The Pearl New York

10/10 Exceptionally comfortable and spacious rooms that are kept spotless. The beds guarantee a great night's sleep, and the hotel ambiance is calm and quiet. On top of that, the staff is wonderfully friendly and highly efficient. ​The location is unbeatable—Times Square and major subway lines are right around the corner (less than a minute's walk). Absolutely worth every penny! A quick note on breakfast: Options are fairly limited and there are no hot items. While this certainly didn't spoil our experience, it is an area that could definitely be improved.

We had a wonderful stay! The room was spacious and comfortably fit our group of 3 adults and 3 kids. The price was fantastic for the location, making it an excellent value. Breakfast was good, and adding a cereal option would make it even better. The staff was helpful, and although parking is about 3–4 blocks away, it wasn’t a problem. We would definitely stay here again!

We randomly found this hotel through our credit card company’s benefits, and I’m so glad we did! We got a Deluxe Suite, which turned out to be perfect for our family of four. It’s honestly very roomy, especially for a NYC hotel room. The entire hotel was clean and comfortable, and all staff were friendly and helpful. Be advised that rooms on lower floors get a lot of city noise at night, so you might want to bring earplugs. The included continental breakfast was a huge bonus, and I thought it was great that they labeled kosher and gluten-free food for people for whom that’s relevant. The location of The Pearl Hotel couldn’t be beat. You are in the heart of the theater district and very near Times Square. We got around very easily by the subway station on the next block, and via bus lines two blocks away. Of course, there’s tons of shopping and dining immediately around the hotel. We travel to NYC regularly, and this was our favorite hotel. Our stay at The Pearl has made us loyal— we will definitely be back on our next visit to the city.

Disappointing. We arrived late at night having travelled for nearly 20 hours only to be told they had over-booked and didn’t have a room for us. Then they tried to put us in a different hotel in a king size bed - three adults! Then they miraculously found us a room after all. Not a great start especially as we had booked weeks ago and they had plenty of time to sort this out. Decor is tired and dated. No drinking water anywhere in the hotel apart from one very old expensive bottle in our room for 8USD! No water fountain even. Breakfast supplied on cardboard plates and with plastic cutlery. Ugh. Most of the staff were lovely however - smiley and helpful. But I do not recommend this hotel at all. So many others in the area do it much better at a similar price.