Our My Sedan driver, Ramkumar, arrived on time at our mid-town hotel location for a family transfer to JFK airport. The drive was comfortable with an on-time arrival at the airport. We were well assisted in loading and unloading our luggage. It was an altogether pleasant experience well worth the expense over the alternative of a self-managed transfer.
Great driver. Arrived early and drove calmly and safely
Great service - booking was simple and clear and service itself was on time and friendly.
Good Communication from Charles, the driver. Very clean car!!
Amazing experience. Picked up at hotel front door and dropped off right at our airline curbside check in. Private transfer with just the 5 in my family.
Very good, courtesy and on time. It was an wonderful experience
Our driver was prompt, his vehicle was clean, and he provided a pleasant experience to LGA from the Sheraton.
Left us stranded for 45 minutes past our booking time. Didn't have the courtesy to notify us that they were incredibly late and I only found out by calling them myself. Hopefully I won't miss the plane because of them
Reliable, On-Time, and a beautifully spacious SUV. I will definitely use again for our next trip to NYC.
We struggled to find reputable transfer companies this one was most reliable and actually showed up. Bit over priced but you are getting private car / service.
Viator did not accurately communicate the number of bags to the driver. The driver was unhappy with this and didn't want to take us. It was 6 bags for a Suburban, I'm not sure why this was an issue. The bags fit perfectly fine but the driver told us it could damage the transmission. Something is wrong with their cars if a Chevy Suburban cannot handle 6 bags.
This place seemed reputable on line but after I booked noticed some bad reviews and was nervous. We booked private for manhattan to jfk. Driver arrived 5 minutes early, had a great attitude, packed the bags ways. Was a very nice Mercedes van. Dropped off us to jfk, no issues and with great service. Would definitely use them again. I think for private service they are excellent.
Antoine was exceptional! Friendly and knowledgeable. Very clean and spacious SUV. Wonderful experience!
After a harrowing taxi ride from JFK into the city, we decided to spend a little more money for the return trip and it was well worth it. Our driver, Antoine, was punctual, polite and a great conversationalist. He shared some interesting history about Manhattan and took a route through Flushing that got us to JFK in plenty of time.
Today I was supposed to be picked up at Marriott Marquis in Manhattan. The driver called a 7:55 to say she was on the street to pick my family up. The driver did not speak good English so I had a hard time understanding her, I let my husband talk to the driver and he couldn’t understand her. I called the company and someone called me back to describe the car that was there to pick me up and we still didn’t find the driver. We walked around the the hotel 5 times and the driver was not at the hotel. I had to catch a taxi to the airport so I could be on time to catch my flight. When I called the company to ask for a refund they said I was a no show. I had to keep calling over 10 times because someone kept hanging up on me once I said refund. I called the company at 7:40 a.m. to find out where the driver was and they said she would call me for my 8:00 a.m. pick up. She called but couldn’t communicate where she was for the pickup. My hotel has a front entrance so I’m not sure why she didn’t use it.
Never use Go Airlink NYC private car service!!!! We pre-paid double what it costs for an Uber to ensure we had a car ready to pick us up at Newark airport when we arrived. This was to ensure a smooth arrival into the city given our long journey from South Africa with many bags and a 3-year old toddler. Not only was the car not available, there is no help desk. We were advised to call a helpline where I was placed on hold for about 10 minutes before speaking to a dispatcher. The dispatcher advised us the car would arrive in 5-7 minutes. We waited on the curb for over 30 minutes and no car arrived. The services is unreliable and incredibly inconvenient - details of the car picking you up are not shared in advance. We ended up calling an Uber which cost half the price and was infinitely more convenient. We will never use this service and would not recommend this service to anyone.
I have so many ticket ID #'s, and so many emails where they say they are working on my refund. Please, just refund me my money! I paid for a service that you failed to provide, therefore you have to return my money to me. A group of 9 of us were left stranded at our Manhattan hotel waiting for our scheduled shuttle to EWR. Earlier in the day we had rec'd a vm from 'Leon', who I assume was going to be our driver, and he said that he was in CT and wouldn't be back in time for the pickup, but would have dispatch get us another driver. At our scheduled pick up time, No driver came. We called and they promised us a pickup in 20 minutes. No driver came. We called again, another promise of a pickup. No driver came. We were out of time by now and had to squeeze all 9 of us into an Uber & a city taxi, and pay for our transfer again!!
I placed the order two months before for a transfer 8 people from/to JFK - WTC for 500 USD. I Supplied info about Flights (both), hours, pick location (WTC just out WTC station). The day before, you called me and I re-confermed, timing and flight. Nevertheless, we wait for shuttle about 30min at the arrive and 30min to go back. I hoped there would be no problems on the way back but as I told you, we waited for 30 mins ! One of us , took the Subway+AirTrain (from WTC) when we were waiting for shuttle and arrived just 10min after us !! This is the first and probably the last time we use your service.
Excellent 5* service with great communication throughout. Would definitely use them again and recommend them to anyone.
Had a private transfer good journey worthwhile booking before travel did contact viator prior to travel and response was speedy
we booked a private car from our Central Park hotel to JFK. our car was booked for 8 am. 8.10am - there was still no sign of the car. our doorman at the hotel helped us call GoAirlink. Dispatch told us the driver was already at the hotel?!! our doorman ran down the road to check. no car in sight. 8.20am- we called GoAirlink again. This time the driver was put through directly with us and he was shouting that he was on the way and complaining about accidents on the road. no apologies. At 8.30am we would have cancelled the booking but we had already pre-paid. Despatch was not helpful and the driver continued to insist he’s around the corner. around 8.35-8.40 am the car finally showed up. The driver was not apologetic for making us wait . Instead, he was complaining about traffic and making excuses about leaving his house early and it’s not his fault. He was so rude that even our doorman told him off and said that the least the driver could have done was first apologise to us for the stress of waiting 35 mins when we have an international flight to catch. to which the driver said - no problem. we only need 40 mins to clear customs?!!! we paid USD143 for the ride, which was inclusive of all tolls, taxes, gratuity. there was supposed to be a “meet and greet” service - what we got was a rude driver and an uncomfortable overpriced ride. we were told that a yellow cab would have cost $65 and our hotel car $95 Will never use this company again. There are much better options in NYC.
I booked a private transfer from the airport to hotel and exactly the same again for the return journey. All booked and paid for before arriving in NYC. The journey from the airport to Manhattan was good; he was late due to traffic BUT the car was what I ordered and he was very apologetic and very pleasant during the trip so I was happy to let that go. However on the RETURN trip; we were picked up in a shared van even though I had booked a private SUV with a direct transfer to the hotel. The van again was 30 minutes late and I spent the majority of our ride to the airport on the phone to customer services getting absolutely no where. They could see that we should be in a private SUV as per my order but couldn’t understand why we were in a shared van. I arrived at the airport and finally I thought I had reached someone that was going to help, I cannot believe I was so gullible. He said “it is our mistake, we are genuinely so sorry that this has happened and we would like to organise a refund for the return journey. Enjoy your flight home and we will call you to arrange once you’re home.” Well what a mug I was and how conniving of the operator. I still have NOT received a phone call or a refund - I am disgusted by the treatment we have been shown from the company and that absolute deliberate “mistake” so that they can make as much money as possible. AVOID LIKE THE PLAGUE - do not give them any more money!!!!
I booked a private sedan for a 2:45pm pick up from my Manhattan hotel to JFK and on the morning of the 5th I called to confirm that all was in order. At 3pm the car still had not arrived. I called their Dispatch who advised that the driver was running late but should be there shortly as he was only 3 streets away. He also advised me to look for a Black Lincoln and that there would be signage on its dash. We kept looking for this car but did not see it. I even went outside and walked up and down the street. Over 15 minutes past, I called Dispatch back and he said the driver is in front of the hotel. Only then do I see that there is a vehicle there - but not in front of the hotel door but further down the street. It was also not a Black Lincoln, it was a grey coloured (Toyota I think) car. Only then did I see the signage on the dash. The driver came out of the car once I waved at him. I asked him why he was so late, and he said he had been sitting there for at least 10 minutes. I said we were told to look for a black Lincoln. He said that it wasn’t his fault dispatch gave me the wrong car information. I asked why he didn’t come into the hotel to find us. He said he was “not allowed” to leave the vehicle. I was floored by his answer. Then I asked if he saw me coming out and looking around, he said yes. I said why didn’t he identify himself or ask if I was looking for him? He said it was not up to him to find me, it was up to ME to find him. I could not believe this kind of attitude. I didn’t want to argue with him I just told him to drive as we were now almost 45 minutes past our scheduled pick up time and we have a flight to catch. On our way out of downtown, while switching lanes he almost got into an accident with another vehicle, and he called out “F**king a*hole” to the other driver. This was my first time using AirLinkNYC as I found them on the internet. My experience was absolutely unacceptable. It was a rainy day so I can understand a little lateness due to traffic, but the driver’s attitude was deplorable, especially saying it was MY FAULT that I didn’t find his car. And when he swore at another driver for almost running into him, at that point I felt completely unsafe in that vehicle. I paid US$150.37 for this service, which BTW is a major rip-off - my hotel told me they only charge $65 for the trip in a private car. To make matters worse, part of the fee included $15 for Meet and Greet fee which was a joke, as the driver neither met nor greeted me. And I was also automatically charged a gratuity of $9.10 when the driver deserved ZERO dollars. I wrote to the company with my complaint immediately afterwards. I realized that they did perform the service and got me to the airport, so I’m not expecting a full refund but asked for 50% back. They refused, saying they weren’t able to process refunds “because the service has been completed”. What a bunch of crock. How could I have possibly made a complaint BEFORE the service was completed? I understand that bad service happens once in a while. But a company who brags on their website that they are “the most trusted shuttle”, that their customers can “expect reliable, safe and efficient service provided by a team of professionals with a hospitality culture”, and that they “value customer satisfaction and love to exceed expectations”, isn’t living up to a single promise. And worse, they don’t even take the responsibility to make things right after a reasonable request. I will NEVER book this company again and neither should you.
We were not aware our driver had arrived & he had to wait on us. We were all very tired from our NYC trip. He was very plesant, patient and helpful. He acted as driver and tour guide showing us attractions along the way back to JFK. Great Driver!! Great experience!!
It was a bit confusing to get to the company at the beginning to solve a couple of concerns. It once I reach them it was all good with a fast fast response and the service was impeccable with friendly driver.
Good price value compared with other providors. We had to phone them because we didn’t receive any information on pick up time.
Driver was personable, helpful and on time. Can't ask more than that. Vehicle met our needs perfectly with 6 people and their luggage.
Not the best experience with the transfer of arrival but this departure transfer was excellent. Good confirmation process, very punctual, mini-bus was really comfortable and clean and even had free Wi-Fi to help pass the time. Good job!
Turned up on time. Gentleman was kind and polite. Car was clean and tidy. Got to the airport on time.
Please never book with this this company!!! It is a totally rip off! The driver for the airport pickup did never show up and we almost missed our flight . We didn’t get our money back as well! So never book anything with them!!!!
We had a terrible experience with the taxi. We had an all inclusive booking with airport pick up with our name. None of this has happened. We had to call My Sedan ourselves and 2 hours later we were picked up. Return flight we also had an all inclusive booking. We had an appointment with the driver on May 6 at 2:00 am and at 2:30 am he was not there yet, so we are forced to order another taxi for which we had to pay costs again to the airport, not to miss our flight. Now we want our money back and now see if they give it back quickly in a professional way. You will hear from us whether this has happened but we will never book with them again unless they resolve it in a professional manner.
The driver arrived 30 min late to the pick up. We were really worried because it was an international flight.
The car arrived 4 hours before the schedule. Then, at the right One , the car didnt appear. The phone service takes 6 minutes to answer, and the call dropped 3 times. After 45 minutes late, the car arrived and parked next street, and I had to carry all my lugagge by myself.
Two private rides with our family of 9. Very punctional, safe driving, friendly and informative drivers, we were very happy with our rides. Next time we will definitely book Viator again.
Nice taxidriver. We had no problemes. He was on time. Only the pick-up time was not noticed. So we had to make a phonecall by ourselfs
The driver turned up on time and we were told by the company exactly when to expect our driver so we could plan around it. The car was large, comfortable and air conditioned. The driver was friendly and got us to the airport within good time. Thanks
The drivers kept calling to move up my departure time on the day of travel even after I agreed the first time they kept calling. When I met the driver they gave us hassle that they had to wait. Completely unprofessional behavior.
The driver on the way from Newark airport to the hotel in Manhattan, charged us 22$ for toll and 11$ in tip. That was the first thing he said we we got into the car. The car was low-class. The driver we got from the hotel to the airport, was so classy, had a suit and drove a Lexus. He said that all the fees is included when I pre-paid. So we got deceived by the first driver.
Excellent service from the driver. Exactly on time. A big car with good comfort :-). I definitely recommend this travel solution, based on the driver we had both ways
They went to the wrong hotel and tried to tell me my hotel didn’t exist. I had to call an Uber at the last minute, which arrived in minutes and was cheaper. They are good for tours, not car service. The mistake happened because they are a third party. Don’t do it!!
Nobody came at our hotel. I had to take 2 taxies to go to the airport. Now I'm not able to be in contact with them for a refund! All ha been paid and nobody came!!!!!
This was booked via BA on my 1st trip to NYC from Uk, never had a call/text/email to confirm my taxi/shuttle trip back to JFK, so the hotel contacted these direct in the morning, who after about 10 minutes confirmed a pick up time of 4.25pm, waiting since 4pm just in case early, at 4.45pm no show!!! The hotel called them up which took about 25mins for this company to tell us there only 2 people working in dispatch and we spoke to Mickey!!, they really backed up and if not there in 10 minutes, go get a taxi and pay again!!!! We contact BA about a refund, still no contact from them as want confirmation about refund and no show to go back to BA for my refund as I had to pay $85 to get to airport!!!! Seems to be lots of bad reviews please stay away or just pay on the day or get a train This was a lot of added stress to an end of my trip to NYC
Driver questioned the number of bags I had even though I’d booked a large van and there was plenty of space and I’d emailed to check what I had was ok. I had to show him the email as proof.
Our driver was so pleasant and friendly. Enjoyed talking with him. Made our trip to the airport so pleasant.
Beware SCAM service. If you want to get anywhere do yourself a huge favor and don't use them. Ordered a private van for 7 people for 8pm. The driver never showed up and never called to say he is late or not coming. At 8:30pm we called them. They were rude and totally unhelpful. It was raining. I managed to stop 3 taxis for everyone. We barely made it to the flight. I was soaking wet. to add insult to injury - I called them when I got home and their infuriating reply was that they provided the service and no refund is due. After many calls with them, they promised a refund. Still didnt get it.
Both ways driver was waiting for us, very courteous and professional, van was very clean and in good shape.
Booked for my wife and I to travel from JFk into Manhattan following our Thursday PM flight. I thought this would be more convenient that the AirTrain/LiRR option but alas not. No fault of Go Airlink to be fair - they were very easy to locate having gone through baggage collection and had our details but a bit frustrating to then find out we had to wait 25 mins for collection. We then had to make 3 other collections from other terminals before heading on for manhattan and then hit no stop traffic for the next 1 1/2 hours - we were then the penultimate drop off so it was 2 1/2 hrs from signing in Go Airlink to arriving at our hotel. I accept that this is just luck of the draw but helped us decide to take LiRR and then Airtrack going back which was much easier and took less than an hour for less money.
Booked a private shuttle from Midtown hotel to Newark airport about 36 hours before we needed it. Confirmation email was instant and another reminder arrived around 24 hours prior to trip. Driver arrived about 20 minutes prior to agreed time. I was checking out of hotel at the time and he did not rush us at all. Vehicle was great. Plenty of room for our excessive luggage and cost the same as an Uber XL would've cost. Was hesitant to use because of some of the reviews on here but I would definitely us Go Airport Shuttle Private transfers again.
Went and came between LGA and JFK. Outgoing was quick to the point and an aggressive driver, but safe. Returning, it took a half hour to get a car to us and a pleasant but sedate ride into LGA. I will think again my options in the future.
Viator is a 3rd party, a.k.a. "middle man". After providing details, address, time and confirming multiple times... the ride never showed and when I called there was no record even though I had a confirmation and booking number.
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