Best Western Plus Moncton

Rooms are NOT clean! Stains on everything including curtains, hair all over the sheets and dead bugs in the closet and corners of room! Had to cover the sheets on the bed with towels in order to sleep in it. So gross! Location is decent though.

Second stay. This hotel met our needs. Front desk staff and housekeeping were friendly and approachable. Decent breakfast. There was ample parking and easy to find. Just a note- You can only leave one way because of how (Lewisville Road) the street is set up. Rooms were comfortable. Good A/C. A few areas of the hotel could use a more extensive cleaning, like the lobby, and the curtains and headboards of the bed in rooms. I would stay here again.

This stay fell well below the standard I have experienced at other Best Western properties. The poor experience began at check-in and continued through check-out. During both interactions, I felt as though I was inconveniencing or bothering the person working at the front desk. There was little indication that our business or loyalty was valued. The condition and cleanliness of the room were unacceptable. The pull-out bed mattress was stained and had holes in the underside, almost no cushioning, and potato chips left on it from what appeared to be a previous guest. It was so uncomfortable that I had to place the couch cushions on top of the mattress to make it possible to sleep. The pillowcases on the queen bed also had black patches that appeared to be embedded mould. In addition, the doors were sticky, batteries were missing from the remotes, and the room did not appear to have received an adequate housekeeping or maintenance inspection before we arrived. I used Best Western Rewards points and a gift card for this booking. In my family’s opinion, both were wasted on a stay that failed to meet reasonable expectations for cleanliness, comfort, maintenance, and customer service. Based on our experience, I could not recommend this property without significant improvements to its housekeeping oversight, room inspections, maintenance practices, and front-desk service.

Reading through other reviews I was a little worried but our room was spacious, clean and in good condition. Only thing I was missing was a microwave. The kids loved the pool. We got our deposit back within a few days, which is not standard. Thanks so much