Mercure Napoli Centro Angioino was a very mixed bag for our stay in Naples. On the positive side, the hotel was clean and our room was a decent size. Housekeeping attended daily and did a great job—we especially loved the daily refresh of the lemon lollies in the room. The location was also very convenient, particularly for anyone needing quick and easy access to the cruise port. However, service and amenities left a lot to be desired: In-Room Amenities: Like other hotels on our trip, the room provided tea and coffee facilities, but absolutely no milk. The Terrace: The rooftop terrace was an okay spot to sit outside and relax with a drink, but it was a shame there was no bar service available. Even a simple QR code delivery service would make a huge difference—it felt like a massive lost opportunity. Bar & Welcome Drink: The bar situation was thoroughly frustrating. When we went down to redeem our Accor welcome drink voucher, there was no bartender on duty. The receptionist did her best to assist, but informed us she could only open bottles of wine and couldn't serve anything else from the bar menu, rendering the voucher essentially useless for what we wanted. The next morning we hoped to grab a coffee from the bar, only to find it completely unattended once again. Between the frustrating lack of bar service and the overall city experience, I doubt I would return to Naples, and I wouldn't choose to stay at this hotel again.
Mercure Napoli Centro Angioino
Address: Via Depretis 123Availability
Description
Facilities
Reviews
Extremely well located hotel near the port, the city center and across the street from the metro Municipio. Very helpful staff. Very good breakfast with a lot of choices. The view from the terrassse on the third floor is very nice. The rooms are a nice size, very quiet and the air conditioning works properly.The small fridge was a nice addition.
Very well located for a short break in Naples. Staff on reception were friendly and helpful, happy to advise and accommodate our requests. Decent breakfast although a bit pricey for what it is. Great View from the restaurant. Rooms on a small side.
We came here with my boyfriend for a weekend and honestly we couldn’t have asked for a better stay. We have nothing to complain about. The staff were friendly, welcoming and always happy to help. A special thank you to Alessandra, the Front Office Manager, who handled our reservation, accommodated all of our requests and was always available to assist us before our arrival.😊 The rooms are beautiful, spotless, and cleaned every day. You can also enjoy breakfast on a stunning terrace with a wonderful view. We highly recommend this hotel and will definitely be happy to come back.
The hotel staff were very friendly and had excellent customer service. However the room did not meet what it said. It was not sound proof at all, we heard every Vespa, laugh, bottle and bang. No air conditioning until it hits 28 degrees, however the hotel gave us a fan to use. No hand towels or face washers. 3 in one body gel, shampoo and conditioner. No body lotion. Bar not open until 6pm daily. No restaurant in the hotel but plenty nearby which were great. Plus a super small convenience store next door that had basics. Water saving measures means extremely poor water pressure in the shower, it takes so long to wash the soap off. And the shower itself was so small if you bent slightly you touched the walls. A number of tiles in the bathroom had big cracks or pieces taken out of them. The bed and pillows were ok for me but hubby didn’t like it. 1 out of the 2 lifts was not working nearly every second day of our 5 night stay. I would not recommend anyone stay here unless you want the basics and can sleep through anything.
Upgrade Hotel
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email