St. Paul's Chapel, New York City’s oldest public building still in continuous use. Just one block away from the 9/11 attacks, it survived the falling building & debris. St. Paul’s Chapel served as makeshift rescue center. The iron fence became a bulletin board where family members posted notices of their missing loved ones.
The outside structure of the World Trade Center Transportation Hub, is the subway entrance and extensive shopping center. The name comes from the strip of windows, or skylights, along the spine of the roof. Oculus is the Latin word for “eye,” which, in architecture, refers to a round or eye-like opening with a view of the sky. Take a look up through the windows, and you’ll see Freedom Tower.
Enter the 911 Museum with exclusive skip the line access. Admission to the museum is only included if that option is selected.
A very good your tour to pack in the Statute of Liberty, Ellis Island and Ground Zero. Our guide, Gayle, was very knowledgeable, nice and pleasant. She made the tour both interesting and fun.
My husband and stepdaughter loved their tour on 9/12 . First time to NYC They raved about the enthusiasm and knowledge of the guide .
Cesar was very knowledgeable and a great tour guide. Lots of information about memorial I did not know!
The experience was great after I bought a ticket to the museum after being ripped off by Viator, I paid almost 200 for tour and optional museum which i learned meant the tour guide had our museum ticket, we were ghosted by the “tour guide” as we went to the listed 24 state street start point but there was no tour guide?? Everyone Ftom the uber driver to the statute of liberty tour guide which was there was telling us that memorial is another place, we waited and waited and eventually took uber to correct place spent more money and bought tickets there, I have used Viator in Chicago, New York and was planning on using it in Tennessee and Vegas lsyervtjis month and year but not now! I will never use this service again and I’m going to see what can be done to recoup my $180 and let everyone know what happened so other unsuspecting travelers don’t get caught in this scam. Additionally, I requested a refund after it was clear there was no tour beginning at that location and they did respond with a phone number to call …. Which was unreachable, thanks but no thanks to Viator
Martin was our tour guide. He was phenomenal. His knowledge of the history was incredible. if I could give more than 5 stars I would.
I was given tickets for the 9-11 museum and when I tried to use them the museum said they had already been used. I contacted viator and they said the vendor refused to provide a refund. The vendor attractions4us has horrible reviews online and would not use them. I am also aggravated that viator is sponsoring this company and then did not support me, I will not be using viator in the future.
Great Guide very insightful and knowledgeable and made the tour a personal experience for us both he deserves a pay rise.
I believe due to the actual 9/11 activities there was quite a bit of confusion I first scheduled our tour for 11:30 then was notified it was changed to 1:30 arrived but was told by police that it wasn’t opening until 3pm unfortunately had other plans later contacted the sales people to cancel or credit to today they said they couldn’t do that so that was a waste of $200.very very disappointing
Wonderful and informative tour. Our tour guide, Leanne Littlestone was extremely knowlegable and enthusiastic on the history of New York and 9/11. The pace was very good for us and the group (five in total) was kept together. Group size was perfect for the tour. I would recommend this tour and especially the tour guide to anyone visiting New York and wanting an insight into the city's history.
Nina was a wonderful guide who taught us some history on the way to the memorial. As an American, I felt I needed to see this memorial in my lifetime. I remember 9/11 but the museum brings back the feelings I had when it happened. Glad I went, will never forget.
Whole tour was great and the tour guide was a walking history book. Very well done. Thanks again! The entire family really enjoyed the tour.
Cesar was great. He lived in New York 30 years and had great insight to the city. Nice tour of the surrounding area before viewing the World Trade Center grounds. Learned lots of fun historical tidbits.
Leanne littlestone our guide was amazing. So informative and made everything exciting Highly recommend her
Although weather wasn’t cooperating our tour guide Fabrice was excellent. Very knowledgeable with history !!!
The tour guide left without us. We arrived in the church place and time for the start but no one around
The tour was very disappointing because my son had just gone on the tour a couple weeks before and raved about it. First of all, your description says it’s approximately 2-4 hours. Our tour was 43 minutes. When it ended after 43 minutes, I asked our guide, Nina, if we had been on the wrong tour because I was expecting it to be quite a bit longer. The response was a simple shrug of her shoulders. I asked a simple question, which she was unable to answer. And there was absolutely no personalization based on her living in New York at the time. I think we could have done a better job on our own, with one of the many online guided walks.
We were booked for our tour on July 26, but because of our flight being delayed we missed the tour but was still charged for the tour because of the 24 hour cancellation policy They accommodated us the next day without a charge. Our tour guide Vivian was absolutely excellent. I highly recommend them.
The guide was very knowledgeable, articulate and flexible. There were some logistical issues brought on by one of our party who was having physical difficulties and the guide did a great job bringing the parts of the group together and making it a successful experience.
Excellent guide. Thorough presentation of the American history. Focusing on the essentials. Learned a lot:
Gail was terrible. So disappointing. We were done in one hour. Minimum information was given. Example: walking by the Bull, we had to ask about it, otherwise, nothing. My son and grandson went on Statue of Liberty tour today. Their guide imparted so much information about 9/11 on that tour that we never got from Gail. So disappointed, as 9/11 tour was the reason we came all the way from California. Time for her to retire.
It was a great jumping off point for our lower Manhattan escapades. We followed this with a ferry ride to Liberty and Ellis Islands, and continued the day by checking out Wall Street, City Hall, and a walking the Brooklyn Bridge. Check out Liberty Bagels too. 😋
We had an informative and engaging tour with Vivien. Recommended for anyone who is interested in hearing a more personal perspective on the events of 9/11.
Simply bad! Booked through TUI Experiences, there was already some confusion in advance about when you should be where. The voucher lists various meeting points - when I asked, I was suddenly told that you could go straight to the museum, etc. I had booked 3 attractions in New York - but in the end I couldn't get into ANY of them. QR codes were missing and the provider was unreachable - neither for me nor for TUI. No one had ever seen a voucher like that on site and we were ultimately refused entry every time. Really poor - better to buy it directly on site, it's cheaper too. Pure rip-off.
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email