Hilton Brooklyn New York

We were disappointed in our recent stay at the Hilton on Schermerhorn St. In our view the hotel has management and training/hiring issues: On Sunday morning September 13 when I asked Rick, the supervisor on duty at the front desk, for a luggage scale, he replied, "We're not an airport." A reliable luggage scale costs $20. A hotel that charges $500 per room should have a luggage scale at the front desk. If the hotel doesn't have one and a guest requests one, the hotel employee should simply apologize for not having a scale. Several times during our stay, cleaning staff with large bins rushed ahead of us to enter elevators, leaving us to catch the next elevator. If the hotel does not have a dedicated service elevator, cleaning staff should always give priority to guests waiting for an elevator. To make matters worse, on September 12 and 13, one of the two guest elevators was out of order. Early morning on Sunday, September 13, when we left our room for the day we hung a "please service room" sign on the corridor-facing door handle. When we returned after 4 pm the room had still not been cleaned, and I had to go hunting for the cleaning staff to remind them to clean the room. When it was raining hard during our stay, we asked the front desk whether umbrellas were available, we were told that the hotel does not have umbrellas to lend to guests. A hotel that charges $500 per room should have a few umbrellas available for guest use.. To be fair, we found the staff in the hotel restaurant and certain front desk staffers affable and efficient. However, there's much work to be done in this Hilton before we'd be tempted to stay there again.

A Hilton of this size having a maximum of two people working the front desk (75% of the time it was just one person) is crazy. One elevator was broke the entire 3 night stay we were there. Effectively meaning we shared one elevator with all the guests and housekeeping. Rooms were meh. Booked two rooms and the AC stopped working in the middle of the night of our last night. The lack of a fan in the bathrooms is reminiscent of old hotels in Europe where everything fogs up instantly and is wet the rest of the day. It was like pulling teeth getting a late check out on a Monday of all days. As a diamond reserve the 4pm GUARANTEED is basically call and they’ll give you noon and then call again and they’ll give you 1pm. Executive lounge is a joke. I walked in and it was all employees hanging out with no where to sit. Wouldn’t stay here again.

The young girl at the front desk was very nice she was wonderful at her job and she was very pleasant and helpful I don't know her name. Rick was friendly and I I dropped an earring into sink and maintenance how to come and get it out and Julio was absolutely amazing. I got a salad with salmon I was there it was like 35 bucks sleeping arrangements for comfortable quiet very clean ballet was easy to work with I highly highly recommend this facility

Mary was very helpful! She was coordinating and helping us even before check in. The beverage credit is a nice plus, and they were able to accommodate an upgrade and a late checkout. Executive lounge had snacks and beverages. The rooms are standard but comfortable, I enjoyed the view I had. Location is okay. But most important is feeling like a valued guest and that is how I felt here.