Stayed in 2 bedroom apartment. Very well managed and clean apartments. Close to city centre. A bit loud at night given the location but overall good. A bit pricey though 😆
Longonot Place Serviced Apartments
Address: Harry ThukuAvailability
Description
Facilities
Reviews
Nice location, okish premises but terrible service. Staff need to be trained starting from the very basics of guest relations and hospitality. This is an apartment hotel where you basically get a whole flat. Since I do not use shoes inside I asked to do the same from the housekeepers but they refused my request. Secondly after three days they threw an invoice under the door which was issued in my name. However it was supposed to be issued to my company. I asked the reception for a new invoice but they told me they cannot change it. 🫤 Why would you issue an invoice without notifying the guest beforehand and why would you issue it well before the checkout? The guest details and invoice details do not need to be the same. They are very unprofessional. Lastly there is a mosquito problem as they do not have nets on windows.
Overall stay was awesome. We stayed here for 3 nights. The staffs were so friendly. Nice and cozy apartment. Just the bad thing is there is no standing or ceiling fan 🤣 location is good. Thank you. Regards, Travellers from Malaysia
Very nice hotel apartment however the apartment I stayed in did not have ac. It was not excessively hot or warm outside but the apartment was quite stuffy. The housekeeper staff was really nice and thorough Front desk personnel were exceptional. I would stay again if they have ac. I was offered a fan, but I refused but later I wished I had it. I was on the 4 th floor near the elevator. I could hear the restaurant activity and the music from the restaurant. I would choose another room if I was staying longer
I recently stayed at Longonot Service Apartment for almost two months. Overall, my experience was quite positive. The apartment was well-maintained, and the facilities were up to the mark. The location is convenient, and the amenities provided were satisfactory. However, there were a few issues that significantly affected my stay. The housekeeping manager was very rude and unprofessional. On one occasion, she called me to complain about dirty sheets. As a paying guest, I found this approach inappropriate and disrespectful. Additionally, there is a problem with the hotel's respect for privacy. Even when I had the "Do Not Disturb" sign on my door, I was still called or had my door knocked on multiple times. This lack of respect for guest privacy was quite frustrating. On a positive note, the cleaning lady, Josephine, was very professional. Her work was thorough and she was always polite and respectful, which made my stay more comfortable. Despite the issues with the housekeeping manager and privacy disturbances, the rest of the staff, including Josephine, were courteous and helpful. If the management can address these concerns, it would greatly enhance the overall experience for guests.
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