Four Points By Sheraton Nairobi Hurlingham

I had the most wonderful experience at the hotel spa! I enjoyed a manicure, pedicure, and massage, and everything was absolutely fantastic. The ladies at the spa were so sweet, friendly, and welcoming, making the whole experience relaxing and enjoyable. Thank you for making me feel so special! The rest of the hotel experience was just as lovely. The food was delicious, and all the staff were incredibly friendly, helpful, and professional. Everyone went out of their way to make me feel comfortable and welcome. I thoroughly enjoyed my time here and would highly recommend this hotel. I would absolutely love to come back! ❤️

I enjoyed my stay at the Four Points by Sheraton - Hurlingham. The rooms are super clean and spacious. I enjoyed a swim in the heated pool and met up woth friends at the rooftop bar. All the staff were friendly and highly professional right from front office, service team at the restaurants & concierge. This was my second stay at the hotel and I will certainly be returning.

​As a tour operator, guaranteeing top-tier experiences for our guests starts long before their arrival. We recently conducted an in-depth site inspection at Four Points to thoroughly audit their rooms, dining, facilities, and service standards. We are pleased to report that the property passed every operational check with flying colors, earning a well-deserved 5-star rating. ​Here is what our site inspection revealed from a professional tour company perspective: ​Immaculate Room Quality & Design: During our room walkthroughs, we inspected multiple room categories. Cleanliness was flawless, soundproofing was top-notch, and the high-end amenities, modern layouts, and bedding reflect true comfort. ​Dining & Culinary Standards: We evaluated the kitchen operations, food handling, and dining capabilities. The quality of ingredients, variety across international and local cuisines, and capacity to handle large group breakfast rushes seamlessly met our strict standards. ​Seamless Logistics & Group Handling: We reviewed the property’s arrival flow, luggage management procedures, and transit accessibility. The front office and guest relations teams are exceptionally well-equipped to handle group check-ins quickly without bottlenecks in the lobby. ​Facilities & Guest Experience: From meeting spaces and wellness facilities to leisure areas, every space was exceptionally well-maintained, modern, and ready to deliver a premium stay for both leisure and business clients. ​Professional Management & Communication: Our interaction with hotel management during the inspection was warm, transparent, and highly professional. Their commitment to guest satisfaction and willingness to accommodate specialized tour group needs gave us total confidence. ​Final Verdict: Four Points completely exceeded our quality control standards. We can confidently recommend and book this property for our clients, knowing they will receive world-class hospitality, comfort, and service. We look forward to a fantastic partnership!

The service at the hotel was extraordinary! Completely above and beyond expectation. I would go back again solely based on the exceptional service they provided. They made us feel at home and well attended to. The service extended from the front desk staff to the porters, the restaurant staff and the cleaning staff. Everyone was friendly and took great care of us.