Loved our 5 night stay here! As expected, room was a little small but it worked great for 2 people and they provided a lot of storage space. Staff were all friendly, Altair bar was great, they have a photo booth (not free), mini fridge built into the clothing rack, great views. Also conveniently located about a 5-10 minute walk from the subway station. And there was also a lot of great local food around! Easy walk to Times Square. I’d definitely stay here again.
Arlo Midtown
Address: 351 West 38th StreetAvailability
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Facilities
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When I tell you, from days prior to my stay, my experience was already top notch with the option to communicate with concierge team via text. But going in.. I mean.. how can I go anywhere else? Such an amazing welcoming team from the front desk, to the cafe, room service, and the restaurant too (shout out to Sunil!). Just.. spectacular. I felt as if I were able to enjoy my stay because they were so attentive. Just amazing. Will be coming back and bringing them cake
Arlo Midtown is a little gem in the heart of Manhattan! I was looking for a special place to celebrate an important day with my partner, and I had fallen in love with a room with an incredible view, seen in the reviews. Since I couldn’t find that exact room type on the website, I booked a standard king room and sent the hotel a message explaining this. At check-in, the staff told us they had kindly upgraded us to that very room, and it truly felt like a dream. The view was amazing and made our stay unforgettable. There was a bit of a wait for the room, but they kindly offered us drink vouchers to apologize, which we really appreciated. We also had dinner on the rooftop with a beautiful view, and the à la carte breakfast at their restaurant was delicious. The only small downside was that we arrived 10 minutes late for our rooftop drinks reservation and they didn't seat us. We were a bit disappointed, but we understand the policy. Overall, we had a wonderful stay and will definitely come back. We will keep the people of Arlo in our hearts.
I absolutely loved this hotel. It was even better than I thought it would be. My flight was super delayed and each time I called the hotel to let them know I was still arriving (just very very late) they were so kind and understanding and assured me there would be no issue getting me checked in. The room, although tiny but typical for New York was super modern and very clean. I loved my view of the city. Every single staff member from front desk, concierge, and even coffee bar was extremely friendly. I was always greeted with a warm smile and us southerners love a friendly moment. The location was absolutely perfect for my stay. I was able to easily walk to training each day. I would highly recommend and stay here again. Thank you Arlo for a great experience.
Stayed here for one night and had a great experience. The hotel is well-maintained and feels premium without being overly formal. Location is excellent — just a few blocks from Times Square, close to everything but easy to step away from the crowds when needed. Check-in was smooth and the staff were genuinely friendly throughout the stay. Amenities are top-notch. There’s a gym on-site (the water filter is in the gym area — handy to know). The rooftop café is a highlight — great spot to unwind with a solid view of the NYC skyline. Room views are impressive too, which isn’t guaranteed in Midtown. One thing to keep in mind: the standard rooms can feel a bit snug for a family. Worth upgrading to a larger room if you’re travelling with kids. Overall, a great pick for solo travellers, couples, and business trips alike. Families should just factor in room size when booking.
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