Citizenm New York Times Square

One of the ladies at the front desk was terribly rude. A young lady with heavy eyeliner. If you see her, go somewhere else! The room was clean and the bed was very comfortable, and the shower head was great. Everything else was bad. There is no view whatsoever, because the bed is blocking the wall so you can’t look down. The room is extremely small and uncomfortable. There was an accessible bar behind the toilet that prevented the toilet lid from going up all the way, so if you need accessibility, this is not the place to go. Also, the tv is way too high and on the other side of the bed, so no luck watching tv. The tablet that controls everything doesn’t work properly. The sink was clogged. The breakfast was good but way overpriced for what it was. The rooftop bar has nice cocktails, but it’s always empty. One elevator was broken and sometimes it took a while to get one.

All Marriott hotels start at 5 stars for me and then I just notice the things that are not as good as other Marriott I've stayed and start removing stars from the review bars on where this Marriott stacks up too. For this Marriott the location is excellent if you are going to watch a show on Broadway. Very convenient for the play and also get a subway to anywhere else you have to go. The rooms are generally very nice and this hotel also has everything connected and controlled through a tablet which is very appealing to me. They also have a nice bar right in the hotel that is open till late. The only downside is the size. Now hotels in major cities like this like New York or Tokyo are small and pricey. Two things that can sort of negatively affect your opinion but considering they are all like that in the area, you have to compare accordingly. The only real downside for me is that the toilet is literally next to to the shower to the point that you could shower while using the toilet (I took a picture of my hand holding the shower handle on top of the toilet seat as a joke) and the sink is outside to wash your hands after using the restroom. I feel that they could have done a better design for this to avoid it. It didn't appeal to me and it's the only thing keeping me from giving this hotel 5 stars. I will probably stay here again when I go to watch another play.

Stayed here for a quick weekend getaway with my husband. The location was perfect with a quick walk to Times Square and multiple places to eat nearby. Check in and Check out was smooth and simple. The room was clean and very modern. I loved the layout and everything about it. Definitely reminds you of a cruise cabin, but no complaints. We loved it (Especially the blackout curtains)! As far a customer service, kudos to the staff. Evon and Leslie made my stay perfect. From hospitality to local recommendations these two were heaven sent! If I have to stay in Times Square in the future, I would definitely return.

The CitizenM in Times Square is a great place to stay if you’re looking for an affordable, clean hotel that’s located in Times Square. The rooms were clean and the beds are XL King beds and so comfy. I also liked that everything in the room (lights, shades, etc.) was controlled by an Ipad. My only complaint about the room, was the door/ walls were really thin. I could hear people in the room next to me opening and closing their shades and it felt like people passing by my room were in my room lol. The bar/ lobby area is so cute and cozy. I spent most of my time out of the hotel, but it was a great place to end the day. Also, the staff is amazing, particularly CJ and Grace. They were so welcoming, personable and helpful, it made the stay even better. Overall, i’d really recommend this hotel and i’d be back!!