Hard Rock Hotel New York

This hotel is in the best location and absolutely recommend it! They game me, my wife and kids all the things we needed and always greeted us with a warm welcome and smile. We felt safe because there were so many security guards and it was really fun because we always loved seeing the celebrities on the floors! My kids were so sad to leave and wished they lived there! I one hundred percent recommend this hotel and the if you want to be close to Times Square then book this!😊

I stayed here for Labor Day weekend 2026.. This is a very nice and comfortable hotel. The rooms are squeaky clean and the entire staff is so nice. One person that made my stay excellent was David the valet parking attendant. He took very good care of my vehicle and always greeted me by name from the moment I introduced myself. I will be staying in this hotel from now on.

Four nights spent at the hotel, excellent location, very nice rooftop, nice rooms (not too small for NYC), very attentive staff. During a rainy day, they even let us take umbrellas (that we gave back) without hesitation. Great customer service! Overall a great experience even if one night (on Saturday) was a bit pricey ($950 with taxes).

Hotel is clean and elegant. Location is close to Times Square and many subway stations. Rooms are tight, but it was somewhat expected given the location. Do not stay here if you are with Accor. They do not recognize any status you have with Accor. When I brought up my confusion since I booked with Accor, the front desk rolled their eyes. They told me Accor is the problem and that they can have a manager come over to repeat to me that the Accor status does not mean anything. In the middle of my stay I was sent a message that asked what benefits I had originally expected to receive to see if any accommodations could be made. After giving a list, there was no follow up or acknowledgement to my response. At least telling me that they are unable to accommodate would have been appreciated. If you come in late at night, make sure to have your room key in hand. Multiple nights I had security yell at me to leave while I searched for my key in my purse. They may have a problem with unwanted guests entering. Overall, the environment was unwelcoming and the staff seemed to lack the ability to problem solve . Also, the staff seemed to know that Accor does not disclose that there is a destination fee ($40 per day) during booking and still failed to communicate this fee during check-in. When I asked about the charge the front desk was more than happy interrupt me to blame Accor, remind me that they are not Accor, and tell me they can bring a manager over to tell me I have to pay it. I do not recommend this hotel and would urge Accor to cut their partnership as this location does not meet the luxury brand standards or expectations.