Fairfield Inn & Suites New York Manhattan/times Square South

I've stayed here twice so far, and both times I've had an exceptional stay. The staff are great, rooms are very clean and quiet, and the location is perfect if you are traveling by train. Elevators do take a bit at peak hours of the day, but not at all a reason to avoid - just plan a few extra minutes if you have a tight itinerary. I've also checked bags here before going out into the city and had a great experience. Well worth your money if you want an easy and comfortable stay in the city.

- The hotel is in an excellent location in Manhattan. - Close to public transportation, including subway and bus stations - The staff were friendly, welcoming, and helpful. - There are not enough elevators, especially during peak hours. - The room and bathroom were a good size. - There is no bidet or bidet spray in the bathroom. - The breakfast was average. The menu was the same every day, with limited variety. - The hotel was clean and well maintained. - One thing I didn't like was having religious books for only two religions in the room. I don't think this is suitable for guests from other religions or those with no religion. - The hotel is also quite expensive.

One of the busiest hotels in Midtown Manhattan, but it has the kindest staff around! I have stayed here a few times in the last year and it is truly one of the best hotels in Midtown. Marriott's customer service remains top tier which is rare in today's world. This hotel is run efficiently and is busy at all times, but you still feel welcomed and taken care of. There are 2 sets of elevators depending on your room, and they run efficiently. The rooms are clean and modern, the bed was extremely comfortable and the tv had a lot of stations to choose from. I appreciate that deliveries never get lost and are kept in one area whether you are ordering food or groceries. I've had issues with this at other hotels. I also have to shout out the free breakfast- not only is that hard to find today as included with a stay, but it is a legit, full room with both hot food items and cold food items, drinks and enough for the massive amounts of people that are there at one time. I also appreciate that their hours for breakfast go to 11 am for those of us who are not early birds. To run this for 4-5+ hours requires an extremely efficient staff, and they have mastered this. I would always choose this hotel if its available!

​To be completely honest, I didn’t know what to expect coming in. Because it was a Fairfield, I wasn't anticipating a luxury or top-tier experience, but they completely exceeded my expectations from start to finish. ​Every staff member (except one) was phenomenal, but I especially want to give a massive shoutout to Jeffrey! I ran into a couple of hiccups during my stay—I was initially promised a room upgrade that didn't go through (by the one staff member that completelydropped the ball), and I had persistent issues with my room door failing, which meant frustrating trips back and forth to the lobby. However, the way the staff handled it made all the difference. They communicated clearly, took full ownership, fixed the issue, and were incredibly kind and generous with perks to make it right. True top-tier hospitality is defined by how a team handles a bump in the road, and this team handled it with pure grace. ​A few highlights that really elevated the stay: ​Marriott Member Happy Hour: A wonderful, unexpected touch! They hosted a complimentary happy hour every day with wine, beer, and drinks, which was a fantastic way to unwind. ​Daily Breakfast: A pleasant perk to get something quick and filling in your belly before heading out to explore the city. Though there was some room to be desired. ​The Location: Tucked away on a quiet street in Times Square South. I loved this because I never had to deal with late-night noise or the chaotic energy of the city. Note: If you want to be right in the middle of the action, be prepared for a 15–20 minute walk to reach the core heart of Times Square, but for me, the peace and quiet was a major plus. ​One Important Note Regarding thier Beds: The mattresses here are extremely firm. If you suffer from lower back pain or muscle tightness like I do, the firmness might be a trigger for you. Unfortunately, my sciatica flared by day 3 big time and I could immediately tell I was at tisk the moment I laid down on night 1 because of how hard. I'm still suffering from the flair up and I've since checked out. Future travelers need to keep this in mind when booking. Oh, and yes - believe the reviews about the elevators. They are very SLOW. . ​However, despite the minor bumps and the uncomfortable bed, the warmth, generosity, and stellar service from Jeffrey and the entire team made this a 10/10 experience for me. I would definitely recommend staying here and would gladly return!