Excellent experience !!! I had booked it both ways arriving and departing and they made my transit smooth and hassle free! Highly recommend!! In fact booking then again for me trip Feb 2027
Exceptional service, as always! I've used their service three times now, first for my mum when she was travelling alone, then for myself & mum, and most recently for my parents at the T3 Arrival. Every single experience has been smooth and hassle-free. From the moment we stepped down at the airport, the staff took over and made the whole process incredibly easy. They escorted us through the staff entrance, helped us use the Business Class security lane, and arranged a buggy to take us all the way to the gate, which was at the far end of the terminal. (Gate 14, is the last gate) The staff have always been polite, professional, and genuinely helpful. It's reassuring to know that your loved ones are being looked after so well. I would definitely recommend this service, especially for elderly travellers, minors, or anyone who could use a little extra assistance while navigating the airport. Thank you once again for making every journey such a pleasant experience!
Outstanding experience! From the moment I arrived, Naveen was friendly, efficient, and highly professional. providing seamless, personalized service. Communication was clear throughout the entire process. I highly recommend them and will absolutely be using their services again!
Excellent service, though expensive. Khyati, one of their staff, is excellent. She met me at Delhi airport and arranged for my transfer from my international flight to my domestic flight. After a long flight, I was tired and impatient. Khyati was calm efficient, and took excellent care of me. She provided an outstanding service, making my trip very easy and comfortable.
No body showed up. Had to go thru lot of difficulty. My wife needed assistance. We had to find help to navigate. Getting refund was somewhat frustrating. Refund is being issued. No compensation was given.
As a repeat customer of this service, I continued to recommend the product for all to make the experience seamless and efficient. The rep, Nisha, was amazing - professional and very knowledgeable.
Naveen did an excellent job in assisting us with pick up from the aero bridge and dropping us outside. Process was very smooth and fast.
After a long flight, Gurpreet’s conversation, efficiency and helpfulness was such a warm and comfortable welcome to India. We plan to use the Meet and Assist Services again and hope that we are assigned Gurpreet.
very smooth - excellent and very friendly service, from deboarding all the way to our hotel... including flower lei greeting to India by our driver....
My family had traveled to Delhi couple of days ago. I had booked for them Meet and Greet/Assist service at the Delhi International Airport. My family was full of praise with the service provided by Ms. Aranpreet and not to forget the two porters. I usually book this service for my family. So far, I haven't come across any sort of disappointment with their service. All of their staff are very professional. Highly recommend it for families!
No buggy met me. Simple meet and greet outside the terminal. A sullen young man met me, took my suitcase and left me to walk a fair way with my heavy back pack. I booked this thinking it was expensive but worth it to take it easy after a long flight! Then I had to wait for a taxi who took twice as long as he should getting me to my accommodation because he was going round in circles getting lost -until I got up google maps and directed him. £80 absolute scam. Get a taxi at the terminal and save yourself at least £70.
Perfect service, on time. Extremely polite , highly recommend . Very good value for money . Couldn’t fault it . It took the stress out of going to a new airport and no walking they brought a buggy car to the air bridge
I found this an excellent choice for my early morning arrival after long flights from the US. Bikee was waiting for me when I got off the plane, whisked me through the long walk to customs in a cart and even had my immigration paper filled out for me with just passport and dob information needed to fill out. When I was done with customs he was waiting for me on the other side and went to baggage where they already had found my luggage. Then I was escorted to the car they had procured for me as well and I was safely on my way to my hotel with minimum stress. Excellent way to start my trip.
This was our first visit to India, and were concerned not know where to go or what to do once we landed. Anita Ao (Greeter) was amazing, she met us at the aerobridge after deplaning and provided a buggy ride to the immigration area. Once there she helped gather our passports, health forms and E-visa for inspection. This process only took us 30 minutes from the time we landed thru immigration. We had heard that visitors were sometimes in immigration lines between 1.5 to 2 hours. Once thru immigration we were off to retrieve our luggage. Anita had a porter waiting to gather our luggage and helped find the hotel representative for our transportation to the hotel. She and the porter rolled our luggage a very long distance to the hotel car waiting in the parking area. Because the service was so smooth we booked a departure meet and greet to help with our next city (Goa). JAC
The experience started off as top notch and VIP. I was greeted as soon as I exited the plane when a sign with my name on it. The greeter quickly took me through immigration. But the hand-off to the driver was when it went downhill. The car was a basic taxi and the driver did not speak English. He got lost, so it was scary, as we drove through dark streets. I ended up turning on my international data plan and giving him my phone so that he could get me to the hotel.
To my great relief, and even though my flight to New Delhi had been delayed , I was met at the gate by a representative and whisked through emigration and baggage claim. The courtesy and efficiency continued as I was escorted to a waiting car and taken directly to my hotel.
Very helpful and stress-free way to start an India trip after a long flight. Definitely worth the money.
I was met by two young men who whisked me to a go cart and took me to custom and immigration, waited as I muddled my way through that. They collected my luggage, helped me handle the currency exchange and they talk about New Delhi making suggestions about places I should visit. My favorite was Humayans Tomb which turned out to be on my schedule and was as amazing as they said it would be
I had an excellent experience with the service. Saloni the meet and greet executive did an amazing job! Right from greeting me at the end of the aerobridge through immigration to baggage collection guiding me through transfer domestic flight from my international flight! I would have never made it to my transfer without her! She is very courteous professional and knows her job! And extremely helpful!I would recommend this service for everyone ! 5 stars and beyond for Saloni and her staff!! Thank you so much!!!
Ms. Anita and the supporting ground team were beyond amazing: professional, helpful and courteous. They made the entire process seamless and guided each step. Ms. Anita was truly an ambassador for the hospitality sector.
The service was just outstanding and the porter who helped us is really appreciated. We value the services provided for us at the airport for the meet and greet assistance
I could not find the person because they had the wrong name. No cart for me to ride on and had to walk. Stood on line for custom and luggage by myself because of wrong name. Taxi driver was good and got me to hotel. Next time will just do it myself.
I used their meet and assist service couple of times now. They are really good at it. My family could travel with peace of mind. Thanks DAS.
Very professional meet and greet service. Made arrival experience very smooth. Hotel drop off was seamless..
Thanks to all and we will definitely use them again and again, and recommend them to all my family and friends, cost wise they are not cheap but after finding their way of service I personally think that its worth more than that
Extremely supportive staff over all good experience End to end pick and drop service done smoothly Communication with passanger is also good
A person books this service when h3 needs it badly. I had two tired kids and bags after 14 hour flight. No one showed up. We waited until the whole flight was emptied and then I called. The response I got from so called customer service rep was I don't see your reservation. After lot of back and forth and me finding the ticket and by sending in to his WhatsApp, he finally agreed and said our team missed it and we will process a refund. He did not have any courtesy to say we will arrange a pick up or anything. To all visitors, please don't use this. Rather give half the money to airport registered devices and they will take care of your travel needs better than this garbage.
Uday Dhondiyal from Hyatt Regency Delhi airport team met me at the terminsl 3 Delhi international airport.. He was waiting below the escalator in dep area.. Very helpful and prompt service
The worst wheelchair service I experienced at the IGI Delhi Airport through Air India. It was simply chaotic. No one seems to know who is in charge to approach. I was so frustrated that I decided to make the trip to Security limping. It is not convenient for international passengers arriving late evening or night at IGI.
Bipul received me right at the aero bridge and was with me till we exited the airport gate . He helped me retrieve my luggage and was patient and courteous .
Excellent service for families with children, our hostess met us at the aerobridge where she had a buggy waiting for us , we were travling with our 8 month old baby. We had a lot of bags so this was perfect. We also booked transfer to our home which was smooth and quick!
What am amazing service!! I arrived in Delhi late last night and after a very long day of traveling, 15 hours on a plane. I was met at the gate, brought to immigration, met after my passport was stamped, brought to retrieve my luggage. I was then helped into my car, where the driver was absolutely wonderful and took me easily and direct to my destination.
The greeting as soon as I got off the plane and golf cart ride to the visa area, as were as the escorted/assisted exit from the airport was great. The transfer to the hotel was not worth the price I paid - the car was old and had bad back seats, bad air conditioning. The driver was nice and helped me stop to exchange dollars for rupees but I don’t think the transfer was worth what I paid.
This was such a good experience and so worth it. Getting whisked away from the gate on a golf cart and expedited through customs (first one in line from the flight) was huge since I was getting in around 9 and still wanted to enjoy my first night a bit. Very good service and so worth the money.
Best way to be received in India. Extremely smooth… we were met at the arrival outside of the aircraft door. Golf cart ride to the baggage claim and they pulled our bags and transported them to the awaiting van. About as easy as it gets. I wish this was his travel was always
Perfectly attentive and, main thing, reliable service. Very courteous, friendly and warm. We would.remommend to anyone wanting a smoother and.pleasant experience in an otherwise unusual atmosphere
Good experience with booking, they were even helpful when I choose wrong option very accommodating and corresponded in a timely manner. When I arrived they were on time holding a sign with my name! Only downside was it was quite a walk leaving airport to get to the car.
Excellent -greeter at exit of jetbridge -friendly and helpful in clearing customs retrieving luggage and escorting us to driver for transfer. Well worth it after a 15 hour flight !
Did the meet and greet with optional transfer at Delhi. Was staying at airport hotel but am old lady with luggage so wanted seamless transfer and paid an extra $30-40 for the transfer in addition to the meet and greet despite staying at an airport hotel. Praveen who met me at bridge was nice, but driver never showed up. I could have driven to the hotel four times and bakc by the time Praveen was able to find a driver. Delhi Airport Service did not answer the phone (8pm on a thursday night). Took an extra hour to find a driver. Woudl not recommend. Call your hotel and ask them who to use. Or for airport services google Encalm directly.
The agents were waiting for us after we disembarked. Managed to retrieve our luggage for us while going through immigration. The man found an immigration counter that was empty. I thought he was taking us to the wrong counter but turned out to be the most delightful experience I have ever had with immigration. Well worth the money for us two senior citizens
La representante nos estaba esperando en la puerta del avión, nos trasladó en carrito hasta la inmigracion y luego no llevo hasta el carro que nos traslado al hotel!!! Un servicio fantástico. The representative was waiting for us at the door of the plane, she took us by a golf cart to the immigration and then she Help with Inmigration process take us to the car that took us to the hotel!!! A fantastic service 100% Recommended!!
This experience was incredibly unprofessional from booking through to the actual transfer. We booked and paid for a domestic arrival with transfer to International but this was then registered as an international arrival without transfer. I then called the provider to confirm and they were unhelpful. I then contacted Viator who said the vendor had agreed to provide the service. When my wife and daughter turned up at 1 am the provider then provided a car which was entirely inadequate for 2 people plus luggage. This was the second time using the local provider in a week and both times they were terrible to deal with.
Saad was amazing. Very patient , knowledgeable and helpful. Ask for him if you get a chance. 5 stars are really not enough
Wanlana met us at the aircraft and did an excellent job of guiding us through immigration and customs. She made the whole process easy. Well worth the money. The ride to the hotel was smooth and the driver was friendly.
We were guided through the Delhi airport from the arrival gate to our tour driver in about 30 minutes. It was worth the money. The service also phoned our guide who was late. Without the assistance we would have been stressed and probably would have taken close to 2 hours to get through.
Fantastic service from the air bridge gate to the arrival hall. My family had travelled in July and had nothing but great talk about the service.
Excellent friendly service! Met at the gate and whisked through customs to the hotel transport. The transitions were effortless. I
The service was excellent. I could have ordered a car and saved a little but it was so much better being met at the gate,, and whisked through customers and immigration..
The assistance provided to me was excellent. As a mom travelling with an infant I was afraid of long queues and carrying hand bag. But my helpers Kimtung and Nisha made sure that I dont have to wait for anything, I was given priority at every step. Both of them were very polite and their hospitality spoke volumes. The other boy (didnt ask his name) who helped me after their shift ended, was very well mannered.Will definitely book the service again in future.
I have booked Transit service for my Mother , who travelled alone from Paris- Delhi- Ahmedabad. I appreciate the efforts made by Team and provided best hospitality in strict adherence to time. I strongly recommend for solo senior citizens.
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