It was a good thing we pushed back our pickup time with our agent as we were an hour late getting into Naples. The driver was 23 minutes past the pickup time when he arrivedb(1pm). I told my husband that I would give them 30 minutes grace, since we were to be picked up at 1 pm, before we called the company to figure out where the driver was at. We did not need to make the call since he arrived at 23 after the hour.
About Activity
What's Included
Includes
- free unlimited waiting in case of delay
- Child seat on request
- WhatsApp assistance before arrival
- Meet & Greet at the airport with name sign
- Air-conditioned vehicle
- Flight monitoring
- Assistance with luggage
- Private transfer one way
Excludes
- Extra stops
- Excess luggage fees
Departure & Return
Departure Point
- Meet & Greet at arrival all in the airport with name sign. The driver will monitor the flight and wait for you for free even in case of a flight delay. A WhatsApp number will be provided before arrival for real-time assistance.
Itinerary
Our team will contact you via WhatsApp or email to confirm:
Flight number, Arrival time, Hotel or apartment address, Number of passengers and luggage This ensures a smooth and perfectly organized transfer.
On the day of arrival, we monitor your flight in real time.
If your flight is delayed or arrives early, your driver will adjust the pickup time automatically—no stress, no extra charges within the waiting time included.
Your professional driver will be waiting inside the arrivals hall at Naples Capodichino Airport (NAP) holding a sign with your name.
They will help with luggage and escort you to your private, air-conditioned vehicle.
During the journey you will enjoy:
Air-conditioning, Professional licensed driver, Local tips about Naples if you like Safe and direct route to your accommodation
We serve hotels, B&Bs, apartments, and Airbnbs in areas such as Historic Center, Vomero, Chiaia, Posillipo and more.
Your driver will drop you directly at your hotel or apartment entrance, help with luggage, and make sure everything is perfect before leaving.
Language Offered
Additional Info
Cancellation Policy
Reviews
The driver that is outside of baggage claim and was waiting for us when we got there. The van was very tall and hard for me to enter an exit. The driver pulled me out of the van when we got to our hotel so that I dropped hard so it was painful. Also, had we known that our hotel was only five minutes from the airport we would have booked alternate transport as this service was too expensive for the short drive.
They did not accommodate my delayed flight at all. I gave all flight information and they still arrived even though I wasn’t there. They wanted to charge me more dollars to come when flight actually arrived
<p>Ask for Guiseppe - known as Pepe - lovely friendly hospitable driver</p>
<p>The driver was waiting for us at the airport on time. He was polite and got us to our hotel quickly.</p>
<p>Driver was there on time and the ride was pleasant. Took us right up to the door of the hotel! Would definitely recommend!</p>
<p>Driver was there on time and was very friendly. I would recommend taking a driver from Naples airport to your hotel.</p>
<p>Had a great driver who took us to our door even through some tiny Naples streets. <br/> Godd value for money</p>
<p>I would recommend this service. Our flight was on time but our luggage never made it along with everyone else on the flight so we had to wait a long time for everyone to complete paperwork to claim their missing luggage. The airport transfer service was there waiting for us when we finally exited the airport! On the drive to Naples the driver was very curtious and recommeded some good places to eat which we tried and were not disappointed.</p>
<p>TERRIFIC! My flight from Catania was delayed two hours, and I was worried that I would arrive in Naples without having a transfer. But there was my driver, with my name in big letters, waiting for me. I was tired and thrilled to see him. He was courteous and thrilled with the 5 Euro tip I gave him. Win-win!</p>
<p>Driver was there when we arrived, as promised, and he was courteous and got us to our hotel in a jiffy. I would recommend this service to anyone who was considering it.</p>
<p>Our driver contacted us by phone the night before our transfer to confirm the pickup time which we thought was very professional . He spoke very good English.</p>
<p>One star for driver being on time. But he couldn't find the accommodation and refused to wait for me to call the place to confirm exact location which according to Google maps, we were close to. Instead, he told me he was in a hurry for next pick up and drove onto another road where it was easier to park and shouted at me to get out, and this was 10pm at night as a solo female traveler! When I asked for clarification of where we were he directed me to now a completely opposite direction to walk. I told him to just wait a minute for me to get through to the accomodation reception on phone than to leave me out on the streets where it was convenient for him, He refused to even drive near the road I needed. In the end, had to ask stores nearby for directions and finally made it thanks to Google maps and yes, was opposite direction of where he was telling me to head off to. Very disappointed in the quality of service and very evil of the driver to abandon me like that!!!</p>
<p>Car was clean.Driver was on time and polite. He gave us nice brief tour.</p>
<p>Our driver was on time to meet us, very polite and the drive to the hotel was safe and uneventful.</p>
<p>Great service, driver was waiting for us even though our flight arrived late into Naples. Definitely would use this service again.</p>
<p>Very nice and polite driver, answered questions informatively about Naples during the drive.</p>
<p>The driver wait for us in the arrival hall as was agreed <br/> He was very polite and kind</p>
<p>Our driver was waiting for us in the arrivals area. He was pleasant and drove us very safely to our hotel.</p>
<p>In Naples they used Project Naples...Extremely reliable</p>
<p>Great service from a wonderful man by the name of Giovanni Terracciano. He was waiting for us at the airport terminal and was very courteous. We bonded with him instantly and even asked for him when we went on our tour of the Amalfi Coast. Great driver who is very knowledgeable about the area. Ask for him whenever you are in Naples and using Viator.</p>
<p>this is the way forward, private transfer to our hotel. loved it</p>
<p>Our pickup at the Naples Airport went very smoothly and our driver was very personable and friendly. The car was large enough to accommodate our luggage which is not always the case with the smaller european vehicles. I would recommend this service.</p>
<p>Excellent! We were picked up right away and taken to the hotel in record time.</p>
<p>The driver was waiting for me as I entered arrivals and was smartly dressed and very efficient. He drove me to my apartment, carried my bag to the door and spoke to the lady who let me in, making sure everything was OK before he left. The price was very reasonable for the level of service.</p>
<p>Driver was waiting at the airport and the van was more than adequate.</p>
<p>Excellent - friendly English speaking driver, holding up a card to greet us in the chaos of Naples airport! Turned out to be half the price of a taxi.....</p>
<p>We were late arriving in Naples but our transfer was waiting for us. Very much appreciated after a long flight</p>
<p>For someone new to the area, this is a highly recommended option. It is safe, quick and enjoyable. My driver was very kind to point out places of interest along the way to the hotel. I really appreciated it and his ability to communicate in English. A definite must book!</p>
<p>Very professional - glad he was driving in the chaotic roadways and not me!</p>
<p>Driver was on time at the airport and delivered us directly to our hotel.</p>
<p>Driver was there waiting at airport and helped load car with luggage. Definitely recommend and didn't have to deal with hassle of finding a taxi.</p>
<p>Despite plane being an hour late it worked smoothly. Driver very friendly and helpful.</p>
<p>Very nice drivers. Helpfull with the luggage.<br/> Driver waited for us at the airport at arrival and picked us up in the hotel at departure as promised.<br/> He even called us the day before to reconfirm.</p>
<p>Driver got slightly lost but very pleasant, on time and helpful.</p>
<p>This was our first experience with Viator. We used private airport arrival and departure transfers twice during our visit to Naples ( a side trip to Venice). On all 4 occasions, the service was excellent! We were greeted with sign on arrival and on time pick up from our hotel for departure. I would use again!</p>
<p>Driver arrived promptly - comfortable and stress-free trip to airport.</p>
<p>Viator ....if I could give TEN stars, I would. =). Service was impeccable, actually the only thing that was reliable on my trip. Don't get me wrong, my trip was a dream come true. But I learned when you're abroad things don't always go smoothly. Viator came through for me and I will never be able to recommend them enough. =)</p>
<p>It was reassuring to know that we were being picked up when we arrived in Naples, especially as when you arrive in a new place you don't know where you are going. The driver was very smart and polite and spoke some English. He took our nags straight away and loaded them into the boot. The car was a new model and very clean and tidy, so we had a comfortable trip. The driver seemed to take the most direct route, so we were happy with the time getting to our hotel. The only gripe would be the price, I had expected it to be competitive, but after speaking with other people when we arrived, we realised we paid around twice as much as the average cost from the airport. It is nice to have a clean car and a safe journey with the destination already known, but it did seem a bit expensive when I realised what we could have paid.</p>
<p>This was a perfect idea after a 17 hour flight. My driver was waiting right outside with a sign that had my name on it, just as promised. He took my bags and escorted me to the car. It was comfortable and I was able to relax while he navigated us through the streets of Naples. It was perfect!</p>
<p>Missed flight from Rome to Naples due to late arrival from in comming flight yet had to pay for new arrival time transfer.</p>
<p>Driver arrived on time and was waiting when we landed. Trip to the hotel was quick, but the roads were bumpy.</p>
<p>Driver was waiting for us in arrivals in a scrum of private transfer drivers. Ours was the most smartly dressed. He transferred us very competently to our hotel.</p>
<p>Great ride to our hotel in a small town near Naples. Driver was excellent</p>
<p>It was great to be greeted by our driver, great personality, funny and informative. Took us to the ferry departure, went inside and bought our tickets for us, he was wonderful. When I go back I'll use the service again.</p>
<p>Thank you! Driver was on time and assisted where needed.</p>
<p>Extremely disappointed with the service in Naples. The driver of the van stopped at the bottom of a hill about 2 blocks from our hotel, put our luggage on the curb and pointed in the direction of the Hotel. Now my wife and I are in our mid-70s and lugging suitcase up a hill for any distance as very difficult. Apparently the driver was either too lazy or in a hurry and didn't feel like bothering to spend the extra 5 minutes to negotiate the one way streets to drop us off in front of our Hotel. I don't recommend that anyone use this service in Naples - we would have been better off with a Taxi!</p>
<p>On arrival my pick up was not there. I waited for a long time for her to arrive. You have to walk around to try an find them it's very frustrating. My plane was early about 15 minutes but my pick was not there for over 30 minutes.</p>
<p>Good but I'm sure it's cheaper as airport is not that far from the town but still it was great service and efficient</p>
<p>Brilliant the driver was at the airport when we arrived had name card and off to hotel could not fault have used viator before when visiting NYC and was just as impressed this time so will be using again in the future.</p>
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