would I have been able to ride for 20 minutes before it cut out? They asked me what bike number I had rented and when they looked at it (which was plugged in and charging at this point) they said that it couldn't possibly be that far charged in the time that I had returned it to the shop! I wasn't asking for a full refund of the two hour rental, but a refund for the first hour, which I didn't think was unreasonable. After much discussion, a lady named Maria said that she would honour the part refund and claimed that it would take 5 days or so to reach my credit card - needless to say, no refund has been received from the company two weeks after rental. I would avoid renting from this company - there are plenty of other companies around Central Park that I'm sure are offering a much better rental service with good customer service. Shame on you Bike Rental Central Park!
A bike ride in Central Park is a beautiful thing. Just don’t make our mistake, and patronize a real bike shop with a reputation to uphold. This is a shady tourist mill that depends on most of their customers never seeing them again. Pay attention to the increasing number of recent negative reviews - it’s a real trend. It took us three tries to get seat posts broken, baskets falling off, etc. These things can happen, but the wait to get them each fixed was long. Then they promised us they would reset our time because we’d lost 45 minutes of our two hours. This was not honored, and they tacked on a $5 “insurance” fee to boot. The person who made us the promises was no where to be found. In addition the front derailers on our tandem were disabled, and stuck in different ranges - one in high, one in medium. Their rear derailer on one was poorly adjusted, causing it to jump gears.
The entire experience was amazing. We purchased our tickets online. When we arrived, they scanned the barcode and immediately assigned bicycles to us and helmets. We rented a basket for $2 to hold our water bottles. Bikes are in good condition, tires are good. Service was fast. We were out with our bikes in 5 to 7 minutes. Make sure to ask for the Central Park map. The central park ride itself is great. Most of it is in the shade. Stay in the bike lane. Watch out for pedestrians. The road is one way so stay vigilant. If you are tired, get off the bike and go to the side. The whole ride is uphill and downhill. Uphill can be challenging. We saw a lot of families get off and walk the bike up. Two hours was enough for us with multiple stops and many many pictures. We were back 15 minutes later and they did not charge us for the additional time. If you can physically, this is a great activity for NYC
Close and convenient location to Central Park. Easy pickup and drop-off. Bikes are well used and not well maintained - may have some issues with shifting and braking but for a leisurely ride through Central Patk they work.
Nothing but great things to say about these guys! Top notch service and the Trek bikes were in great shape! Highly recommend!!
Employees were very helpful. I was happily surprised to have an employee approach me during my ride to make sure the bike was functioning properly and that all was going well. This is a well run operation!
Biking through central park is a lot of fun. The course is mainly flat, so no need for an e-bike unless you dont want to pedal at at all. The bike rental company was easy to work with, and we got our bikes in good time. Their location near Central Park is a plus.
Edward was fabulous. So knowledgeable and recommended a great hot chocolate! Also a real estate guru
Upgraded the sightseeing pass to electrical bikes plus insurance, for a group of 4, 1/2 way round central park I developed a puncture, phoned & the assistance was ‘walk it back’ (over 30min walk). At the shop they told me I was lucky I would not be charged for the puncture repair. Pathetic customer service, buyer beware.
We booked a 2hr hire to explore Central Park but could have spent hours! Great way to explore the park. Collection and return was easy. Would definitely recommend.
Trash service. Worst service ever! Never been treated like this in my whole life. Staff was the worst. Bad language. No respect at all to me and my family. If I were the owner I would fire the staff. Why have a great product and business idea, when the employees ruin the whole place. Specially the tall guy with curly hair. We were threatened to get beaten by this man in front of children. 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽
While riding through Central Park was marketed as an enjoyable 'must do' activity while in New York, like other reviewers before me my 13 year old daughter and I agreed that walking in the heat would have been preferable. We hired bikes on a Sunday morning at 9am and while there was lots of bikes and people traffic on the one way route around the park this wasn't our biggest issue. It was the quality of the bikes that we hired from this company that let us down! Rather than rent a Citibike I choose an established company because I was hoping for some customer service. When I arrived we were handed two bikes and a map and prompted to leave. I had to step in and request that the seat heights were adjusted to fit. This was begrudgingly done. I expected some simple instructions on how to get to Central Park or suggested places to stop on the cycle route - not a tour, but straightforward customer service. The brakes on one bike squeaked, while the gears on the second bike did not move easily and clunked. I passed on this feedback on our return and suggested that they service the bikes but I really don't think they cared at all. Please note that despite statements claiming it takes 30-45mins for a leisurely ride, it took us 1.5 hours with only the occasional water break. You would be better off finding another bike shop or staying on your feet as at least then you would get time to see the highlights of the park rather than just a bike path/road.
Went for a bike ride with my family and two of the bikes were broken. Took the bikes back to get a refund and the manager refused a refund, absolutely appalling! Would never return here, I would rather walk in the boiling heat or the blistering rain! Stay Far Far Far away from here.
Fantastic experience from start to finish. Dionne Mary looked after us as we got the bikes and afterwards. Friendly, efficient and courteous. Used electric bikes for only $6 more per hour . Found everything we wanted to see with the map provided.
The good - easy to get out and in. The not good - Out of eight bikes, one was stuck between gears, one had the chain pop off multiple times, one would squeak obnoxiously for an unknown reason. In addition, I accidentally booked the one hour length online when I meant to book the four hour. Immediately tried to contact and they said they usually respond to emails in one hour. The next morning someone got back with me and told me that if I would book the correct time, they’d refund me for the incorrect purchase. However, after I booked the correct time, was told I could not get a full refund because it had been 24-hours since originally booking. Didn’t make sense to me because while I reached out immediately, it took over 24 hours for someone to tell me what I was supposed to do and then they said because it took over 24 hours that I had to pay. Seemed sketchy. The experience of biking in Central Park was awesome! Especially since I had a bike with no issues :)
Friendly service from Volkan. I would recommend more than an hour rental unless you really want to just ride the bike through the entire park without stopping. I stopped off at several spots to take pictures, and barely made it back in time. I only made it halfway through the park, up to the castle. The kiddie trailer was great for my 6 y.o. boy, who would have complained the entire time if he had to bike himself.
The Trek bike with gears was excellent and the customer service was flawless. My only - tiny - issue is location. The shop is three blocks from Central Park, where I wanted to ride, so slightly inconvenient.
It's very unfortunate that since my son broke his collarbone, we can no longer use our reservation, and they would not offer a refund. Bad policy! I guess I shouldn't have agreed to it, but of course we were not anticipating his accident interfering with our plans. They will allow us to use it within a year, but living 6 1/2 hours away, we have no plan to return again this year. I would not recommend this company to anyone, given our bad experience with not receiving a refund after our son's accident.
We had a great time. The bikes were nice quality and the guided tour was awesome. Scott was extremely knowledgeable and very friendly. Highly recommend.
My daughter and I did the 4 hour rental and enjoyed a nice day in Central Park. The only complaint I had was that the chain on her bike came off toward the end of our trip, she was unable to pedal and I had to spend time working to get it back on.
Adult bike purchase via homepage defaults to female without giving an option to select gender or even display the gender until after purchase. Reported this issue way back in October when we used their 9 W 60th location but still hasn't been fixed. They say despite this you can just select a male bike on arrival but still, theoretically if it was a busy day I could be stuck riding a female bike. Discrepancies like this really shouldn't exist especially months after the issue has been reported. It suggests poor development and poor to nonexistent acknowledgment of customers' feedback. Downrating until fixed.
We rented 4 bikes for our family with two teenagers. Service was quick and the bikes were good. Their height could be adjusted easily. We took the bikes for four hours and thoroughly enjoyed touring Central Park. The bike return was quick as well. The price though was too high: US$175 for 4 bikes for 4 hours is too expensive!
Easy online rental and the bikes were good, however we were late back and were punished with a hefty and unreasonable fine. There was no warning that this could be the case.
Riding was a great last minute decision. The place was close to our hotel so we just rented three bikes for quick 2hr rental. Loved it. Felt we saw so much in couple of hours.
Good bikes for city riding. Lots of options to choose from and lots of bikes. We had no issue riding them for 4hrs.
Smack in the middle of all the places to see. 10mins riding either way and there is so much to do. We mainly focused on Central Park and 5th ave. Good riding in the big city.
Booked our bikes online as this store was very close to our hotel. We walked to the store, the service was quite fast for a busy store. Got our bikes in no time and walked to the park with bikes and started riding. Simple!
Great way to see the city. Bikes are awesome and NY seem to be adding more and more bike routes. We rented for Central Park and it was a lot of fun and a convenient way.
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email