Magna Hotel And Suites

The positives: The few nice things was the maintenance man who let me borrow a power strip, that the bed was comfy and that the room was spacey. The rest: Overall it was catastrophic. No information was provided when we checked in about breakfast, gym, pool, bar or restaurant. The restaurant was seemingly closed and the bar was shut. When I asked the reception if the bar or something was open the answer was a short no. Not a single lamp was lit in the hotel, it was dark everywhere. Didn't feel like they wanted us there. Asked for an iron and ironing board at 18:00, the cleaning staff had already gone home so it wasn't possible until the morning. TV did not work for either me or my colleague. Kettle with a broken lid. Bath tub was disgusting and there was no hot water neither in the evening or the morning. It also looked like my room were in the middle of renovations as there was painters tape here and there, and paint left on the floor and wardrobe. The doors slam shut very loudly so good luck sleeping if someone is going in or out. Glad I only stayed one night, but wish that I would have left even before the night but the hotels nearby was fully booked. Chose any other hotel and you'll be more satisfied.

It is a nice place but the price is seems to be a little bit too high.

The only real positives I can list are that the room appeared very clean, and that the location was pretty good - just across the street, by way of a parking garage, to the mall. The place is extremely loud, as you can hear every door in your vicinity slamming shut. The shower door leaked water all over the bathroom floor, the provided electric kettle was broken. I didn't interact much at all with the staff so I can't say they were a negative, but they also certainly were not a positive.

The hotel has an excellent location: across the street from Village Market mall that has plenty of good restaurants and a walk away from the United Nations. The rooms are huge, with a couch, a decent size working table, a fridge and kettle/tea station, a separate nook for suitcases and a closet, and the bed was very comfortable. It is quiet with no street noise. Breakfast was good and cooked in small batches, so it is always fresh. Fruits offered for breakfast were the best I have tried in Nairobi, and pineapple/papaya were the best I ever tried. It is a lovely, unpretentious hotel with clean, simple aesthetic, lots of greenery. The hotel staff was incredibly nice and helpful. Would definitely stay here again!