Intercontinental New York Times Square, An Ihg Hotel

We had a wonderful stay at the InterContinental New York Times Square. The staff was friendly, professional, and very helpful throughout our stay. We really appreciated the room upgrade, and our room was beautiful, comfortable, and well-maintained. The hotel's location was excellent, making it easy to explore the city and enjoy everything nearby. Everything about our stay was pleasant and convenient. Thank you to the entire team for making our visit so enjoyable. We would definitely stay here again!

Good location for walking to the various Broadway shows and several other sites. The higher floors have nice views of the city. The bed was very comfortable. The breakfast buffet at the Stinger had a good selection. The dinner was good too. The blackened salmon was well cooked and really tasty. We enjoyed our server, Nick.

Stayed here in July and August with three weeks travelling in between. Great location with lots of New York sites within easy walking distance and a Subway station next door. The room was spotless and the breakfast excellent . Without exception the staff were efficient, helpful and very friendly. A big shout out to the "Doormen" whole apt i to action as soon as our taxi stopped to deal with our luggage and welcomed us back to the hotel each time we went out. They are a mine of information about New York and arranged a hotel car to take us to Brooklyn Cruise Terminal when we left -both car and driver kept up the high standard we experienced throughout both stays. (Doormen" is in inverted commas as it is too small a word for the revive they provide!) Would be my first choice should I come to New York again

Summary: Spacious rooms but outdated, terrible service, unresolved issues, and no attention to special occasions. Definitely not the luxury experience you'd expect from an InterContinental. We booked this stay for my wife's birthday and her first-ever trip to New York. I informed the hotel almost two months in advance and even contacted the concierge a week before arrival requesting a small birthday setup. The concierge never responded, and throughout our stay, not a single staff member even wished her a happy birthday. The biggest issue was the room's AC. It would alternate between freezing cold and unbearably hot. Three different "engineers" visited on the first day but couldn't fix it. At 4 AM, after another sleepless night, I had to go to the front desk, only to be told the hotel was full. After escalating, we were moved to a lower-category room—which had the exact same AC problem. The poor service didn't end there. One of my garments wasn't returned by the laundry team before checkout, and despite repeatedly requesting the shipment tracking details after leaving, I still haven't received them. I was also charged the Destination Fee even though the front desk had confirmed during checkout that it would be waived because of the multiple issues we experienced. The rooms are large, but they are old and in desperate need of renovation. More importantly, the guest service is far below what I'd expect from an InterContinental. Between the unresponsive concierge, unresolved maintenance issues, laundry mishandling, billing discrepancies, and complete lack of attention to a special occasion, this was one of the most disappointing hotel stays I've had. There are plenty of better options in New York at this price point. I would strongly recommend staying elsewhere.