After a very bad experience at another hotel with a really stinky room, I was happily surprised with this hotel. Unlike other reviewers I didn’t have a bad experience with any desk staff. Some I did not interact with. My room was nice and only needed some floor sweeping, which never happed by the end of my 3 night stay. Bed was comfortable. Breakfast was good and had a lot of offerings, and it is on the 5th floor of the building with a terrace and a view of the city. Short walk to rail and tram and bus transport options. Being near a train station in any city has its problems. Some unfortunate people live on the streets in the area. I stayed aware of my surroundings and had no problems. If you are afraid of that local flair, you might want a place in the tourist area along the waterfront in Napoli instead, but expect to pay a lot more.
Best Western Plus Hotel Plaza
Address: Piazza Principe Umberto I 23Availability
Facilities
Reviews
The area around the hotel is a ghetto. Its filthy with trash all over. The area has extremely sketchy people shouting and threatening tourists with cameras if they pull them out. Its unsafe and no couples or families should be anywhere near here. Room was acceptable. Hotel itself has had some updates. Like the bolted steel door that remains locked all night to prevent the aforementioned people out. See photos.
Stayed here while on a family vacation to Italy and found this as a pleasant surprise. The location was brilliant, pretty much central and easily accessible. Staff were friendly and warm. Breakfast spread was average, didnt like it much but it was still compensated by good services. But spread could get better at this price point. Rooms are clean and comfortable.
Right next to the train station. A good starting place to go to the Napoli areas. The staff was welcoming and accommodating. The breakfast was great - a good selection. Also a very good and sweat selection of desserts and alike. The hotel rooms were clean, spacious, comfortable. For the Napoli heat the AC did an amazing job. Would recommend to anyone looking for a good place to stay in Napoli.
We stayed 4 nights at this hotel. We really enjoyed the selection of breakfast items (mainly continental with the exception of some cheeses and hams, bacon and egg). The roof top terrace is beautiful but only open at breakfast time which was disappointing because we would’ve loved to have sat out there during the day or in the evening. The room was compact (3 adults) and bathroom was compact too however being in a city, we didn’t expect a mansion. Beds are comfortable and A/C worked great. If you want to use the mini bar or safe, you have to pay extra. You also have to pay the city tax at the end of your visit which was expected. Hotel has a small gym downstairs behind reception with modern facilities however it is extremely small (1 machine of each) however we didn’t use the gym since we were out exploring. Hotel WiFi is free and has decent signal and connection is good. There is a small bar downstairs that the reception has to run so there may not always be staff there to serve you so make sure to go to reception and inform them that you’re waiting - prices were decent too. The main letdown here was the area that the hotel is based in. Each to their own opinion as we read a lot of reviews prior to booking that the hotel was in a great area which it is very close to the train and bus station however the area itself did feel very unsafe when coming back past 5pm or going out before 9am. There were alot of dodgy character around but as long as you’re vigilant, you should be fine but good to remain aware of your surroundings. Compliments to receptionist Paolo for his friendliness, kindness and generosity during our stay. His kindness definitely stood out to us.
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