Alila Napa Valley, A Hyatt Luxury Resort

The room itself was beautiful, spotless, and very comfortable. The bath products were a nice touch, and the valet team was incredibly friendly and welcoming throughout our stay. One thing to be aware of is that valet is $35/night, and there isn't a self-parking option. Where the experience fell short was that several of the advertised amenities either weren't mentioned or didn't match what was described. None of the complimentary amenities advertised on the website were shared with us at check-in or during our stay. We had read in other reviews about the Beringer 2-for-1 tasting for Alila guests, complimentary tastings at partner wineries with shuttle service, and the daily complimentary wine tasting at the hotel. When we asked about the hotel's wine tasting, which the website describes as "featuring a rotating selection of renowned wineries and winemakers," we were met with a cold response that they "supposed they could pour us a glass if we showed up," which wasn't at all the experience we expected based on the description. We had also selected "Do Not Disturb" and no housekeeping for the duration of our stay in the Hyatt app, but housekeeping still entered our room. The property itself is lovely, but better communication and consistency around the included guest benefits would have made for a much better stay. We booked with points so the value was decent, but if we weren't, I would choose to stay somewhere else next time.

We came to Alila for our anniversary weekend. Overall, we enjoyed our time at the Alila hotel, but there were a few aspects that kept the hotel from being a true 5-star experience, especially in comparison to other upscale resorts that we have stayed at (including other Hyatt category 8 hotels). To start with the positives - we appreciated the shuttle service and the partnership wineries. We appreciated the complimentary tastings at these wineries, and we also were able to get a splash when we arrived from the complimentary tasting on site at the hotel, as it had run a little long. The location was also stellar and we were just a short walk/drive from everything for the weekend. Where we felt Alila fell a bit short was the lack of “special” experiences, especially for the price point and category of the hotel. Apart from the check-in rep verbally wishing us happy anniversary, there was nothing that really showed it was taken into account. It would’ve been nice to have received something small for celebration, like a card or small bottle/glass of wine or something, as we have at other upscale resorts and have also read from other’s previous experiences about Alila. Perhaps it was because we booked on points, but it was difficult not to compare our differences in experience. We were also told from one of the wineries that our concierge had booked the incorrect date. Thankfully, the winery was gracious and fixed it since we were already there, but again, something that fell a little short of expectations of Alila. We still enjoyed our overall stay and had a great anniversary weekend. We’d love to come back to Napa again soon. At the price point for Alila though, I’d recommend some special touches to be on par for a true 5 star experience.

Chose the location due to Central Valley, free shuttle into St Helena, upscale setting. We really enjoyed our engagement week here. Staff were so nice, attentive. Made us feel special. We had a creek view outdoor tub room which was spacious. Too hot to use the tub the week we were there! Convenient location to explore up and down the valley. The valet staff which also drove the shuttle were great. It is just SUCH a pain to have to deal with mandatory valet every time you want to hop in and out of the car. They try to make it easy with texting at least. We had breakfast most days but did not try any other food choices or the onsite spa which looked great.

We stayed at Alila Napa Valley for our anniversary and it was such an amazing experience from start to finish. The entire property was beautiful, peaceful, and incredibly relaxing. One of our favorite parts was the bathtub out on the patio balcony with the fireplace going. It made the evening feel so cozy and romantic. We also spent time sitting by the pool as the sun went down with the fire going nearby and it honestly could not have been a more perfect evening. The service was excellent the entire stay. Everyone was welcoming, attentive, and made us feel well taken care of. The rooms were spotless, comfortable, and had such a luxury feel without being overwhelming. Definitely one of our favorite getaway experiences in Napa Valley and somewhere we would absolutely return to again.