I stayed here for 3 nights near the end of September. My room was very clean and well appointed. More importantly, the location is fantastic and can't be beat. I want to extend a very special shoutout to Jeremy (Jerry) Ng, the assistant front office manager, for assisting me when I had some issues with the wifi. I would absolutely recommend this hotel off of the basis of his ability and willingness to resolve problems when they arise. 5 star service.
We had a great time staying at this Even hotel in Midtown East. The location is excellent, near lots of things but down a quiet street. The rooms were a little small but that’s certainly expected anywhere in NYC. The cleaning staff were diligent and cleaned the room and restocked it daily. The front desk staff were friendly and attentive. The restaurant staff were so friendly and accommodating. We would definitely stay here again.
We had an absolutely wonderful stay, and it’s all thanks to Maria at the front desk! From the moment we walked in, she was incredibly welcoming, professional, and attentive. Not only did she manage to get us checked in early after a long day of travel, but she also went above and beyond by upgrading our room and ensuring we were placed in a beautifully quiet area of the hotel. It made a massive difference in our comfort. Maria is a true asset to this property, and her exceptional hospitality did not go unnoticed. Thank you, Maria!
We snagged this hotel as a great deal with our Chase points, and it was the best! We arrived pretty early (by 11:30am) and they were able to accommodate us and get us into a room right away which was greatly appreciated. We received a couple complimentary drinks and were able to use those for a beverage of our choice from their market. We didn’t interact a ton with the staff, but everyone we did interact with was incredibly friendly and accommodating. Will absolutely look to stay here again next time we want to stay in the city!
I spent over $500 for a two-night stay (June 20-22), and unfortunately, it turned out to be one of the worst hotel experiences I’ve ever had. When we arrived, we found the bathroom in the condition shown in the attached photos—hair everywhere on the floor and walls. We immediately returned to the front desk, reported the issue, and requested another room. We were told that no other rooms were available, so someone was sent to clean the bathroom. Unfortunately, the cleaning did not resolve the issue. The bathroom still had hair on both the floor and the walls. I attached the photos uppon our arrival as well as after the cleaning, showing that the problem remained. Because of this, I never felt comfortable using the bathroom during my stay. The hotel offered another cleaning the following day, but after seeing the results of the first cleaning service, I had no confidence that it would make any difference. What disappointed me even more was how the complaint was handled. I requested a refund for the first night’s stay, and the Front Office Manager instructed me to contact Expedia because that was where I had booked, explaining that Expedia would coordinate the request with the hotel. I followed those instructions, but Expedia later informed me that the hotel had declined the refund request. I’ve attached both the hotel’s email directing me to Expedia and Expedia’s response. I also contacted IHG Customer Support. Although they acknowledged that the room should never have been provided in that condition, they ultimately supported the hotel’s decision, stating that cleaning the bathroom and removing the amenity fee satisfied the IHG Hospitality Promise (despite the fact that the bathroom stayed dirty even AFTER the cleaning and the fact that they DID charge us the amenity fee of 1 night of $32.66). I’ve attached screenshots of those conversations as well. So although they stated: “it was a miss that this room was provided for us” yet they refuse to refund its cost?? I chose this hotel because I trusted the IHG brand and expected a much higher standard of cleanliness and customer service. Instead, I experienced a dirty room, an unsuccessful attempt to remedy the issue, and a disappointing complaint process. Unfortunately, this fell far short of the standards I expected from IHG hotel. I would strongly advise anyone considering this hotel to stay elsewhere.
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