Jw Marriott Essex House New York

An Exceptional Stay at the JW Marriott Essex House New York — A Team That Truly Cares ⭐⭐⭐⭐⭐ Our stay at the JW Marriott Essex House New York on October 8 and 9 was absolutely wonderful. What made this experience so exceptional was not just the beautiful hotel, but the people who work there. Every interaction left us feeling welcomed, cared for, and genuinely valued. I would like to recognize the front desk, the lounge and restaurant team, housekeeping, and everyone who contributed to making our stay so memorable. The warmth, professionalism, attention to detail, and pride in their work were evident throughout our visit. To the two front desk employees who checked us in and out: Both of you made such a wonderful impression. You were personable, welcoming, and genuinely engaged. It was clear that you took pride in your work and truly enjoyed what you do. That kind of authentic hospitality makes all the difference and reflects beautifully on the hotel. To Lucille, or Lucy, who helped me arrange transportation to the airport: You deserve a very special mention. You went above and beyond to help me, and I am so grateful for your kindness, patience, and willingness to make sure everything was taken care of. You turned what could have been a stressful part of traveling into a smooth and reassuring experience. Thank you for going that extra mile. Housekeeping also deserves recognition for the care and attention given to our room, 1144. The lounge and restaurant staff contributed to the wonderful atmosphere and made us feel welcome throughout our stay. Please extend our sincere appreciation to these teams as well. To the person reading this review, I have one very important request. Please take the time to identify the two front desk employees who assisted us with check-in and check-out, along with Lucille or Lucy, who helped arrange our airport transportation. We stayed in Room 1144 on October 8 and 9, and I sincerely hope you can determine who these wonderful individuals were so that their outstanding service can be acknowledged personally. Employees like these are the heart of true hospitality. They cannot be replaced by beautiful surroundings alone. They create the experiences that guests remember long after they leave. Thank you to the entire Essex House team for making our New York stay so special. Your employees are a tremendous asset to Marriott, and I hope management recognizes the exceptional people who made our visit such a pleasure. We would absolutely love to return!

Our stay at JW Marriott Essex House New York was truly wonderful, and we left with such positive memories of both the hotel and the exceptional people who made our visit so special. From the moment we arrived, we felt welcomed and well taken care of, and our entire experience exceeded expectations. One of the highlights of this hotel is its outstanding location. Being situated right next to Central Park is simply incredible and makes it a perfect choice for anyone visiting New York City. It was such a pleasure to step outside and immediately be so close to one of the city’s most iconic and beautiful landmarks. The location also made it easy for us to enjoy the surrounding area and explore the city comfortably. We would especially like to recognize Mrs. Yamira at the front desk, who made a fantastic first impression and set the tone for our stay. She assisted us with a smooth and efficient check-in and took the time to explain everything clearly, which made us feel comfortable and informed right away. Her professionalism, kindness, and attention to detail were truly appreciated. She did such an amazing job that we were inspired to make another booking for next year immediately, which says a lot about how positive our experience was from the very beginning. Our room with two beds was another pleasant surprise. It was relatively spacious by New York standards, very clean, and comfortable throughout our stay. After busy days in the city, it was wonderful to return to a room that felt relaxing and well maintained. Breakfast at the hotel was also a standout part of our experience. The à la carte breakfast was outstanding, with delicious food and excellent service that made each morning feel special. We would like to thank Daniella and John in particular for making our breakfasts unforgettable. Their friendly and attentive service added such a warm and personal touch, and they truly helped make our stay even more enjoyable. Overall, we had a fantastic experience at JW Marriott Essex House New York. Between the unbeatable location, comfortable accommodations, excellent breakfast, and above all the remarkable service from Mrs. Yamira, this hotel left a lasting impression on us. We are already looking forward to returning and would gladly recommend this hotel to anyone looking for a memorable stay in New York City.

We were so pleased with our accommodations at the JW. The lobby smells amazing with the location allowing you to see central park from a great view. The rooms are spacious and clean. The execute lounge is relaxing and has great food options all day long. The staff is remarkable! So friendly and professional and attentive. Every single person I came in contact with. The bellman Steward, front desk Anna, Clinton housekeeping, Daphney guest relations, and executive lounge Al, Guilette, Robert, Omar and Eliana! We were treated like family. We thank you so much for your unforgettable hospitality.

Great central location, outdated rooms. Basic rooms are new york sized but feel dated. could use a carpet refresh. Service wise in the executive lounges is subpar. Never been to one that asked me to self serve. (not an expected behavior but was asking for where the hot tea is and the staff just pointed and directed at vaguely to a counter without walking over to it to show where it is.) in hospitality I would say; at the very least walk over and gesture to where it is and offer to help. Gym itself is also outdated and smaller side. nice that It has a sauna and steam room in locker rooms though. executive lounge itself overall is a nice vibe. not worth the ticket of $800--1200/ for standard room. have come across more helpful staff in a 3-4 star hotel for fraction of price. prob my most disappointing stay.