Transportation Services From Sangster Airport From/to Negril Hotels

Wonderful experience with everything and everyone

Our meeting with Alexis Was excellent and very informative. She made sure everything was going smoothly on our vacation so far she made us laugh the entire time. We also booked catamaran cruise for tomorrow and we are excited 😊.

Extremely Disappointed with Customer Service from Anesha at nexus located in Riu Negril While Nexus Tours provided reliable and efficient pick-up and drop-off services overall, our experience trying to book our return trip from Riu Negril back to the airport was completely ruined by one of their employees, Anesha. When we went to the Nexus desk to book our return transfer, another lady initially greeted us and then called Anesha to assist. Anesha showed up promptly but completely ignored us, choosing instead to have a conversation with other employees while I was seated right in front of her. It took another staff member pointing out that we were waiting before she even acknowledged us. Her first words were a cold, “What do you need?”—no greeting, no professionalism, just a terrible attitude right from the start. I explained that we were trying to book our return transfer, as we were advised to do so the day before our departure. Her response was dismissive and unhelpful. After briefly checking her tablet, she said “That’s it,” with no further explanation. I asked for a confirmation or some sort of proof of the booking, and she flatly told me “I don’t do that.” When I calmly asked why she was treating us with such an attitude, she denied having one—but her tone and body language said otherwise. She then looked at my wife in a very disrespectful and confrontational manner, to the point that we both felt uncomfortable and chose to walk away rather than escalate the situation further. It’s a shame that such a great company is being represented by someone so unprofessional and rude. Anesha's behavior was not just unpleasant—it was completely unacceptable, especially in a hospitality setting. Nexus needs to seriously consider retraining or reassigning staff like her who clearly lack basic customer service skills. This experience left a very bad taste at the end of our trip.

We had a good experience with a private transfer to Negril. The website is sometimes hard to negotiate around but I did get a live response to my questions quickly. Tipped the driver $20.

Booking our pickup at the airport in Montego Bay going to Negril was perfect. Then all the trouble starts two days after I arrived I called to add on the 4th person in our party come and two of our party of four move to a hotel Four Doors Down from us in Negril Jamaica. A 5-minute walk away. Adding the fourth person was not a problem. However our pickup times to take us back to the airport two of us they were picking up at 7:00 a.m.. then the party of two in the other Hotel one was being picked up at 8:00 a.m. and the other at 7:40 a.m.. we are supposed to all be traveling together to the airport. They could never confirm we would be on the same bus, they did end up changing the pickup times for my myself and daughter at 7:00 a.m. and changed the pickup time at the other hotel to also 7:00 a.m. which didn't make sense so I questioned that and also again would we be on the same bus I asked. They couldn't confirm that because we're in two different zones. Again we're 5 minute walk away from each other. So for the last 5 days I have been messaging, on the phone with them for up to 26 minutes over and over and over again. The other two in my party are seniors and would be more comfortable and not so nervous if we were all together. Nothing I say will get through to them. The day before my trip actually 12 midnight before we were leaving for the airport at 4:30 a.m. I got an email offering me an upgrade for $20, so an upgrade means a private transfer instead of a bus. I replied to the email 9 minutes after I got it 1209 a.m. I still haven't had a reply to that so to fix this situation I told them I got this email and ask them if I could still apply that special deal to an upgrade to ensure the four of us would be in the same Transportation together and they said it's not valid anymore even though I said customer service wise they never did answer my email and it would be nice if they could offer that still? Now I've called and asked for a manager to call me back so they said they would put in priority call back for a manager so now I will sit here and wait on my last day of vacation for this call. So my review the ride was nice it was reliable but the communication with this company I'd probably rather just swim across the ocean to go home then deal with them ever again

I Will NEVER use Nexus again.... We were offered free transfers through Nexus as part of our vacation package. It was not at all worth the aggravation. We arrived at the airport before 3pm, but did not get to the resort until late that night. Dealing with Nexus we lost almost a full day of vacation! Once we boarded the van, we waited forever for other passengers to arrive because the driver or company wanted a full load before leaving. The later it got the worse traffic got. More passengers meant more stops. It was absolutely awful. It started raining and the driver was constantly on his cell phone making it a dangerous drive also. The company was disorganized, kept contacting us before the trip regarding the reservation but did not return our calls regarding the return transfer. When we finally spoke to someone, they wanted us to be ready at 8am for a lengthy return trip! Never mind we had a late flight and would have list more vacation time. No, thank you. We declined and ended up spending more money to get back to the airport. But it was worth it to have a smooth, direct transfer back without rushing or losing vacation time. This company could not care less about your vacation or your convenience. It was clearly all about them making money without regard to our needs. NEVER AGAIN!

Christopher brown was the best transporter he was so nice and helpful, funny he had remember me when I came in July so that was very nice. He had such a love spirit and can’t wait to come back just for him as I haven’t had a good experience with nexus last time.

Our transportation was very unprofessional, friendly and respectable. Mr brown went above and beyond to make us feel welcomed, answered any questions/concerns we had. Long ride but felt so short due to the driver and guider. I will be back

The travel representative Chris was awesome and very funny very good at his job very kind and interactive and knowledgeable on the transfer to our hotel. Thank you for the great entertainment Chris!

Great bus ride to hotel, RIU palace Tropical Bay. He was so friendly and helpful! Made us feel very welcomed home!! Great emplyee! Truly a pleasure to be greeted so warmly!

Chris was an awesome in helping with questions, super nice! Had lots of questions about the resort and he has very helpful. Very nice and happy guy! #greatlygood

The only reason I am giving the review more than 1 star is because of their star employee Leo. On Wednesday, July 10th, my family of 10 arrived at Montego Bay Airport ready to be transferred. Out transportation was courtesy of the Riu as they work with Nexus. Because of the hurricane, the airport being closed and availability for our large party on the flight, we had to delay our trip. We made the changes with the Riu, they confirmed our new pick up and departure dates and I received the update. When we got to the airport, a woman who I believe her name was Malvereen came out to assist. She repeatedly said Riu needs to stop doing this because there was nothing in her system. She had our pick up for our departure but not from the airport. I showed her the emails, she shared with who she stated were managers and they were all completely unwilling to assist. Although they all clearly saw all reservations, they refused to provide service. We stood outside for TWO AND A HALF HOURS! Malvareen called over 2 other taxi drivers and told us we could go with them, pay $25 a person and we could request a refund from the Riu. From what we observed, the 3 of them were clearly working together. Not once did Malvareen offer us Nexxus’ service although upon preparing to write this review, I see that was a service. After 2 and a half hours there was clear frustration and Malvareen went inside and refused to come back out. The taxi drivers began taking our things although we did not agree to but because of Malvareens direction, they felt comfortable doing that. One of our guest went inside to look for Malvareen and was told she went to lunch. Completely leaving us stranded. Thankfully, Leo came out and once I showed him our reservations, he immediately worked things out on a few calls and got us in a vehicle. Within 20 minutes, we were in the bus area. It is so disappointing how we were treated and felt taken advantage of because we are a big group but we are extremely grateful for true and honest employees like Leo. We took a picture to share our thanks but unfortunately the picture won’t load. Although Leo was amazing, the service we received prior with Malvareen and whatever scheme was going on has completely turned us away from this company.

Well done Nexus! I was taken to my hotel from the airport and picked up for my return journey to Montego Bay airport in excellent time and with great customer experience. On arrival @ the Nexus desk I was greeted warmly and the paper work was done in a smooth and efficient way, before I was escorted to a lovely air conditioned coach. I have also used them in the past for excursions. EXCELLENT & PROFESSIONAL SERVICE. I highly recommend Nexus for your next transfer and excursion trips!

Anne Marie, our excursion rep from Sunwing. She was so kind, patient, personable and genuinely amazing!! She helped us book our excursion to Rick’s Café, and snorkeling on a catamaran. She made us feel at so much ease, and taken care of. At the end of our trip, she made sure we had all of our ducks in a row and even helped to arrange us private transportation to the airport. Our trip would have been much more stressful with out her help. You’re the best Anne Marie!! Thank you again.

Nexus is extremely terrible and if I could rate them less than zero I would. We had 28 people come down and they jacked everyone transfers up. From the airport to Moon Palace in Ocho Rio and then again from there back to the airport in MO Bay. I spent half my trip on the phone making sure my family's transfers were corrected. Our bookings had other folks names tied to them. There was no Rep at the resort like there is with others. My wife called trying to get things fixed and Customer Service hung up on her 25 minutesinto the conversation. I called back and they hung up on me 20 mins into the conversation. I called the international line and was told information was fix after a 35 minute conversation and when I checked it still wasn't so they lied. I spoke with 5 different people overall who all asked for the same information (names, flights, and dates). Some family were resolved other were told they would be reimbursed and they had to find their own way back to the airport. To be 20 years in business this company was horrible. I will never use them again and I recommend you don't either. I can't speak for the tours but the transfers were beyond bad.

Will NEVER use nor recommend NEXUS to anyone! You get what you paid for. Transportation was $20 each way. I initially booked a ride to the resort, ended up changing it to only FROM the resort. A nexus representative allegedly made the change and Was supposed to send me an email with the updated information. I Never received an email, I called multiple times only to be instructed to email their “customer service.” Someone by the name of “ J. Isaias De Jesus Perez” alleged his “team would investigate” after sending screenshots of the call. I needed transportation, ended up having to pay $135 for a cab to the airport. I’ve yet to receive an update from NEXUS. Clearly filing a dispute with my bank will be the only option to rectify this matter.

Joan was very helpful with safe transportation to and from the Montego Bay Airport to Negril. I appreciate the sound help & can’t wait to come back.

Amazing customer service from Courtney, made it very easy for us to plan our trip! HIGHLY RECOMMEND

Ann Marie was a wonderful host and was there to answer any questions i had. We would work with her and Nexus again.

We used nexus bus for our transportation from the airport to Negril. Upon reaching the hotel I found out I had left my cell phone on the bus, which had already left. By the way it was a 2hr drive from the airport. Luckily there was a nexus tour office at the hotel Royalton Negril which is where I met Joan. She was so helpful, she took it upon her self to call everyone and located my phone. Since it was late in the evening the driver promised to bring it 645am to the hotel. I was shocked to know Joan also was up making sure I got my phone. So much rShe was truly an angel. Thank you Joan…

Great views and great excursions booked with latricia from royalton negril. Had so much fun and would definitely come here again!!!

Avoid! The worst service! First they do not like my pick up point, after I change it the bus did not come. I arrived to the pick up pont 20 minutes before. I try talk on the chat and contact them with number they put on the page is not working. I was chatting with stupid robot and at the end 30 minutes after meeting time, they wrote me to take a taxi. I was already late and stressed and i took first taxi that I paid 100 dollars. There was no reply time to arrange proper taxi. I did not get any receipt because I took him from the street and did not know about receipt. The worst customer service ever. Rude and silent whatapp person to contact. Not giving informations. I hope you refund me my ticket and additional 100 dollars I had to pay. They are not serious, waste of the time, money and the put you in stressed situation.

Worst experience ever! They told us our transportation was at 12pm. We were there early and they said the transportation left at 10:45am and that was the last flight. Had to take a taxi. Stay away from them! Terry is the worst

Arrived in MBJ we had to wait an hour in the bus for the last passengers to arrive (okay I can understand this, the flights were all delayed). But the bus was in a horrible condition never felt so unsecure. The return flight has changed since the booking, so I wrote an email before the holiday, I advised again the Nexus representative on the airport. However in the Hotel we were called 4 (!) times at 8AM by the Nexus representative, that they were still not able to find the return flight. I went to see her, sent her our booking confirmation and thought it was finally okay. The day before leaving still nothing was organized. Another colleague finally managed to give us a pick-up time. The day of departure the driver was 30 minutes early ! So that we were stressed for nothing as we arrived 4 Hours (!) before the flight at the airport. This service is simply not acceptable and was really annoying if you just want to relax. Better book your tours and transfer with another operator. We did 2 excursions with ReggaeTours, they were amazing and everything worked as planned !

They claimed they couldn't find my reservation and had me waiting around for an hour, only after I asked to speak to a supervisor they found my transportation. Terrible experience!

Carla was great and made my trip amazing with my family. We booked our excursions quick and easy. I’m planning to go back now in December

I was well received. Kindness looking for nice activities for us I liked the service I recommend thank you