All Inclusive Airport Arrival Transfer To Nyc/ Brooklyn/queens

On time communication and pick up. Good vehicle - new and current. Timely drive and drop off for 6 with luggage. Great experience.

Our driver was great and knew all about the city! He even let my parents join the ride!

This transfer could not have gone better! I received emails explaining how the process would work and they were true to their word. I received a text when the plane landed telling me where the greeter would meet me. She was holding a tablet with my name on it. She then notified the driver and escorted us out to the shuttle which arrived within a couple minutes. Seamless delivery to Manhattan. We had 7 in our group (4 adults 3 kids) and all our baggage. I highly recommend for large groups. The van was clean and smelled good. The staff was professional and courteous. It’s convenient that the tip is included in the booking.

The process was quick! The cost / value was exceptional! I definitely recommend them for group trips, they save me over $1,500. I will DEFINITELY use them EVERY time I come to NY

10/10! The van was clean, the driver was very punctual and friendly. They were early, texted their location and how we were to navigate to them after we got our baggage. They were right out the door with the van door open and standing outside of van waiting to greet us. Loaded the luggage and we all got into the van. Had a safe and pleasant drive. The driver also shared great information about New York as we drove to the hotel. Best experience!

The MERCEDES VAN that they advertise in this picture is not what you get it’s a best up old I’ve with ac that barely works and also that I had to request to be turned on. The smell in the van was god awful and I was traveling with my wife aunts and 3 nieces and nephews for the price we paid it should have been much better then what we got. I wouldn’t recommend anyone to get this service ask your hotel for an airport transfer it’s much cheaper better service.

Excellent and much needed service. We had peace of mind knowing we would be picked, taken to the airport on time, in a clean and comfortable vehicle. Our driver Mat (#115) is now a part of our family. He was so kind and knowledgeable about the route. He provided safe transport to/from the airport. We will use this reliable service again.

This is a great way to start our trip. Our driver was courteous and on time. We always spoke with this company because they are professional and make it easy for our vacation to begin.

So personable! He was able to ease our city anxiety

Good experience, flight was late but we were aptly contacted and adjustments were made

A very good experience, with my girlfriend, on this private ride from the NYC LaGuardia airport to Manhattan.

Someone accompanied me to baggage claim to retrieve my suitcase. The ride to the hotel was smooth and uneventful despite the rush hour traffic. I would recommend this service.

This was a great alternative to get from my hotel to the airport. The shuttle van was 5 min early and made 2 stops on the way to the airport which only added a few minutes to the trip. Would definitely recommend.

Driver was right on time. Great communication from driver and home office. Driver handled luggage for us. Took us straight to hotel. Super easy. Will use service again!

The pickup time said 1700 and we landed at 1620 and were ready to go at 1640. With much delay, waiting around, phone calls to the company, and even talking to the driver (who said we had to wait cause it was a shared ride, and it wasn’t btw) we eventually got picked up at 1732 which doesn’t seem bad but we were only here for two nights and now one is ruined. Will not be using or recommending this service again

This company was part of the package booked via Thomson Holiday. Arrived at jfk, no waiting transfer. Rang the company, told 10/20 minutes. Several other people also waiting. All in all, we had to ring 3 times. Should have been picked up at 1600, eventually got picked up at 1800. 2 hours later than scheduled! Return from hotel in times sq to jfk was with the same company. Due to be picked up at 1600, I got a phone call just prior to this saying it would now be 16.30. No transport arrived by 16.45 so I rang, I got transferred to the driver who wasn't best pleased I was ringing him direct(i didnt!) He told me the traffic was busy and he may not be able to get down our street and he'd be there in 20 minutes. No show so I rang again at 1700 to be told 10 minutes. Half an hour later I got a phone call to tell me to make alternative arrangements to the airport as the road was too busy for the driver to get down! Road wasn't busy, we'd been stood looking at it for over an hour waiting for pick up. Avoid avoid avoid. 2 hours late being collected from the airport and didnt bother to pick us up on our return journey. An absolute disgrace. A company that obviously knows how busy NYC is but doesn't allow for this on pick up times.

We just returned from our family trip from Asia, we had Airlink take us to the airport and return us with a private van. The service was perfect, driver was nice vehicle was nice. Highly recommend. Ben Shapira-Inwood, NY

Our assigned driver left us standing at the curb. We had to wait 2 hours for another driver to be sent to EWR from Manhattan. This is a very unprofessional organization.

Horrible pick up from JFK. Did not track my flight. I tried to call their customer service number but was on hold then disconnected. Driver finally called me and said to go to departures and tell him door number. He called to say he’s still in traffic. I stood upstairs waiting as no benches for 45 minutes . Finally another driver called and said he would be there in 15 minutes. I could have uber black like my friend did and been at the hotel before I even got into the car. Never taking this company again

When booking a trip to NYC, I chose this company because, per their website, they were a safe and secure company. Despite numerous negative online reviews, I prioritized safety since I was traveling alone with my two daughters for the first time in the city and moved forward with booking. At the time of booking, their website indicated that the driver would meet us at the Welcome Center. Upon arrival, we went to the Welcome Center and checked in with the person at the kiosk. They confirmed that AirLink transports meet there. After waiting for 10 minutes, I tried calling the company, but no one answered. 39 minutes after the scheduled pick-up time, I received a call from a random number. The person on the line claimed to be our driver and asked for our terminal. He said he had no information about our trip, not even my name. While on the call, I walked back to the Welcome Center staff and asked again if AirLink always picks up at the Welcome Center. She confirmed that it was the case. I informed the driver on the phone that I didn’t feel comfortable with him not having information about our transport. From there, another number called me, claiming to be with AirLink. They said our driver was outside and we needed to go outside. I expressed my discomfort about going out to a vehicle without the driver knowing any information, our confirmation number, our destination or even knowing my name. This person hung up on me. I did not go out to the vehicle and found alternate transport. Once I arrived at the hotel, via taxi, I called to share my negative experience and request, at a minimum, a partial reimbursement for my trip, but the company refused, claiming the driver did what he was supposed to do. However, this was clearly untrue. The driver failed to perform his duties, including arriving at 10:15 am and meeting us at the welcome center as per the booking. I diligently searched for a way to be comfortable with moving forward with this transport but the driver was unwilling to come inside and I was hung up on twice. The only person who offered reassurance was the welcome center attendant, employed by the airport and not AirLink. She continually confirmed that the driver should have been inside to meet us and empathized with my hesitation to venture out to the vehicle. I acknowledge that fear is subjective, and I understand that I’m from a smaller town and was in an unfamiliar environment. Additionally, traveling with my two daughters heightened my caution. Nevertheless, if AirLink had adhered to the booking procedures, the driver had been prepared, punctual, and had my confirmation information, the trip would have been smooth and successful. The return trip to the airport would have also proceeded as planned. I am deeply frustrated with this company on multiple fronts. However, beyond my personal concerns, their risk management team should be deeply concerned about the potential safety issues in this situation. Despite my repeated attempts to contact the company for a discussion, I have received no response.

Very good service, particularly when I had to change the address of my destination en route because of a problem with the lodging - the driver was patient and efficient. And the price was definitely right - from Liberty to downtown - less than $40.

Our flight was 40 minutes late. Richie wrote on Whatsapp that it's okay, we'll be waiting for you in the waiting area. Richie was waiting there with a sign and carried our suitcases to a large SUV. The ride to Manhattan went really well. Very friendly and safe service. A ride worth the price.

The drive was great, after we were delayed through customs we found him very friendly and accommodating .really great service, many thanks

Antoine was great driver ! Easy and safe ride! Thank you for a fun ride even in crazy traffic ! Definitely would hire again !!

Fantastic experience! Antoine was on time, personable, a dependable driver and a great mix of conversation and silence. 100% recommend.

Driver was about an hour late. Only called me after I called the dispatch twice. No sign with our name on as advised to surprise my daughter. Was not a black car but a bright blue suv. Nice car and nice Driver. He was very good in traffic.

Poor! Over-priced! Avoid! Booked for a seamless transfer - after almost 2 hrs in borders queue the dispatcher had gone home and the phone line to find our car did not pick up. It took hours for the SUV to arrive. A cab would be better. Don’t bother with this company - there is no customer service at all!

The driver was not at the EWR air port. We had to make a lot of calls and finally you got a extra driver and we had to wait for 1 hour until he arrived the air port. I payed for “pick up” with name at terminal B. Really bad !!!

Very good service, especially as we had a 2.5hr wait to get through passport control. They kept in touch, we’re fully flexible with timings and very helpful

Perfect transfer, safe and they bring you to your Hotel directly. Just sit down and relax and enjoy the view

Great driver, he waited almost 2 hours since our flight was delayed. He took us to our destination quickly since we got there at night. The SUV was clean and elegant.

Do not use this company - they are VERY unreliable. I booked transfers via BA and called as instructed 24 hours prior to departure. An agent confirmed the pick ip time (03:15 am) - by 03:30 no show I called the company yo be told my transfer had been cancelled. I did not receive any prior warning. The agent was very unhelpful and when I asked for a manager / insisted they arrange a car for me they hung up. The transfer upon arrival was also a shambles - no one was there and we had to call. After waiting on hold for over 20 mins my call was ended. They eventually showed up and the journey to our hotels (shared shuttle) was nothing short of a miracle in terms of arriving in one piece. He was a terrible driver, driving far too fast.

I had to ask in airport for assistance to contact the company to inform them we had arrived and to ask where we would be collected and what type of vehicle . Once the driver ( Val ) arrived otherwise he and the journey to hotel were excellent

Stay away from them!! After 1:30 hours of waiting and repeated calls to the dispatcher, no driver showed up. Respect to the dispatcher that sent us a private SUV, who luckily for us, had a cancellation. Otherwise we might still in the airport.

Fast contact to driver and while temperature outside was -15‘C, we could wait inside. Old car but excellent service. Thank you

Great service with a friendly informative driver, would definitely recommend to anyone. So easy to contact and arrange pickup

We had to wait about 20 minutes and also make a phonecall to ask where they were. Not what we expected.

Private taxi good trip to the hotel would recommend to organise before visit takes a lot of strain of the journey

On time meeting us the 4 of us at JFK driving us to Manhattan and returning us back to JFK the next day. Clean, safe car. The driver was focused on driving in hectic, busy roads. He know his stuff about Terminals-since we had 3 different airlines. So thankful we made it safe and relaxing!

You need to speak English for this experience. Too bad ! They were supposed to meet us at the muggers but the plane had 45’ late…. Si I needed to call

My driver was very helpful and on time. He got me to my destination as quickly as possible despite the traffic. I could tell he cares.

Website directions are wrong. There is no ground transportation desk. There is no man in a red jacket. There is no sign to tell me what floor to wait on at the airport. Called twice was told to wait ten more minutes. Still no driver.

When we arrived at the JFK area for ground travel, we were surrounded by people going every direction. It was quite frightening!! A simple call to number found in my email assured that we connected to the right driver. I was given driver’s name (Abraham) & transferred from dispatcher to driver. He talked to me until we could meet. We felt safe and confident that this reservation was best for us!!

Our flight came in after midnight, luggage got in late didn’t end up getting out till 1:30 am, the driver was right there outside the baggage claim!! And to top it all, the street for our hotel, Intercontinental Time Square was closed off for some police activity, he helped got the hotel staff and helped with the bags. He was just a great help. I am bummed that I am not able to remember his name, but I know is from Trinidad! He is a great asset to your company! Thank you!

Our meet and greet man- Richie was great, unfortunately our flight was delayed arriving, but Richie was still waiting for us, thank you. However the SUV vehicle I ordered was not. Ended up with just a standard car, very disappointed. Won’t be using this company again.

Driver was not inside the terminal to meet us. Had to make a phonecall to ask for any info on our transfer. Got the impression that they were not expecting us.

Amazing service! The greeter was waiting with a sign. Helped us with the 15 suitcases we had and got us to the driver. The driver was also amazing. Very friendly and helped us a lot with the huge load we had we us. All and all the best experience we had with transportation in NYC.

Excellent and professional service, helpful staff and made our transfer from JFK to NYC enjoyable and easy...

I booked this transportation thru supper shuttle the reservation as with go airlink- we arrived in Newark with Fast pick up. Driver very nice and professional and van very comfortable. Our return trip was from or Manhattan Hotel to JFK the driver was early and we appreciated that as there was a lot of traffic. He knew the back roads which shortened our ride which we also appreciated---We had 6 coming in and out going out. Vans very comfortable and plenty of luggage space. I highly recommend this service. I did a lot of research before booking and I realize everyone is short handed. We had no issues with this service